• Customer

    Posted by: yame, Feb 2, 2021 at 07:36 (2 months ago)

    Hi, @businessdragan

    - Footer: You still use the lower version of this theme. I used to inform you to update to the latest version of the theme to solve this problem in your last tickets. And the latest version now is 2.0.2

    - Submenu: https://prnt.sc/y01e4z This is not the submenu. On every inner page, it will just show the same header as the homepage. You are selecting the header style 12: https://prnt.sc/y01ff5 so the other pages will get this header style. That's why it will just show the Primary menu

    - Delete the mobile phone on header: DONE: https://prnt.sc/y02o4n

    - Responsive: You should edit again the height of your banner image: https://prnt.sc/y028t1 to be smaller.

    Pls check again then let me know

    Regards,
    Yame
  • Customer

    Posted by: businessdragan, Feb 26, 2021 at 12:55 (a month ago)

    Pls check image
    1. unable to edit product page / shop page i need to add new field (main important please check i installed elementor pro version but also not able to edit this page)
    2. Website is very slow
    unable to fix custom second menu to all page where to edit the header 12
    3. page title and page breadcrumbs problm
    4 . need to delete page banner there is no option
    5 . in mobile version both style is not responsive not working
    please kindly solve all issues
  • Manager

    Posted by: yame, Feb 27, 2021 at 02:44 (a month ago)

    My coder is checking. I will inform you later
  • Customer

    Posted by: businessdragan, Mar 1, 2021 at 05:25 (a month ago)

    Above problem when its clear ?

    Pls check image
    1. unable to edit product page / shop page i need to add new field (main important please check i installed elementor pro version but also not able to edit this page)
    2. Website is very slow
    unable to fix custom second menu to all page where to edit the header 12
    3. page title and page breadcrumbs problm
    4 . need to delete page banner there is no option
    5 . in mobile version both style is not responsive not working
    please kindly solve all issues
  • Manager

    Posted by: yame, Mar 1, 2021 at 08:58 (a month ago)

    Today, I get his feedback:

    1. He checked and he found out that because you built something on these pages so it leads to the Elementor cannot render.
    So in this case, the solution is that you should build the new one because you will not able to open the pages anymore

    2. If your site loads slowly, you can check again the hosting, site data. Maybe they build too much data to display on a page or the images may not be optimized. You should the cache plugin also

    3. It belongs to the customized job

    4. Delete the page banner: He says that he will help you to style. I am still waiting for his answer again

    5. When you build a slide or banner, you have to set the responsive properly.
    The data of the demo site is always correct. We already set the responsive. So if you build the own slide or banner, you have to do that also. We cannot care about the one you build by yourself.

    Thank you!
  • Customer

    Posted by: businessdragan, Mar 2, 2021 at 10:45 (a month ago)

    1. .../my-account/ unable to edit login page
    2. Before update there is option for page banner ON/OFF but it is unable to hide or OFF
    3.unable to fix custom second menu to all page where to edit the header 12
    4. in mobile version both style is not responsive not working
    NOTE: We not create modified any template(desktop and mobile version) still having problem in product / shop / my account page
  • Customer

    Posted by: businessdragan, Mar 1, 2021 at 14:41 (a month ago)

    1. .../my-account/ unable to edit login page
    2. Before update there is option for page banner ON/OFF but it is unable to hide or OFF
    3.unable to fix custom second menu to all page where to edit the header 12
    4. in mobile version both style is not responsive not working
    NOTE: We not create modified any template(desktop and mobile version) still having problem in product / shop / my account page
  • Manager

    Posted by: yame, Mar 4, 2021 at 07:56 (a month ago)

    1. Could you take the screenshot? Because My account page just uses the shortcode of Woo to build. We do not build this page

    2. Page banner: This one: https://prnt.sc/10cmdwj My coder will help you to style it again. If you agree, he will remove this grey banner for your site

    3. This is the menu you add more. We do not have the style for this kind of menu to show in the inner pages.

    4. I replied to this issue in the previous post

    Pls check then let me know

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