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  • Customer

    Ecotech - Organic, Food, Multipurpose WooCommerce Theme (RTL Supported)

    Posted by: yungeteam Jan 28, 2021 at 13:26 (3 year ago)
    Hello,

    I need help when i reload the ecotech theme it jumps and sometimes images disappears,
    I don´t have any plugins unless the ones from the theme so its not a plugin conflict.

    Please check the video.

    Please check in my video link : https://www.loom.com/share/74106d89524840129f16799a4e2af8cc

  • Customer

    Posted by: yame, Jan 29, 2021 at 09:40 (3 year ago)

    Hi, @yungeteam

    Pls provide me your admin + FTP account.
    I would like to check your site then will give you the correct answer

    Regards,
    Yame
  • Customer

    Posted by: yungeteam, Jan 30, 2021 at 12:32 (3 year ago)

    Hi sorry only now i saw your reply i didn't receive any notification on my email. Please check the credentials to see the problem.
  • Manager

    Posted by: yame, Jan 30, 2021 at 12:46 (3 year ago)

    Excuse me, the URL is not working: https://prnt.sc/xv7dhd
    Pls check again
  • Customer

    Posted by: yungeteam, Feb 1, 2021 at 18:11 (3 year ago)

    Hello, it is. https://groceez.com/pt/ Can you please check again.
  • Manager

    Posted by: yame, Feb 2, 2021 at 00:51 (3 year ago)

    Thanks!
    Pls check this video that I made when testing your site: https://www.awesomescreenshot.com/video/2597052?key=a41c1835a5cb2ee93cad6edd05c50222 The site does not jump up as in your video.
    Also, I advise you to update your site to the latest version of the theme so that you can use the latest features.
    The latest version is 1.0.2 already.

    Pls check again then let me know!
  • Customer

    Posted by: yungeteam, Feb 2, 2021 at 13:19 (3 year ago)

    Thank you i will test again. But i did download from themeforest theme download files so i think i have the last version but i will check.
  • Customer

    Posted by: yungeteam, Feb 2, 2021 at 13:25 (3 year ago)

    I saw your video you didn't refresh the page, that happens when you refresh the page. And i testing in my website and still doing the same problem. Please check it. The problem persists, when you refresh does that thing. Please fix it.
  • Customer

    Posted by: yungeteam, Feb 2, 2021 at 13:25 (3 year ago)

    I saw your video you didn't refresh the page, that happens when you refresh the page. And i testing in my website and still doing the same problem. Please check it. The problem persists, when you refresh does that thing. Please fix it.
  • Customer

    Posted by: yungeteam, Feb 2, 2021 at 13:19 (3 year ago)

    Thank you i will test again. But i did download from themeforest theme download files so i think i have the last version but i will check.
  • Customer

    Posted by: yungeteam, Feb 2, 2021 at 13:35 (3 year ago)

    As you can see i recorded again the video. https://www.loom.com/share/73756eca0d5043ed87defc608d44b80d

    As you can see jumps , well you didnt fix it so that's the reason that still jumping i think must be something in the code or javascript dunno, i saw a live on youtube explaining that about another theme that makes the theme jumps so dunno please check it and fix it.Thanks
  • Customer

    Posted by: yungeteam, Feb 2, 2021 at 19:32 (3 year ago)

    Hello again, i was testing all possibilities and i notice that is a defect from the theme because even your demo jumps a bit check the video please : https://www.loom.com/share/8c62614c05944d1cb7eb54cf874d9310

    That is your demo not my site and you can see when i refresh the page in the browser for a few seconds the image stays white. Another thing i downloaded your last version as you said and is worst the footer stays in a mess.
  • Manager

    Posted by: yame, Feb 3, 2021 at 03:14 (3 year ago)

    Here you are: https://drive.google.com/file/d/18xMiqWrnCg8ntR5ZqU_7i_kE5Gf283U-/view?usp=sharing
    Pls check this video. I made a test about 2 websites. I don't see the same issue
  • Customer

    Posted by: yungeteam, Feb 3, 2021 at 11:04 (3 year ago)

    Hello, even in your demo has the issue and yous ay you don't see it? I cant see your video but i will show you your demo again. Its your demo and you see also the problem, so unless you dont wanna help, dont say you don't see cause i sent you your demo.

    How many times i have to record the video to show you. Don't send me videos trying to fool me saying you don't see im recording your demo not my website, this is your demo that you have on themeforest and now check what happen when i refresh:

    https://www.loom.com/share/8f99d6862b6040c49be58482d9c96ca5

    If you dont wanna correct this say it but don't tell you don't see cause i already contacted some people that also bought the theme and they all saw that they didn't notice till i showed them. So only you don't see this, even with your demo recording. So don't send me videos trying to fool me, i recorded your demo also from themeforest and has the same issue, its not my website. So what i ask is, please fix this, don't act that you don't see it.
  • Customer

    Posted by: yungeteam, Feb 3, 2021 at 11:07 (3 year ago)

    Tell me when you have time and i do a live with you and i show you that way you will not have any doubts. Tell me the day and time. I'm in Europe, so please tel me in ur time zone.
  • Manager

    Posted by: yame, Feb 4, 2021 at 04:05 (3 year ago)

    Ahh, do you want to mention the blank place (at the top banner position) when refreshing the website?
    I am just focusing on the problem with jumping the page when scrolling down the homepage.
    Okay our time zone is GT + 7.
    You can contact me via skype: vetyame then I will support this timely. Thank you!
  • Customer

    Posted by: yungeteam, Feb 4, 2021 at 13:38 (3 year ago)

    Hi, yes the blank space. When do you will fix that?
  • Manager

    Posted by: yame, Feb 6, 2021 at 10:29 (3 year ago)

    I sent this question to my coder and I am waiting for him.
    I will inform you again when I get his feedback. Thank you!
  • Manager

    Posted by: yame, Feb 6, 2021 at 11:12 (3 year ago)

    I get his answer:
    This is the slow loading of resources. Specifically, here is the load js full page.
    So it is not the bug of this theme.

    Hope you understand!

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