Kutethemes

Customer

ERRORE 500 VERY IMPORTANT PROBLEM HELP MEEEE

Posted by: salva_opus Jan 19, 2021 at 14:16 (3 year ago)

Hi I have this VERY IMPORTANT problem
since I cleaned the cash the site is offline
has page index from error 500
while in the backand I calmly enter
it does it only with your thema because if I change thema, the index shows up again
the site to see is
HTTP://www.anthealab.it /web

ERRORE-6006e9c1e30d2.PNG

Customer

Posted by: salva_opus, Jan 20, 2021 at 07:43 (3 year ago)

Good morning
let's say I solved the 500 problem by deactivating the "LABER Category Feature" module
BUT NOW I HAVE another problem how to remove the preload?
because sometimes the site freezes on preload and nothing comes out
can you answer me ?? I don't know if I was right or wrong to buy this product

i have prestashop 1.7.7.1 and php 7.3

preload-6007df3d1e1fc.PNG
Customer

Posted by: salva_opus, Jan 20, 2021 at 08:25 (3 year ago)

can you solve these problems for me?
unfortunately the template doesn't work well it crashes on all pages

I give you the link of the site so you can see directly
www.anthealab.it\web
Customer

Posted by: yame, Jan 20, 2021 at 09:13 (3 year ago)

Hi, @salva_opus

So you should provide me your admin + FTP account so that my coder can check your site.
We cannot check when we cannot access your site

Thank you!

Regards,
Yame
Customer

Posted by: salva_opus, Jan 21, 2021 at 12:24 (3 year ago)

HI
here is all the data
I hope you solve the problem otherwise I have to change the module
it always hangs on preload
Customer

Posted by: salva_opus, Jan 23, 2021 at 19:11 (3 year ago)

@yame
good evening but can you solve this problem for me?
or do I request a refund for the issue that doesn't work?
Manager

Posted by: yame, Jan 25, 2021 at 03:19 (3 year ago)

Hi,

I sent your accounts to my coder. He is checking again to find out the reason.
I will let you know immediately when I get his feedback. Thanks for your patience!
Customer

Posted by: salva_opus, Jan 25, 2021 at 17:38 (3 year ago)

hello I have already sent the data to you
to speed up I re-forward the data
Customer

Posted by: salva_opus, Jan 25, 2021 at 17:41 (3 year ago)

I look forward to solving the problem
I'm not working on it for now, I'm waiting for your programmer
Manager

Posted by: yame, Jan 27, 2021 at 02:10 (3 year ago)

My coder edited for you.
He removed the loading on your site. It does not work on version 1.7.7.1
Pls check your site again then let me know

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