• Customer

    ERRORE 500 VERY IMPORTANT PROBLEM HELP MEEEE

    Posted by: salva_opus Jan 19, 2021 at 14:16 (3 months ago)
    Hi I have this VERY IMPORTANT problem
    since I cleaned the cash the site is offline
    has page index from error 500
    while in the backand I calmly enter
    it does it only with your thema because if I change thema, the index shows up again
    the site to see is
    HTTP://www.anthealab.it /web

  • Customer

    Posted by: salva_opus, Jan 20, 2021 at 07:43 (3 months ago)

    Good morning
    let's say I solved the 500 problem by deactivating the "LABER Category Feature" module
    BUT NOW I HAVE another problem how to remove the preload?
    because sometimes the site freezes on preload and nothing comes out
    can you answer me ?? I don't know if I was right or wrong to buy this product

    i have prestashop 1.7.7.1 and php 7.3
  • Customer

    Posted by: salva_opus, Jan 20, 2021 at 08:25 (3 months ago)

    can you solve these problems for me?
    unfortunately the template doesn't work well it crashes on all pages

    I give you the link of the site so you can see directly
    www.anthealab.it\web
  • Customer

    Posted by: yame, Jan 20, 2021 at 09:13 (3 months ago)

    Hi, @salva_opus

    So you should provide me your admin + FTP account so that my coder can check your site.
    We cannot check when we cannot access your site

    Thank you!

    Regards,
    Yame
  • Customer

    Posted by: salva_opus, Jan 21, 2021 at 12:24 (2 months ago)

    HI
    here is all the data
    I hope you solve the problem otherwise I have to change the module
    it always hangs on preload
  • Customer

    Posted by: salva_opus, Jan 23, 2021 at 19:11 (2 months ago)

    @yame
    good evening but can you solve this problem for me?
    or do I request a refund for the issue that doesn't work?
  • Manager

    Posted by: yame, Jan 25, 2021 at 03:19 (2 months ago)

    Hi,

    I sent your accounts to my coder. He is checking again to find out the reason.
    I will let you know immediately when I get his feedback. Thanks for your patience!
  • Customer

    Posted by: salva_opus, Jan 25, 2021 at 17:38 (2 months ago)

    hello I have already sent the data to you
    to speed up I re-forward the data
  • Customer

    Posted by: salva_opus, Jan 25, 2021 at 17:41 (2 months ago)

    I look forward to solving the problem
    I'm not working on it for now, I'm waiting for your programmer
  • Manager

    Posted by: yame, Jan 27, 2021 at 02:10 (2 months ago)

    My coder edited for you.
    He removed the loading on your site. It does not work on version 1.7.7.1
    Pls check your site again then let me know

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