• Customer

    Wpbakery editor does not work after wordpress update

    Posted by: lanatsivilashvili Jan 11, 2021 at 18:05 (12 days ago)
    WPbakery page builder does not work after wordpress update, We've tried few things but it still does not work in admin area (back-end editor), front side is ok.

    jquery.min.js?ver=3.5.1:2 Uncaught TypeError: this._addClass is not a function

    there are errors that we get, I tried installing "enable jquery migrate helper" plugin but it does not fix anything at all. How can I update WPBakery? considering it has Ovic Wpbakery addons
    Even If I disable all other plugins, it still does not work, so I guess it has something to do with theme or wordpress core.

    Theme is up to date

  • Customer

    Posted by: yame, Jan 12, 2021 at 07:40 (11 days ago)

    Hi, @lanatsivilashvili

    Please raise this element up https://prnt.sc/wll1e1
    Then I will help you to update this plugin

    Regards,
    Yame
  • Customer

    Posted by: lanatsivilashvili, Jan 12, 2021 at 12:30 (11 days ago)

    done, raised to 16MB
  • Customer

    Posted by: lanatsivilashvili, Jan 12, 2021 at 17:04 (11 days ago)

    Please update the plugin asap, I had to turn on maintenance mode because WPBakery does not work even on front and people can not visit our website
  • Manager

    Posted by: yame, Jan 13, 2021 at 04:22 (10 days ago)

    DONE. It is in the latest version: https://prnt.sc/wma590
  • Customer

    Posted by: lanatsivilashvili, Jan 13, 2021 at 09:23 (10 days ago)

    This jquery error still persists and back end editor does not workl, what could be the reason? I've simply done wordpress update and that started happening
  • Customer

    Posted by: lanatsivilashvili, Jan 13, 2021 at 09:27 (10 days ago)

    It seems like it is caused by essential grid, I'll update it and see if it's fixed

    Thank you for your help
  • Manager

    Posted by: yame, Jan 14, 2021 at 08:45 (9 days ago)

    I got it. So please let me know if you want to get any help.
    Thank you!
  • Customer

    Posted by: lanatsivilashvili, Jan 14, 2021 at 08:57 (9 days ago)

    It's resolved,
    just have one question, shouldn't there be any content(see attachment), I'm in Ovic plugins > Ovic WPBakery > Got Pro?
  • Manager

    Posted by: yame, Jan 16, 2021 at 02:52 (7 days ago)

    It does not affect your site, don't worry. The key is just able to apply for only one domain and we used it for the demo site already. So if there is any update, we will update the demo site then our customers can update their site later.
    In case if you want to get an update automatically, you can purchase the key on your own. So one more time, don't worry about this. Just dismiss the warning then continue your work

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