HomeSupport systemWordPressBiolifeLogo, Main header problem
  • Customer

    Logo, Main header problem

    Posted by: businessdragan Jan 10, 2021 at 12:58 (3 months ago)
    Logo, Main header problem
    Demo shop, product items list is not present
    https://primehealthcart.com/prime/
    I already raise a ticket
    From Business Dragon

  • Customer

    Posted by: yame, Jan 12, 2021 at 02:00 (2 months ago)

    Hi, @businessdragan

    Please provide me your admin account. And take the screenshots for your issues then I will help you to check

    Regards,
    Yame
  • Customer

    Posted by: businessdragan, Jan 12, 2021 at 20:15 (2 months ago)

    Header is not able to edit in front end and also in theme option (I edited in the source code only)
    Header title not able to change.
    2nd Menu sub menu drop down list not properly display(i give z-index 99999) even not work
  • Manager

    Posted by: yame, Jan 13, 2021 at 06:42 (2 months ago)

    1. The header will not be edited. You just can edit some information.
    Header title not able to change: Could you please take the screenshot? Is this what you mean: https://prnt.sc/wmc90z?
    If that, you can edit here: https://prnt.sc/wmc9e8

    2. I don't understand. Please take the screenshot
  • Customer

    Posted by: businessdragan, Jan 13, 2021 at 18:32 (2 months ago)

    Front editor not working , theme options also
    not have proper documentation it is outdated, there is any elementor editor help document you have?
    1. how to add/ Remove custom field in header part
    2. how to change color and size font in front editor not supported in theme options
    chk attachment files
    ticket-5fff3ca3e9898.jpg
  • Manager

    Posted by: yame, Jan 14, 2021 at 07:44 (2 months ago)

    Your admin account is not correct: https://prnt.sc/wn6o61
    Please check again
  • Customer

    Posted by: businessdragan, Jan 15, 2021 at 12:04 (2 months ago)


    Please Reply to above que.
    And How to import bulk products categories there is any option
  • Manager

    Posted by: yame, Jan 19, 2021 at 06:55 (2 months ago)

    I already sent your account to my coder.
    Let him check then I will inform you when I get his answer. Thanks for your patience!
  • Manager

    Posted by: yame, Jan 19, 2021 at 08:04 (2 months ago)

    1. if you want to custom the header, you have to do this in biolife/templates/header/
    Use the header style you are using for your site. For example, you are using header style 03, then use this: header-style-03.php

    2. Change color and font size: Modify in file style.css
  • Customer

    Posted by: businessdragan, Jan 20, 2021 at 07:17 (2 months ago)

    Footer is invisible

    When i edit header with front end elementor, wordpress content shortcode is invisible what is this.

    Lot of bug in iyour theme

    ,
  • Manager

    Posted by: yame, Jan 21, 2021 at 09:12 (2 months ago)

    Have you modified something on the Main theme yet?
    If not, please update your site to the latest version of the theme. If it still does not work, my coder will continue to check for you
  • Customer

    Posted by: businessdragan, Jan 25, 2021 at 02:57 (2 months ago)

    Header and menu is not changed in product page / unable to change shop page header
    footer is also not able to fix
    i applied to all same footer in theme option as well as in Page by page but not working.mainly in product page.


    Without current setting how to update theme.
    support-600e33a724ea6.png
  • Customer

    Posted by: businessdragan, Jan 25, 2021 at 03:10 (2 months ago)

    When page title is ON Page Breadcrumbs under the sub menu is displayed
  • Customer

    Posted by: businessdragan, Jan 25, 2021 at 14:18 (2 months ago)

    Header and menu is not changed in product page / unable to change shop page header
    footer is also not able to fix
    i applied to all same footer in theme option as well as in Page by page but not working. mainly on the product page.
    When page title is ON Page Breadcrumbs under the submenu is displayed
    In dokan vendor plugin is used, in the vendor dashboard, there is a category list unable to the 9dropdown that lists.

    Without loss of current setting how to update theme.
  • Manager

    Posted by: yame, Jan 29, 2021 at 05:02 (2 months ago)

    I also got your issues.
    Let my coder check then I will inform you when I get his feedback.

    "When page title is ON Page Breadcrumbs under the submenu is displayed
    In dokan vendor plugin is used, in the vendor dashboard, there is a category list unable to the 9dropdown that lists." => sorry I don't understand this well. Could you take the screenshot?

    "Without loss of current setting how to update the theme.": We recommend that you should not change or custom anything in the Main theme. The main theme will be updated regularly. Even when you have the customization, we will not support the customized site. And your site needs to be updated to get the latest functions.
    When you have the changes or customization, please take the backup or move all into the Child theme then update the theme. It will be safe for your site
  • Manager

    Posted by: yame, Jan 30, 2021 at 02:47 (2 months ago)

    Footer doesn't show on every inner page: I see that you are using the lower version of the theme. My coder fixed this problem on the latest version. So please update your theme to the latest version and check again.
    If you have any customization or change anything in the main theme, pls take the backup first then update the theme.

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