HomeSupport systemWordPressKuteShopcategories are not displayed in elementor
  • Customer

    categories are not displayed in elementor

    Posted by: jamira3000 Jan 7, 2021 at 20:31 (4 year ago)
    Hello, I've done the import of the home 1 demo ( elementor on my wordpress site, the import went well, but I can't see my categories added to the site on elementor.
    do you have a solution thanks
    image_2021-01-07_213010-5ff76fb073d4e.png
  • Customer

    Posted by: yame, Jan 8, 2021 at 09:57 (4 year ago)

    Hi, @jamira3000

    Your admin account is not correct: https://prnt.sc/wiwbh9
    Please check again then let me know when it works. Thanks!

    Regards,
    Yame
  • Customer

    Posted by: jamira3000, Jan 10, 2021 at 00:24 (4 year ago)

    sorry
  • Manager

    Posted by: yame, Jan 11, 2021 at 10:13 (4 year ago)

    I see.
    Please provide me your FTP account also. My coder will check the problem in code if needed.
    Thanks!
  • Customer

    Posted by: jamira3000, Jan 18, 2021 at 09:21 (4 year ago)

    I would like if you can tell me how you solved this problem, because I plan to reset the account and start from the beginning again.
    and to avoid bothering you


    I also specify that I will have more than 20 000 products on this site and more than 500 categories.
  • Manager

    Posted by: yame, Jan 20, 2021 at 02:51 (4 year ago)

    Excuse me, the admin account is not correct: https://prnt.sc/x97tve
    Also, I don't see the pw of your FTP account
  • Customer

    Posted by: jamira3000, Jan 20, 2021 at 22:06 (4 year ago)

    https://king-discount.com/wp-admin
    username: king
    password : Be70674335?
    FTP data:
    Username: u102871245
    Server / Host: access850572497.webspace-data.io
    password: Be70674335?
  • Customer

    Posted by: yame, Jan 22, 2021 at 02:03 (4 year ago)

    Hi,

    Pls do not post all your accounts here. It will not be safe for your site.
    Pls check your site again, I still can select the category: https://prnt.sc/xep98y

    Regards,
    Yame
  • Customer

    Posted by: jamira3000, Jan 22, 2021 at 07:03 (4 year ago)

    Hello, the categories you manage to select are demo categories and not mine.
    I mentioned in my previous message that I have more than 500 categories and 20,000 products.
  • Manager

    Posted by: yame, Jan 26, 2021 at 02:31 (4 year ago)

    My coder is checking your site. I will inform you again when I get his answer. Thanks for your patience!
  • Customer

    Posted by: jamira3000, Jan 30, 2021 at 00:54 (4 year ago)

    ???????????
  • Manager

    Posted by: yame, Jan 30, 2021 at 01:47 (4 year ago)

    Ah I got the answer from my coder but I forgot :(

    It might have an error when you imported products so those categories following those products lacked of some meta. Therefore, the shortcode of the theme could not synthesize.

    He customized in the child theme to fix this problem for you. Now pls check your site again then let me know

    Regards,
  • Customer

    Posted by: jamira3000, Jan 30, 2021 at 12:00 (4 year ago)

    it works thank you
  • Manager

    Posted by: yame, Jan 30, 2021 at 12:53 (4 year ago)

    You're welcome. So please let me know when need help

    I will close this ticket.
    Regards,
    Yame

INSTALLATION SERVICE

Theme Installation: $49. Pay now

CUSTOMIZED SERVICES

Use our expert service to turn your ideas into reality. Please send an email to kutethemes@gmail.com to provide the more detailed information. Thanks!

WORKING TIME

Our support service works from Monday to Friday.
Mean time (GMT +7):
+ 7:30 - 11:30 AM
+ 1:30 - 5:30 PM
We will try to answer all the questions within 24 hours and solve them as quickly as possible

FORUM CATEGORIES