HomeSupport systemWordPressBiolifeProblem After Update
  • Customer

    Problem After Update

    Posted by: mhaouili Jan 3, 2021 at 23:59 (4 year ago)
    Hi,
    I installed the new Update and the website didn`t work, i try to use restore Backup but its fail.

    i install every things from scratch and i have some problem

    1- Footer didn`t Display in any Page
    2- i Use Home 05 as Home Page i try to enable Option "Vertical Menu Always Open" but its not work
    3- Home Page render 2 Times in the same Page
    4- if i enable Mobile Version then the logo on Desktop will be the same of Mobile
    5- in Shop page i was apply to display Category product on top page but now i didn`t found it.

    would you please fix this problem i should give the website to my client this week and now after the Update i have i big problem !!!!!???

    ftp and wp user in Secret Information.
  • Customer

    Posted by: mhaouili, Jan 5, 2021 at 07:05 (4 year ago)

    Hi,

    I am still waiting Please i need help .
    i get another problem today Vertical Menu display under the object in Home page
    Screenshot-2021-01-05-080501-5ff40fc28f76f.jpg
  • Customer

    Posted by: yame, Jan 5, 2021 at 08:39 (4 year ago)

    Hi, @mhaouili

    Could you please guide me on how to access your site: https://prnt.sc/wgktl9?

    Then I will help you to check when it works.

    Regards,
    Yame
  • Customer

    Posted by: mhaouili, Jan 5, 2021 at 09:41 (4 year ago)

    https://boraq.shop/wp-login.php
  • Customer

    Posted by: mhaouili, Jan 5, 2021 at 16:34 (4 year ago)

    https://boraq.shop/wp-login.php
  • Customer

    Posted by: mhaouili, Jan 6, 2021 at 09:36 (4 year ago)

    @Manager
    https://boraq.shop/wp-login.php
  • Customer

    Posted by: mhaouili, Jan 6, 2021 at 09:35 (4 year ago)

    Hi,

    Can you please tell me what is the situation and I have to let my customers know.

    Best Regards
  • Manager

    Posted by: yame, Jan 7, 2021 at 07:05 (4 year ago)

    I sent your admin account to my coder and he will check your site.
    However, please provide the full account of FTP. I just see the admin and pw. What is the server?
  • Customer

    Posted by: mhaouili, Jan 7, 2021 at 13:00 (4 year ago)

    Hi,
    The Server is "Boraq.shop" and this information is the cpanel account and FTP.

    there is a problem in theme Options i have WPML install if i change any things in English option its apply for other Language
    Screenshot-2021-01-07-135827-5ff7060a95d65.jpg
  • Manager

    Posted by: yame, Jan 8, 2021 at 01:55 (4 year ago)

    Everything is done for you
    1. Vertical menu is displaying properly: https://prnt.sc/wio32u
    2. No content is duplicated anymore
    3. Footer is showing on any page: https://prnt.sc/wio3cw

    Pls check your site again then let me know
    Thank you!
  • Customer

    Posted by: mhaouili, Jan 10, 2021 at 00:38 (4 year ago)

    Hi Yame,

    not everything is done
    1- Footer didn`t Display in any Page "Done"
    2- i Use Home 05 as Home Page i try to enable Option "Vertical Menu Always Open" but its not work "Done"
    3- Home Page render 2 Times in the same Page "Done"
    4- if i enable Mobile Version then the logo on Desktop will be the same of Mobile and the footer is hide "Not Done"
    5- in Shop page i was apply to display Category product on top page but now i didn`t found it. "Not Done"
    6-there is a problem in theme Options i have WPML install if i change any things in English option its apply for other Language "Not Done"
    7- RTL in Register Page and all other Page except Home is not correct "Not Done"
    8- icon is not display correct "Not Done"

    Would you please Fix it .

    Thanks

    Screenshot-2021-01-10-013721-5ffa4c9d1cbf5.jpg
  • Customer

    Posted by: mhaouili, Jan 12, 2021 at 11:52 (4 year ago)

    Hi Yame,

    is there any Update i am still waiting ?

    best Regards
    mustapha
  • Customer

    Posted by: mhaouili, Jan 13, 2021 at 21:26 (4 year ago)

    Hi Yame,

    i should give the website to my Customer on Sunday.

    Please i have fix this problem

    Best Regards
    Mustapha
  • Customer

    Posted by: mhaouili, Jan 14, 2021 at 16:23 (4 year ago)

    @yame

    still no respond...... please i need Fix this Problem
    4- if i enable Mobile Version then the logo on Desktop will be the same of Mobile and the footer is hide "Not Done"
    5- icon is not display correct "Not Done"
    6-there is a problem in theme Options i have WPML install if i change any things in English option its apply for other Language "Not Done"
    7- RTL in Register Page and all other Page except Home is not correct "Not Done"
    8- in Shop page i was apply to display Category product on top page but now i didn`t found it. "Not Done"
  • Customer

    Posted by: mhaouili, Jan 18, 2021 at 17:34 (4 year ago)

    can you tell me why you don`t replay my Ticket ???????????????

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