• Customer

    Prices are unvailable to set up through the Facebook Event Setup tool

    Posted by: eyalnir75 Dec 28, 2020 at 06:42 (26 days ago)
    Hello,
    When trying to set facebook event the Prices are unvailable to set up through the Facebook Event Setup tool.
    Can you help?

  • Customer

    Posted by: eyalnir75, Dec 31, 2020 at 10:14 (23 days ago)

    No Support?
  • Customer

    Posted by: yame, Jan 1, 2021 at 13:45 (22 days ago)

    Hi, @eyalnir75

    I am sorry for the delay because we got trouble with the server. Now it's fine.
    Could you please take the screenshot for your issue? Then I will check faster
    Also, I cannot access your admin account: https://prnt.sc/we5aml Pls check it again then let me know when it works.
    Thank you!

    Regards,
    Yame
  • Customer

    Posted by: eyalnir75, Jan 4, 2021 at 08:01 (19 days ago)

    Hi
    Attached is a screenshot of the issue. Apologies for accessing the site - there was an error in the URL. I updated them in the Secret information
  • Manager

    Posted by: yame, Jan 8, 2021 at 02:06 (15 days ago)

    I really confused about your screenshot. I am checking one of your products. It is not the same
    Of course, you will be not able to click to the price: https://prnt.sc/wio99d
    So what do you mean? Please explain clearly and send the link of the product you check. I will check on it to understand you mean

    Thanks!
  • Customer

    Posted by: eyalnir75, Jan 13, 2021 at 09:49 (10 days ago)

    Hi,
    Attach a video explanation, hoping it will be clearer now.
    If it's not clear yet please let me know as soon as possible .
    Just to be clear:
    What does not work correct - the Facebook pixel event does not receive the price at the checkout, it works fine on other templates, but with yours theme it does not.
    Here is the video explanation:
    https://drive.google.com/drive/folders/10I37lFVEOqRyG7immupbP-rqoIIh81Pp?usp=sharing
  • Manager

    Posted by: yame, Jan 14, 2021 at 08:26 (9 days ago)

    Yeah, it is still not clear enough.
    You can guide me on how to check from the beginning, step by step. I will track your actions to follow. Is it okay?
  • Customer

    Posted by: eyalnir75, Jan 17, 2021 at 10:50 (6 days ago)

    Is there is somehow we can talk on phone? (English)
  • Manager

    Posted by: yame, Jan 20, 2021 at 02:49 (3 days ago)

    Pls contact me via Skype: vetyame
    I will support directly for you

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