• Customer

    Kutetheme Upgrade Help Required

    Posted by: surridgep Dec 27, 2020 at 23:26 (26 days ago)
    I am currently running kutetheme v1.8.2 against kutetheme-child.

    With the latest update files I cannot see any update for the kutetheme theme files - only kuteshop.

    When I try to update the js_composer plugin it corrupts the front end (but the old version is no longer compatible with the PHP version.

    Is there an update to kutetheme that I am missing?

  • Customer

    Posted by: yame, Dec 28, 2020 at 03:49 (26 days ago)

    Hi, @surridgep

    I cannot access your site: https://prnt.sc/wb6nm8
    Please make it works then I will check for you

    Regards,
    Yame
  • Customer

    Posted by: surridgep, Jan 11, 2021 at 22:02 (11 days ago)

    The domain name is https://ftl.devridge.co.uk

    Regards,

    Pete
  • Customer

    Posted by: surridgep, Jan 11, 2021 at 22:05 (11 days ago)

    Apologies for the delay in replying but I am not getting email notifications of updates so was not aware of any response.

    Can this be updated so I receive email notifications of updates please?
  • Manager

    Posted by: yame, Jan 13, 2021 at 02:45 (10 days ago)

    Excuse me, your admin account is not correct: https://prnt.sc/wm8ti1
    Even the FTP account is not correct also: https://prnt.sc/wm8tv0

    Pls check again
  • Customer

    Posted by: surridgep, Jan 13, 2021 at 23:54 (9 days ago)

    I have recreated both the user login and ftp and tested both and all are working now.

    Same login details as above.

    Apologies for any confusion.

    Regards,

    Pete
  • Manager

    Posted by: yame, Jan 14, 2021 at 04:05 (9 days ago)

    Sorry, it seems that your hosting is blocking our IP. We still cannot access your site: https://prnt.sc/wn2x1r
    Please check this IP: 27.76.165.149 and remove it if it is on the blacklist
  • Customer

    Posted by: surridgep, Jan 19, 2021 at 22:46 (3 days ago)

    I can't see any blocks for your IP on the site or server - but I have added it as a trusted IP address on the server so hopefully this will make a difference.
    Pete
  • Manager

    Posted by: yame, Jan 21, 2021 at 03:35 (2 days ago)

    https://prnt.sc/xc1znn Still there.
    Or you can contact me via Skype: vetyame
    I will support directly for you
  • Customer

    Posted by: surridgep, Jan 21, 2021 at 23:17 (a day ago)

    You're still trying to access ftl.devridgetek.co.uk instead of https://ftl.devridge.co.uk (please see update on 11th January)

    Pete

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