• Customer

    Kutetheme Upgrade Help Required

    Posted by: surridgep Dec 27, 2020 at 23:26 (3 months ago)
    I am currently running kutetheme v1.8.2 against kutetheme-child.

    With the latest update files I cannot see any update for the kutetheme theme files - only kuteshop.

    When I try to update the js_composer plugin it corrupts the front end (but the old version is no longer compatible with the PHP version.

    Is there an update to kutetheme that I am missing?

  • Customer

    Posted by: yame, Dec 28, 2020 at 03:49 (3 months ago)

    Hi, @surridgep

    I cannot access your site: https://prnt.sc/wb6nm8
    Please make it works then I will check for you

    Regards,
    Yame
  • Customer

    Posted by: surridgep, Jan 11, 2021 at 22:02 (3 months ago)

    The domain name is https://ftl.devridge.co.uk

    Regards,

    Pete
  • Customer

    Posted by: surridgep, Jan 11, 2021 at 22:05 (3 months ago)

    Apologies for the delay in replying but I am not getting email notifications of updates so was not aware of any response.

    Can this be updated so I receive email notifications of updates please?
  • Manager

    Posted by: yame, Jan 13, 2021 at 02:45 (2 months ago)

    Excuse me, your admin account is not correct: https://prnt.sc/wm8ti1
    Even the FTP account is not correct also: https://prnt.sc/wm8tv0

    Pls check again
  • Customer

    Posted by: surridgep, Jan 13, 2021 at 23:54 (2 months ago)

    I have recreated both the user login and ftp and tested both and all are working now.

    Same login details as above.

    Apologies for any confusion.

    Regards,

    Pete
  • Manager

    Posted by: yame, Jan 14, 2021 at 04:05 (2 months ago)

    Sorry, it seems that your hosting is blocking our IP. We still cannot access your site: https://prnt.sc/wn2x1r
    Please check this IP: 27.76.165.149 and remove it if it is on the blacklist
  • Customer

    Posted by: surridgep, Jan 19, 2021 at 22:46 (2 months ago)

    I can't see any blocks for your IP on the site or server - but I have added it as a trusted IP address on the server so hopefully this will make a difference.
    Pete
  • Manager

    Posted by: yame, Jan 21, 2021 at 03:35 (2 months ago)

    https://prnt.sc/xc1znn Still there.
    Or you can contact me via Skype: vetyame
    I will support directly for you
  • Customer

    Posted by: surridgep, Jan 21, 2021 at 23:17 (2 months ago)

    You're still trying to access ftl.devridgetek.co.uk instead of https://ftl.devridge.co.uk (please see update on 11th January)

    Pete
  • Manager

    Posted by: yame, Jan 25, 2021 at 03:05 (2 months ago)

    Hi Pete,

    I got the feedback from my coder. You are using the lower version of this theme (1.x)
    We have not had any updated version since we developed the new version (3.x) for the theme. And now the new version using the Elementor template.
    So, if you want to upgrade your theme to the new one, please backup all the content, the database then we will help you to upgrade.

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