• Customer

    problems with your website and documentation

    Posted by: IslamYCB Dec 14, 2020 at 13:55 (4 months ago)
    I already sent this support ticket and it was gone and shows that I never posted any tickets!!

    your documentation is not working on your website! I just purchased your theme and I can't read the documentation every time you click somewhere on the documentation page it gets a black screen and cant see anything nor search anything

    Also how do I change "ARMANIA" on my website in the header!!!!! I can't find it in the dashboard and I cant read documentation

    also after installing the theme now the sliders are gone it was working at first but today I log in and there is nothing in there!

    I hope this ticket doesn't get lost too and I get an answer since I already posted my last ticket last friday already

  • Customer

    Posted by: yame, Dec 15, 2020 at 02:52 (4 months ago)

    Hi, @IslamYCB

    This is your first ticket I check.
    I am very thank you for letting me know about the documentation. My coder is checking and fix this.
    Also, please provide me your admin account and take the screenshots if you need any help. I will check for you

    Regards,
    Yame
  • Customer

    Posted by: IslamYCB, Dec 15, 2020 at 14:12 (4 months ago)

    I need to change the word Armania

    and also idk why the rev slider was lost, and I would really appreciate it if you tell me how to do stuff instead of just doing them for me, thats the second theme I take for this website already because of the client keep changing their mind, so in case I needed to do that again I would know where to go

    Thank you
  • Manager

    Posted by: yame, Dec 16, 2020 at 07:21 (4 months ago)

    The documentation is working now.
    So please provide me your admin account + Take the screenshot, I will check then give you the answer later
  • Customer

    Posted by: IslamYCB, Dec 16, 2020 at 09:58 (4 months ago)

    that is what I need to change
    https://prnt.sc/w3t85h
  • Manager

    Posted by: yame, Dec 17, 2020 at 04:34 (4 months ago)

    Here you are: https://prnt.sc/w4eyjm
    I uploaded for you
  • Customer

    Posted by: IslamYCB, Dec 17, 2020 at 10:41 (4 months ago)

    Thank you so much, but also how do I change the word arminia? is there a way to write the website name instead of uploading a logo?
  • Manager

    Posted by: yame, Dec 22, 2020 at 08:57 (3 months ago)

    The word of Logo is divided into 2 words: "Arma" and "nia"
    So you can use the plugin Loco > search for each word to translate: https://prnt.sc/w7nzk0
  • Customer

    Posted by: IslamYCB, Dec 22, 2020 at 10:39 (3 months ago)

    Thank you so much, found it, yet one question though.. where would I find it if I wanted to change it in english too, like if I wanted to change it in both languages
  • Manager

    Posted by: yame, Dec 23, 2020 at 07:23 (3 months ago)

    If you want to get back the English name, you can translate it again in Loco.
    But if you need to use the multi-language, you should use the plugin WPML. It is the paid plugin and it supports the multi-languages
  • Customer

    Posted by: IslamYCB, Dec 23, 2020 at 10:32 (3 months ago)

    Thank you for your reply, but that wasn't my question... I meant in english it is written Arma nia, so I translate it in arabic to whatever I want, but what if I want to change the source so in english too it can show something else other than Armania. I mean what if the website was one language only how do I change this word
  • Manager

    Posted by: yame, Dec 26, 2020 at 09:18 (3 months ago)

    You might think that translation is to translate English (the default language) into another language. But the default language is just the language of the theme. So you can translate it into English normally. Use Loco > create the English file of the language > then translate
  • Customer

    Posted by: IslamYCB, Dec 26, 2020 at 17:52 (3 months ago)

    you are awesome!! thank you!
  • Manager

    Posted by: yame, Dec 28, 2020 at 08:38 (3 months ago)

    You're welcome.

    Do you need any supports? If you are satisfied with this support, hope that you will spend a little time and go to this website:
    https://themeforest.net/item/armania-elementor-woocommerce-theme/reviews/26743715 and leave your 5 stars and your good comments there. It is really worth to me

    Thank you so much!
    Yame
  • Customer

    Posted by: IslamYCB, Jan 1, 2021 at 15:59 (3 months ago)

    but when I tried a different demo "barber" I couldn't find "Arma" and "nia" I only found Armania and I think its not the right word because it doesn't change when I translate it
  • Manager

    Posted by: yame, Jan 6, 2021 at 02:46 (3 months ago)

    So just change to the demo Barber then let me know, I will help you to check

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