• Customer

    HELP - I cant make any changes!

    Posted by: WizardRabbit Dec 9, 2020 at 21:33 (4 months ago)
    When i edit the home page on wp bakery, its not possible to save the changes.
    For example if i want to edit a title or a ovic detail.... please help. I need to modify some essential changes there on my homepage. i cant do anything now...

  • Customer

    Posted by: yame, Dec 10, 2020 at 02:30 (4 months ago)

    Hi, @WizardRabbit

    I see this bug. But pls check again your FPT account, it is not correct: https://prnt.sc/vzf7z7

    Regards,
    Yame
  • Customer

    Posted by: WizardRabbit, Dec 10, 2020 at 03:09 (4 months ago)

    please check screenshot
    I generated a new password too. is this what i supposed to make as FTP account for connection, right ?!
  • Manager

    Posted by: yame, Dec 10, 2020 at 07:46 (4 months ago)

    https://prnt.sc/vzjsx1 Here you are. Don't know why :(
    Do you have cPanel account?
  • Customer

    Posted by: WizardRabbit, Dec 10, 2020 at 15:15 (4 months ago)

    Please find account info in secret info section
  • Customer

    Posted by: WizardRabbit, Dec 10, 2020 at 16:40 (4 months ago)

    When i switch my theme, the problems get solved and i can load the add product or edit product without any problem....
  • Manager

    Posted by: yame, Dec 11, 2020 at 08:57 (4 months ago)

    Just check again your FTP or cPanel account. We cannot access it
    When it works, my coder will help you to check
  • Customer

    Posted by: WizardRabbit, Dec 11, 2020 at 17:32 (4 months ago)




    Please try this one.. its impossible to not work! its an access to cpanel and i double checked everything now.
  • Customer

    Posted by: WizardRabbit, Dec 12, 2020 at 04:43 (4 months ago)

    Could you succeed to access the cpanel ?
  • Customer

    Posted by: WizardRabbit, Dec 12, 2020 at 16:32 (4 months ago)

    HELLO....
  • Customer

    Posted by: WizardRabbit, Dec 13, 2020 at 20:34 (4 months ago)

    I identified the conflict!

    SO, when i deactivate the DOKAN plugin the issue is solved.

    But still i cant add product or edit any products...

    This are the two main issues with the website.

    1: conflict with dokan plugin (deactivation solves the problem)
    2: cant edit or add product (switch to twenty seven theme solves the problem)

    Looking forward to your reply..
  • Manager

    Posted by: yame, Dec 14, 2020 at 03:23 (4 months ago)

    Your account is correct. I asked my coder to check again. I will inform you when he gives me feedback. Thanks!
  • Customer

    Posted by: WizardRabbit, Dec 14, 2020 at 03:51 (4 months ago)

    please look at the homepage. i noticed a login to wp admin and then the homepage layout got broken and there is a title page on top of homepage as well as disorder place of layout
  • Manager

    Posted by: yame, Dec 14, 2020 at 09:35 (4 months ago)

    I provided your accounts to my coder. Maybe he is checking.
    Just let him check then I will inform you later
  • Customer

    Posted by: WizardRabbit, Dec 14, 2020 at 13:14 (4 months ago)

    THANKS, please solve the problems today. its about a week my site is offline for the problems of your theme.... this is lots of financial lose for our early stage startup!!!!
  • Manager

    Posted by: yame, Dec 15, 2020 at 08:23 (4 months ago)

    Hi,

    My coder would like to know if you customized something on your site yet. For all of your issues, he found out that there is an error in the core of WP: https://prnt.sc/w2w99c It would be difficult to handle.
    Please let him know then he will give you feedback. Thanks!
  • Customer

    Posted by: WizardRabbit, Dec 15, 2020 at 13:14 (4 months ago)

    Yes, of course i customized something probably.. but i cant tell you exactly what are the customizations since i don't remember exactly!

    But this excuse doesn't make sense since i didn't modify anything specific on your theme and it was working well before switching to your theme!
    how can i get in touch with your coder to accelerate this support!!!
  • Manager

    Posted by: yame, Dec 17, 2020 at 02:20 (4 months ago)

    I got you via skype. Thanks!

INSTALLATION SERVICE

Theme Installation: $49. Pay now

CUSTOMIZED SERVICES

Use our expert service to turn your ideas into reality. Click here to provide your needed information.

WORKING TIME

Our support service works from Monday to Friday.
Mean time (GMT +7):
+ 7:30 - 11:30 AM
+ 1:30 - 5:30 PM
We will try to answer all the questions within 24 hours and solve them as quickly as possible