• Customer

    words without translation

    Posted by: augustoalva Dec 9, 2020 at 14:07 (4 months ago)
    Dear good morning

    I have 2 pages that I have not managed to translate a sentence, please I need your support in the first image, when I am on any page of the categories the sentence appears:

    #Grid Products Left Sidebar

    And I have not managed to translate it, or failing that they tell me which plugin is to use Poedit and make the correct translation

    In the 2 image that belongs to home I need:

    1- Translate the word: All Departaments

    2- The language menu I need to hide it

    In both cases I have marked in a red drawer what I need to translate and / or hide.

    Thanks in advance.

  • Customer

    Posted by: yame, Dec 11, 2020 at 01:20 (4 months ago)

    Hi, @augustoalva

    I already sent your account to my coder. Let him check then I will inform you again when get his feedback.

    Thanks for your patience!

    Regards,
    Yame
  • Manager

    Posted by: yame, Dec 11, 2020 at 09:52 (4 months ago)

    My coder says that you should update to the latest version 2.0.4
    Then you can use the plugin Loco to translate these texts. If you cannot translate, then I will help you
  • Customer

    Posted by: augustoalva, Dec 12, 2020 at 14:45 (4 months ago)

    That update is not showing on my site, the crazy plugin I have not used, could you help me
  • Manager

    Posted by: yame, Dec 14, 2020 at 08:27 (4 months ago)

    I am afraid that you changed or customized something on your site so if I update your site, all your changes will be lost.
    Please take a backup, then download the latest version on Themeforest then update for your site, it will be in the latest version. Just try
  • Customer

    Posted by: augustoalva, Dec 14, 2020 at 21:14 (4 months ago)


    I have access to the CPANEL, I need to translate the word ALL Departaments on the home and on the store page, the word #grid products left sidebar, can it be done from my CPANEL so as not to lose what progresses?
  • Manager

    Posted by: yame, Dec 15, 2020 at 02:02 (4 months ago)

    You can translate directly from your cPanel. But you also need to backup.
    Besides, we would like to recommend that we will not support the customized site or the site that is not in the latest versions of the theme (because that site will not have the latest features and functions we update). You should list all your changes then do in the Child theme. It is better. And then you can update the Main theme

    Please provide him your cPanel, he will check and help you to translate these words.
  • Customer

    Posted by: augustoalva, Dec 16, 2020 at 05:35 (4 months ago)

    data in secret
  • Manager

    Posted by: yame, Dec 17, 2020 at 07:06 (4 months ago)

    Your account is not correct: https://prnt.sc/w4h7qc
    Pls check again then let me know when it works
  • Manager

    Posted by: yame, Dec 11, 2020 at 09:52 (4 months ago)

    My coder says that you should update to the latest version 2.0.4
    Then you can use the plugin Loco to translate these texts. If you cannot translate, then I will help you

INSTALLATION SERVICE

Theme Installation: $49. Pay now

CUSTOMIZED SERVICES

Use our expert service to turn your ideas into reality. Click here to provide your needed information.

WORKING TIME

Our support service works from Monday to Friday.
Mean time (GMT +7):
+ 7:30 - 11:30 AM
+ 1:30 - 5:30 PM
We will try to answer all the questions within 24 hours and solve them as quickly as possible