Kutethemes

Customer

LOGANCEE INSTALLATION PROBLEMS

Posted by: laruedanaturalBB Nov 30, 2020 at 06:11 (3 year ago)

Hi! We are unable to install Logancee theme (homepage 6)
please find attached screenshots and all info
If you could please help us. I need to have this website ready asap
thank you very much!

Customer

Posted by: yame, Nov 30, 2020 at 08:07 (3 year ago)

Hi, @laruedanaturalBB

Please provide me your admin + FTP account. Then we will check and help you to install the theme with home 06

Awaiting your reply
Regards,
Yame
Customer

Posted by: laruedanaturalBB, Nov 30, 2020 at 08:46 (3 year ago)

Hi! thank you!!! that would be great!
I sent that information in my ticket but I will do it again under "secret information" below

thanks! :-)
regards

Captura-de-pantalla-2020-11-27-a-las-16.38.01-5fc4b1532ae8a.png
Manager

Posted by: yame, Nov 30, 2020 at 11:54 (3 year ago)

I got it. I will send your accounts to my coder and he will help you to check.
May he reset your site and install the theme from the scratch? Do you need to take the backup?
Customer

Posted by: laruedanaturalBB, Nov 30, 2020 at 13:09 (3 year ago)

I did not see your response. No need for backup
great if you could installed it for us!! thanks!!!
Customer

Posted by: laruedanaturalBB, Nov 30, 2020 at 13:08 (3 year ago)

Hi, installations problems have delayed our lauching date, and I really need to have this website working soon, is it possible to have your theme installed today?
thank you!!!!
Manager

Posted by: yame, Dec 1, 2020 at 07:46 (3 year ago)

My coder is checking your site. I will inform you when he finishes. Thanks for your patience!
Customer

Posted by: laruedanaturalBB, Dec 1, 2020 at 09:26 (3 year ago)

Great!! Cant wait! thank you very much! Please if you could let me know when ready :-)
Customer

Posted by: laruedanaturalBB, Dec 1, 2020 at 13:52 (3 year ago)

Hi, any news on this? sorry to insist but we need to launch a brand and we are late :-(
we should have had this ready last week...
thank you for your help!!!
Manager

Posted by: yame, Dec 2, 2020 at 01:14 (3 year ago)

Yesterday when I provided your account to my coder, he could not access: https://prnt.sc/vtyq3r
Have you changed it? Pls check again then provide the correct one then my coder will do it very quickly
Customer

Posted by: laruedanaturalBB, Dec 2, 2020 at 07:18 (3 year ago)

Hi! yes! thank you! oh I thought he was working on it yesterday....

please! find all info below (secret information)... I do not know about that link ... please let me know if you can now access

thanks!! you think today will be ready?
Manager

Posted by: yame, Dec 2, 2020 at 09:56 (3 year ago)

Yeah, it works. I sent it again to my coder. Let him check then install the theme
Customer

Posted by: laruedanaturalBB, Dec 2, 2020 at 11:13 (3 year ago)

Great! Thank you!! pleae if you could have it done today? we have lost many days with this installation problem.....
thanks!
Manager

Posted by: yame, Dec 3, 2020 at 01:36 (3 year ago)

DONE. Please check your site and replace the demo content by yours
Customer

Posted by: laruedanaturalBB, Dec 3, 2020 at 05:57 (3 year ago)

Great!! thank you very much!
Manager

Posted by: yame, Dec 3, 2020 at 07:55 (3 year ago)

You're welocme. So I hope that you will rate with 5 stars for my team ^^
Thank you so much!!!

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