• Customer

    LOGANCEE INSTALLATION PROBLEMS

    Posted by: laruedanaturalBB Nov 30, 2020 at 06:11 (4 months ago)
    Hi! We are unable to install Logancee theme (homepage 6)
    please find attached screenshots and all info
    If you could please help us. I need to have this website ready asap
    thank you very much!

  • Customer

    Posted by: yame, Nov 30, 2020 at 08:07 (4 months ago)

    Hi, @laruedanaturalBB

    Please provide me your admin + FTP account. Then we will check and help you to install the theme with home 06

    Awaiting your reply
    Regards,
    Yame
  • Customer

    Posted by: laruedanaturalBB, Nov 30, 2020 at 08:46 (4 months ago)

    Hi! thank you!!! that would be great!
    I sent that information in my ticket but I will do it again under "secret information" below

    thanks! :-)
    regards
  • Manager

    Posted by: yame, Nov 30, 2020 at 11:54 (4 months ago)

    I got it. I will send your accounts to my coder and he will help you to check.
    May he reset your site and install the theme from the scratch? Do you need to take the backup?
  • Customer

    Posted by: laruedanaturalBB, Nov 30, 2020 at 13:09 (4 months ago)

    I did not see your response. No need for backup
    great if you could installed it for us!! thanks!!!
  • Customer

    Posted by: laruedanaturalBB, Nov 30, 2020 at 13:08 (4 months ago)

    Hi, installations problems have delayed our lauching date, and I really need to have this website working soon, is it possible to have your theme installed today?
    thank you!!!!
  • Manager

    Posted by: yame, Dec 1, 2020 at 07:46 (4 months ago)

    My coder is checking your site. I will inform you when he finishes. Thanks for your patience!
  • Customer

    Posted by: laruedanaturalBB, Dec 1, 2020 at 09:26 (4 months ago)

    Great!! Cant wait! thank you very much! Please if you could let me know when ready :-)
  • Customer

    Posted by: laruedanaturalBB, Dec 1, 2020 at 13:52 (4 months ago)

    Hi, any news on this? sorry to insist but we need to launch a brand and we are late :-(
    we should have had this ready last week...
    thank you for your help!!!
  • Manager

    Posted by: yame, Dec 2, 2020 at 01:14 (4 months ago)

    Yesterday when I provided your account to my coder, he could not access: https://prnt.sc/vtyq3r
    Have you changed it? Pls check again then provide the correct one then my coder will do it very quickly
  • Customer

    Posted by: laruedanaturalBB, Dec 2, 2020 at 07:18 (4 months ago)

    Hi! yes! thank you! oh I thought he was working on it yesterday....

    please! find all info below (secret information)... I do not know about that link ... please let me know if you can now access

    thanks!! you think today will be ready?
  • Manager

    Posted by: yame, Dec 2, 2020 at 09:56 (4 months ago)

    Yeah, it works. I sent it again to my coder. Let him check then install the theme
  • Customer

    Posted by: laruedanaturalBB, Dec 2, 2020 at 11:13 (4 months ago)

    Great! Thank you!! pleae if you could have it done today? we have lost many days with this installation problem.....
    thanks!
  • Manager

    Posted by: yame, Dec 3, 2020 at 01:36 (4 months ago)

    DONE. Please check your site and replace the demo content by yours
  • Customer

    Posted by: laruedanaturalBB, Dec 3, 2020 at 05:57 (4 months ago)

    Great!! thank you very much!
  • Manager

    Posted by: yame, Dec 3, 2020 at 07:55 (4 months ago)

    You're welocme. So I hope that you will rate with 5 stars for my team ^^
    Thank you so much!!!

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