Header file elementor for modification

I don't want write anymore so after lost other time and money from your slow and slow reply.
I remember editable with elementor (not give you the header template file).
I asked to modify the website they didn't...
Say yes but noting change and don't leave the elementor header file.
Because I'm still waiting I'll send all of the time the same message.
Give me money back or the elementor header file please!
I paid it