HomeSupport systemWordPressTechOnetheme insatalltion
  • Customer

    theme insatalltion

    Posted by: 3DKD Nov 26, 2020 at 20:19 (4 year ago)
    i have installed the theme but i am facing some problems with my demo files i do not know why i have followed alle the stepes in the documentation but i still facing problem with the installation i have purchased the installation service but i have not get and mail or purchase order ?
    what shall i do now and how long the instalation will take ? and what shall i provide you more info ?
  • Customer

    Posted by: yame, Nov 27, 2020 at 01:06 (4 year ago)

    Hi,

    Your admin account is not correct. Pls check again then provide me the correct one then I will check for you
    Also, pls provide the FTP account

    Regards,
    Yame
  • Customer

    Posted by: 3DKD, Nov 27, 2020 at 17:22 (4 year ago)

    https://ubreakwefix.dk/shop/wp-login.php
    this my admin account

    I have ordered installation service but I have not heared from you ï think here is for general supoort
    I have not get any order ticket or any think
    what shall I do now ????




  • Manager

    Posted by: yame, Nov 30, 2020 at 11:59 (4 year ago)

    Unfortunately, we do not receive any emails from the installation service.
    I am checking your site, I see that you might install this theme properly. So pls check again then let me know if you want to get any help more.

    Thank you!
    Yame
  • Customer

    Posted by: 3DKD, Dec 2, 2020 at 00:12 (4 year ago)

    Hey

    I have Worte so many times here without any response I think it’s to bad. I have paid for the installation because I’m facing problems with the demo content. I paid for the installation service but I have not received any order receipt of mail or anything thing ?
    What shall I do now ???
    It’s a little strange to pay for something without getting any order recipe or anything

  • Customer

    Posted by: 3DKD, Dec 2, 2020 at 13:57 (4 year ago)

    I have paid 30 dollars for the installation without getting in touch with anyone after that it a week ago and know you telling my that you have not receive anything from the service
    i have sent you a screenshot for the order i made
    and the installation that made i think i miss some demo file and not all my pages is linked to together and some pages is empty ?
    please help me ? and check my order and sennd my money back if it is already installed fine
    128896110_380160126425590_7445598162852734182_n-(1)-5fc79d553e0b6.jpg
  • Manager

    Posted by: yame, Dec 3, 2020 at 09:01 (4 year ago)

    I've asked again the Admin. He confirmed that we received your payment. Because you did not submit the ticket so I don't know.
    So now, I will help you to re-install the theme properly. I will reset your entire site and install it from the scratch.
    Please let me know the homepage you want. I will do it for you to display as the demo site.

    (Also, please provide your PayPal account. I would like to confirm again). Thank you!
  • Customer

    Posted by: 3DKD, Dec 4, 2020 at 06:32 (4 year ago)

    home page 3
    PayPal.me/AbdAlrhmanAlDarra
  • Customer

    Posted by: 3DKD, Dec 4, 2020 at 14:29 (4 year ago)

    helllo pleasw let me know in any new ? i have waited for long time ?
  • Manager

    Posted by: yame, Dec 7, 2020 at 06:44 (4 year ago)

    Your site keeps loading: https://prnt.sc/vx8xdj
    Your FTP account is not correct: https://prnt.sc/vx8xqk

    Please provide the correct account. Because we need to check something on your hosting. If you have the cPanel account, it is better.
  • Customer

    Posted by: 3DKD, Dec 7, 2020 at 15:04 (4 year ago)

    i have provided you so many time .....
    i sent again please hussy up
    it is been a long time
    i have paid for the service to finish soon but it is been a very long time
  • Manager

    Posted by: yame, Dec 8, 2020 at 15:23 (4 year ago)

    Yes, I know that you provided it many times but we have never accessed it successfully: https://prnt.sc/vycohs
    Please contact me via skype: vetyame or Whatsapp then I will support directly for you
  • Customer

    Posted by: 3DKD, Dec 8, 2020 at 22:20 (4 year ago)

    i contacted you on skype and sent you my phone numbber pliz contact me on whatsapp
  • Customer

    Posted by: 3DKD, Dec 8, 2020 at 22:20 (4 year ago)

    i contacted you on skype and sent you my phone numbber pliz contact me on whatsapp
  • Manager

    Posted by: yame, Dec 9, 2020 at 01:43 (4 year ago)

    I got you via skype. I left my message. Pls check it.

    Thank you!

INSTALLATION SERVICE

Theme Installation: $49. Pay now

CUSTOMIZED SERVICES

Use our expert service to turn your ideas into reality. Please send an email to kutethemes@gmail.com to provide the more detailed information. Thanks!

WORKING TIME

Our support service works from Monday to Friday.
Mean time (GMT +7):
+ 7:30 - 11:30 AM
+ 1:30 - 5:30 PM
We will try to answer all the questions within 24 hours and solve them as quickly as possible

FORUM CATEGORIES