• Customer

    Woocommerce shopping product is stuck when add to cart

    Posted by: Alia2enlaWeb Nov 25, 2020 at 12:42 (4 months ago)
    Hi,

    At the time of buying a product, it is not added to the cart and the loading image remains, a few points rotating, on it, I have already deactivated several extensions and nothing yet.

  • Customer

    Posted by: yame, Nov 26, 2020 at 09:48 (4 months ago)

    Hi, @Alia2enlaWeb

    Could you please provide me your admin + FTP account?
    My coder needs to check the problem in your site then will give you the correct answer

    Awaiting your reply
    Regards,
    Yame
  • Customer

    Posted by: Alia2enlaWeb, Nov 26, 2020 at 13:55 (4 months ago)

    Hi, thanks, sending info, thanks .
  • Manager

    Posted by: yame, Nov 27, 2020 at 02:12 (4 months ago)

    Yeah, I see the FTP account, it works.
    But I don't see the username + pw of the admin account. Could you pls take a look again? https://prnt.sc/vqwtc3
  • Customer

    Posted by: Alia2enlaWeb, Nov 27, 2020 at 12:32 (4 months ago)

    Hi, again, sending, thanks
  • Manager

    Posted by: yame, Nov 30, 2020 at 12:01 (4 months ago)

    Thanks, I got it.
    I will send your accounts to my coder and he will check for you why. I will inform you again when I get his answer.
    Thanks for your patience!
  • Customer

    Posted by: Alia2enlaWeb, Dec 4, 2020 at 16:55 (4 months ago)

    Good morning, I opened this support more than a week ago.
    The last time I sent what they requested was 7 days ago, but I still have not received a response on this case.
    It urges me and I don't know if something is missing.
    Can you help me, please?
  • Manager

    Posted by: yame, Dec 8, 2020 at 01:36 (4 months ago)

    Hi,

    Today I get the feedback. He tried to work with your hosting, but it was quite hard to modify. Is it possible to remove the cache temporality on your hosting? He needs that to get the correct result when checking with the .js

    Pls let me know then my coder will continue to check for you. Thanks!

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