• Customer

    Armania Theme Issues

    Posted by: Faanoos Nov 20, 2020 at 03:38 (14 days ago)
    Hello, so I just started working on my website, I am facing some issues:

    1- I imported the demo data first then it didn't work, then I tried again and then it worked but as you can see in the attached, the Header menus and sidebar menus are imported twice and the same for the Footer meanus, how do I solve this issue please???
    2- As you can see in the attached, the Slider Revolution is not working, why is that please?
    3- On the footer, how do I replace the Payment Options with the icons instead of Makle with by Kutethemes! and make the "Secured by" in the centre please??
    4- When I am trying to Costomize the them, then the attached error appears saying that "A webpage is slowing down your brower" why is this happening and how do I avoid this to happen again??
    5- In general, your theme is very slow performing, the score on your domain is 4 for Mobile phones and on my domain is even 3, why your theme is performing so badly please?

    Your site speed report: https://developers.google.com/speed/pagespeed/insights/?url=https%3A%2F%2Farmania.kutethemes.net%2Fhome-03%2F&tab=mobile

    Regards,

  • Customer

    Posted by: yame, Nov 20, 2020 at 08:10 (14 days ago)

    Hi, @Faanoos

    Please provide me your admin account also. I would like to access your site then will help you to check.
    Also, please take the screenshots for your issues, I will check faster

    Regards,
    Yame
  • Customer

    Posted by: Faanoos, Nov 20, 2020 at 11:29 (13 days ago)

    Hi, ok I provided you with the admin account details.
    I already in my last ticket sent you the screenshots, but I am attaching them here again.
    Please login today to check the issues as tomorrow is the weekend and you guys will not work and I have to work on the weekends on my project.
    Regards,
  • Customer

    Posted by: Faanoos, Nov 23, 2020 at 00:27 (11 days ago)

    Hello again,

    So I have sorted some of the issues, but the following issues are still serious issues:

    1- Please check the first image, there is a big gap between the Slider and the Featured products, why is that please?
    2- When I am trying to Costomize the them, then the attached error appears saying that "A webpage is slowing down your brower" why is this happening and how do I avoid this to happen again??
    3- In general, your theme is very slow performing, the score on your domain is 4 for Mobile phones and on my domain is even 3, why your theme is performing so badly please?

    Your site speed report: https://developers.google.com/speed/pagespeed/insights/?url=https%3A%2F%2Farmania.kutethemes.net%2Fhome-03%2F&tab=mobile
  • Manager

    Posted by: yame, Nov 24, 2020 at 04:01 (10 days ago)

    Hi,

    1. The gap is created because of the Revolution slider's configuration. You are setting the height of the Slider is 900:
    https://prnt.sc/vou1dj
    https://prnt.sc/vou1ij

    2. This is the video that I tested your site: https://www.awesomescreenshot.com/video/1819497 I don't see the same trouble with yours

    3. We test and it is still working: https://prnt.sc/vou1zr

    Pls check again then let me know
  • Customer

    Posted by: Faanoos, Nov 25, 2020 at 01:09 (9 days ago)

    Hi,

    1- Yes of course your theme is working, but the speed is only 4, which means your theme is not properly customised to be an ecommerce website, to be a ecommerce website, the speed should be at least 50 on a mobile phone.
    Please make my website to load fast at least 50 on a mobile phone, otherwise I want to cancel your theme and get a refund.
    This is a very serious issue and has to be fixed ASAP.

  • Customer

    Posted by: Faanoos, Nov 30, 2020 at 04:12 (4 days ago)

    Hello,

    Please check the attached screenshot:

    1- How do I disply the Thumbs of the product image on the Left side of th main image not in the bottom of the main image please??
    How do I magnify on the Main product image so that it Zooms out like the way Amazon website is doing??

    2- How do I disply the Review ratings on the products that I added please??

    3- How do I Disply more Social Media share icons here please??

    4- Why this "Wish" icon has jumped here please??
    I want it to be next to Add to Cart please.

    5- How do I make the Width of the Sidebar smaller please??
    As right now it is too big and has taken too much space of the product page.

    Please reply to these questions ASAP so that I can sort them out please.

    Regards,
  • Manager

    Posted by: yame, Nov 30, 2020 at 08:09 (4 days ago)

    Hi,

    Your account is not correct: https://prnt.sc/vso301 Please check it again then I will check for you
  • Customer

    Posted by: Faanoos, Nov 30, 2020 at 12:51 (3 days ago)

    Hi, ok please use this login details.
  • Manager

    Posted by: yame, Dec 2, 2020 at 09:44 (2 days ago)

    I got the 5 questions and I am waiting for the answer from the coder
    About the score of the speed up test, my coder explained that Homepage 03 had a lot of items.
    Now just replace all the content of the demo site by yours, and use the CDN also. The speed-up will be improved a bit. My coder made a fully optimized for your site also.
  • Manager

    Posted by: yame, Dec 3, 2020 at 03:12 (a day ago)

    The remaining issues:

    1. Left side for the thumbnail: You can select the Full instead of selecting the Left or Right sidebar layout: https://prnt.sc/vuq20a

    2. Rate for the product: It is because you are setting here: WooCommverce / Settings / Product / General /
    Enable reviews: https://prnt.sc/vuq97c

    3. Display more share icons: There will no options to do this. You have to do it by yourself in: "templates-parts / share-button.php"

    4. The Wishlist: It may be about the cache. We cleared the cache only and it shows properly now

    5. DONE. He added the css in Theme options, line: 1-10. You also need to backup the code if you want to update the theme

    Please check again your site then let me know

    If you are satisfied with this support, hope that you will spend a little time and go to this website:
    https://themeforest.net/item/armania-elementor-woocommerce-theme/reviews/26743715 and leave your 5 stars and your good comments there. It is really worth to me.

    Regards,
    Yame
  • Customer

    Posted by: Faanoos, Dec 3, 2020 at 02:15 (a day ago)

    Hi, thank you for the reply.
    1- I hope you will get the reply from your coder ASAP.
    2- So your coder already optimzed my website??
    Regards
  • Manager

    Posted by: yame, Dec 3, 2020 at 03:15 (a day ago)

    1. Pls read the reply above
    2. Yes, he did. You should replace all the demo content by yours. Homepage 03 will have more items than the others. You can use the CDN also to improve the speed up

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