Kutethemes

Customer

Armania Theme Issues

Posted by: Faanoos Nov 20, 2020 at 03:38 (3 year ago)

Hello, so I just started working on my website, I am facing some issues:

1- I imported the demo data first then it didn't work, then I tried again and then it worked but as you can see in the attached, the Header menus and sidebar menus are imported twice and the same for the Footer meanus, how do I solve this issue please???
2- As you can see in the attached, the Slider Revolution is not working, why is that please?
3- On the footer, how do I replace the Payment Options with the icons instead of Makle with by Kutethemes! and make the "Secured by" in the centre please??
4- When I am trying to Costomize the them, then the attached error appears saying that "A webpage is slowing down your brower" why is this happening and how do I avoid this to happen again??
5- In general, your theme is very slow performing, the score on your domain is 4 for Mobile phones and on my domain is even 3, why your theme is performing so badly please?

Your site speed report: https://developers.google.com/speed/pagespeed/insights/?url=https%3A%2F%2Farmania.kutethemes.net%2Fhome-03%2F&tab=mobile

Regards,

Customer

Posted by: yame, Nov 20, 2020 at 08:10 (3 year ago)

Hi, @Faanoos

Please provide me your admin account also. I would like to access your site then will help you to check.
Also, please take the screenshots for your issues, I will check faster

Regards,
Yame
Customer

Posted by: Faanoos, Nov 20, 2020 at 11:29 (3 year ago)

Hi, ok I provided you with the admin account details.
I already in my last ticket sent you the screenshots, but I am attaching them here again.
Please login today to check the issues as tomorrow is the weekend and you guys will not work and I have to work on the weekends on my project.
Regards,

3Capture-5fb7a89b8c7e3.jpg
5Capture-5fb7a89b8cc54.jpg
6Capture-5fb7a89b8cee5.JPG
Customer

Posted by: Faanoos, Nov 23, 2020 at 00:27 (3 year ago)

Hello again,

So I have sorted some of the issues, but the following issues are still serious issues:

1- Please check the first image, there is a big gap between the Slider and the Featured products, why is that please?
2- When I am trying to Costomize the them, then the attached error appears saying that "A webpage is slowing down your brower" why is this happening and how do I avoid this to happen again??
3- In general, your theme is very slow performing, the score on your domain is 4 for Mobile phones and on my domain is even 3, why your theme is performing so badly please?

Your site speed report: https://developers.google.com/speed/pagespeed/insights/?url=https%3A%2F%2Farmania.kutethemes.net%2Fhome-03%2F&tab=mobile

3Capture-5fbb01f964e07.jpg
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Manager

Posted by: yame, Nov 24, 2020 at 04:01 (3 year ago)

Hi,

1. The gap is created because of the Revolution slider's configuration. You are setting the height of the Slider is 900:
https://prnt.sc/vou1dj
https://prnt.sc/vou1ij

2. This is the video that I tested your site: https://www.awesomescreenshot.com/video/1819497 I don't see the same trouble with yours

3. We test and it is still working: https://prnt.sc/vou1zr

Pls check again then let me know
Customer

Posted by: Faanoos, Nov 25, 2020 at 01:09 (3 year ago)

Hi,

1- Yes of course your theme is working, but the speed is only 4, which means your theme is not properly customised to be an ecommerce website, to be a ecommerce website, the speed should be at least 50 on a mobile phone.
Please make my website to load fast at least 50 on a mobile phone, otherwise I want to cancel your theme and get a refund.
This is a very serious issue and has to be fixed ASAP.

Slow-5fbdaedca8a21.png
Customer

Posted by: Faanoos, Nov 30, 2020 at 04:12 (3 year ago)

Hello,

Please check the attached screenshot:

1- How do I disply the Thumbs of the product image on the Left side of th main image not in the bottom of the main image please??
How do I magnify on the Main product image so that it Zooms out like the way Amazon website is doing??

2- How do I disply the Review ratings on the products that I added please??

3- How do I Disply more Social Media share icons here please??

4- Why this "Wish" icon has jumped here please??
I want it to be next to Add to Cart please.

5- How do I make the Width of the Sidebar smaller please??
As right now it is too big and has taken too much space of the product page.

Please reply to these questions ASAP so that I can sort them out please.

Regards,

316-5fc471150dd84.jpg
Manager

Posted by: yame, Nov 30, 2020 at 08:09 (3 year ago)

Hi,

Your account is not correct: https://prnt.sc/vso301 Please check it again then I will check for you
Customer

Posted by: Faanoos, Nov 30, 2020 at 12:51 (3 year ago)

Hi, ok please use this login details.
Manager

Posted by: yame, Dec 2, 2020 at 09:44 (3 year ago)

I got the 5 questions and I am waiting for the answer from the coder
About the score of the speed up test, my coder explained that Homepage 03 had a lot of items.
Now just replace all the content of the demo site by yours, and use the CDN also. The speed-up will be improved a bit. My coder made a fully optimized for your site also.
Manager

Posted by: yame, Dec 3, 2020 at 03:12 (3 year ago)

The remaining issues:

1. Left side for the thumbnail: You can select the Full instead of selecting the Left or Right sidebar layout: https://prnt.sc/vuq20a

2. Rate for the product: It is because you are setting here: WooCommverce / Settings / Product / General /
Enable reviews: https://prnt.sc/vuq97c

3. Display more share icons: There will no options to do this. You have to do it by yourself in: "templates-parts / share-button.php"

4. The Wishlist: It may be about the cache. We cleared the cache only and it shows properly now

5. DONE. He added the css in Theme options, line: 1-10. You also need to backup the code if you want to update the theme

Please check again your site then let me know

If you are satisfied with this support, hope that you will spend a little time and go to this website:
https://themeforest.net/item/armania-elementor-woocommerce-theme/reviews/26743715 and leave your 5 stars and your good comments there. It is really worth to me.

Regards,
Yame
Customer

Posted by: Faanoos, Dec 3, 2020 at 02:15 (3 year ago)

Hi, thank you for the reply.
1- I hope you will get the reply from your coder ASAP.
2- So your coder already optimzed my website??
Regards
Manager

Posted by: yame, Dec 3, 2020 at 03:15 (3 year ago)

1. Pls read the reply above
2. Yes, he did. You should replace all the demo content by yours. Homepage 03 will have more items than the others. You can use the CDN also to improve the speed up
Customer

Posted by: Faanoos, Dec 6, 2020 at 20:47 (3 year ago)

Hello, please reply to these questions please:

1. Left side for the thumbnail: You can select the Full instead of selecting the Left or Right sidebar layout: https://prnt.sc/vuq20a

Please check the picture, I didn’t talk about the Sidebar, I meant the Image Area – the Thumbs you see in the bottom of the Image, I want them to be on the side of the Image of the Image – check the attached again you can see what I mean, the Thumbs of the Image not on the bottom but on the Side of the Image like Amazon and other stores.

3. Display more share icons: There will no options to do this. You have to do it by yourself in: "templates-parts / share-button.php"

Can you please tell me where is the "templates-parts / share-button.php" and how do I access it please?? How to edit that file please??

5. DONE. He added the css in Theme options, line: 1-10. You also need to backup the code if you want to update the theme

OK good – now I want to make the fonts of this Sidebar small, as you can see they are too big – Where I can make the fonts and Icons on here smaller please??

6. Please check this area, the Short Description and the Price area – now this area is very big, I want to make it smaller and then make the Image area bigger please?? Please tell me how to do it??

327-5fcd434d9649a.jpg
Manager

Posted by: yame, Dec 7, 2020 at 09:27 (3 year ago)

Hi,

1. Is this what you want: https://prnt.sc/vxbfr0?

3. You can custom in the Child theme according to this guideline: https://prnt.sc/vxchvy

5. Use this css code:

.ovic-iconbox.style-01 .icon {
font-size: 30px;
line-height: 36px;
}
.ovic-iconbox.style-01 .title {
font-size: 18px;
line-height: 20px;
}

6. Your question is still general and the screenshot is not clear enough so my coder is still confused. Please take another screenshot and mark in the correct place. My coder will check again for you
Customer

Posted by: Faanoos, Dec 8, 2020 at 02:02 (3 year ago)

Hi, thank you very much for the reply:

P.S: If you zoom in the attached screenshot, you can see more in details as this is a better quality screenshot.

1- Yes this is what I wanted - Now as you can see the Thumbs icon/images are very big in size comparing the one in Amazon - I want to make them smaller and to show 8 Thumbs as now it is showing only 4 and then I have to scroll to see the others - Just like Amazon I want to show 8 Thmbs here please??

2- As you can see, now the picture is not square, I want to have a big picture like this but it has to be square size like Amazon, how can I do it please?

3- I activated the child theme and managed to add another Twitter share button - but I couldn't add Instagram share button, how can I change the 2nd Twitter share button to Instagram share button please??

4- Please check this side widget - How can I have something like this here please?? Amazon also have something like this, I don't want the Sidebar but instead how can I have something like this were the Price of the Product, Seller, Add to cart - Buy now and so on should appear here please??? Check this website here: https://click.af/tech-accessories/mobile-accessories/headphones-and-headsets/high-quality-brand-bluetooth-headphone-support-memory-card/

5- You have deactivated the sidebar that is why it is not appearing now in my shop to change the icons and size of the font. But if we can have something like the above point, then I don't need to have this sidebar here.

6- Please see there area marked number 6 - now we have to make this area smaller so that we can fit in the sidewidget or the sidebar just like Amazon please???

Regards
Sam

332-5fcedea78ec7f.jpg
Manager

Posted by: yame, Dec 11, 2020 at 01:48 (3 year ago)

My coder is checking your requirements.

5. If you want to show the thumbnails as the vertical type, you should select the Full layout for the sidebar. So now you still want to show the sidebar and vertical type for thumbnail images, don't you?
Customer

Posted by: Faanoos, Dec 12, 2020 at 02:41 (3 year ago)

Hello,

Ok I had to install a premium plugin which solved lots of my issues, especially with the pictures and the thumbs. Now only the point 3 and point 4 from my above messages have to be fixed please:

3- I activated the child theme and managed to add another Twitter share button - but I couldn't add Instagram share button, how can I change the 2nd Twitter share button to Instagram share button, please??

4- Please check this side widget - How can I have something like this here please?? Amazon also have something like this, I don't want the Sidebar but instead, how can I have something like this were the Price of the Product, Seller, Add to cart - Buy now and so on should appear here, please??? Check this website here: https://click.af/tech-accessories/mobile-accessories/headphones-and-headsets/high-quality-brand-bluetooth-headphone-support-memory-card/

Update:

I found the theme which is being used in the above website, it is called: Premium CS-Cart theme UniTheme2 - now with Stickers add-on

Here is the link of the theme showing that widget that I am talking: https://unitheme.net/elektronika/apple-watch-series-6-gps-44mm-space-gray-aluminum-black-sport-band-clone/?variation_id=316
Manager

Posted by: yame, Dec 16, 2020 at 09:52 (3 year ago)

I already sent your requirements to my coder. Let him check then I will inform you later. Thank you!
Customer

Posted by: Faanoos, Dec 16, 2020 at 23:10 (3 year ago)

Hello again, ok now I have fixed the issue number 3 as well by installing another plugin.
Now only issue number 4 left for now which is the side widget, please.
I hope your coder gives you the information ASAP so that we can fix this, please.
Regards
Customer

Posted by: Faanoos, Dec 16, 2020 at 23:10 (3 year ago)

Hello again, ok now I have fixed the issue number 3 as well by installing another plugin.
Now only issue number 4 left for now which is the side widget, please.
I hope your coder gives you the information ASAP so that we can fix this, please.
Regards
Customer

Posted by: Faanoos, Dec 17, 2020 at 00:14 (3 year ago)

There is a cool option under Ovic plugins which is called Product Bundle - currently, only one product is added here, how can I add more products on here so that I have the Product Bundle option on more product pages please??

351-5fdaa2db393fb.jpg
Manager

Posted by: yame, Dec 22, 2020 at 08:20 (3 year ago)

Hi

4. I got the answer: The widget for this theme will display like the one you see now on your site. We built the theme basing on the default template of Woo and WP. In case you have something that is different from the default appearance, it will belong to the customized job. Hope you understand for this!
Customer

Posted by: Faanoos, Dec 23, 2020 at 00:45 (3 year ago)

Hi, ok I can understand.

1- Please give me a quotation today that how much you will charge me to do the customised job to create something like that on my website please? Please tell me today so that I can see the charges as there is another developer who is ready to do the custom job but I would like you guys to do it as you guys are the author of the theme will be easier for you guys.

2- Please Check the attached screenshot - There is a cool option under Ovic plugins which is called Product Bundle - currently, only one product is added here, how can I add more products on here so that I have the Product Bundle option on more product pages please??

351-5fe293458c97d.jpg
Manager

Posted by: yame, Dec 25, 2020 at 02:54 (3 year ago)

1. If you don't want to have the sidebar as in the demo, you can go to Theme Options > select with No sidebar: https://prnt.sc/w9hmld

2. Go to edit product page > tab Product Bundle -> then set up for this, then you will have the Product Bundle: https://prnt.sc/w9hn1f
Customer

Posted by: Faanoos, Dec 31, 2020 at 00:34 (3 year ago)

Hello again, after thinking seriously about your theme and the fact it is very slow loading theme and my business is a serious business, we have therefore decided to switch to another system - we therefore no longer use your theme.
Can you please process a full refund ASAP please.
Regards
Sam
Manager

Posted by: yame, Jan 1, 2021 at 13:48 (3 year ago)

Hi,

The loading speed of a theme depends on different reasons. You also can refer to this document: https://armania.kutethemes.net/documentation/docs/faqs/6-how-to-improve-the-loading-speed-of-your-site/ And take the screenshot when you test your site. Then we will help you to check again and give you the correct answer

Thank you!
Customer

Posted by: Faanoos, Jan 5, 2021 at 01:54 (3 year ago)

No, I spent already a lot of time to speed it up, but it is not working at all, you may do a bit, but that is not enough, I need very good coded theme for my business please issue a refund ASAP otherwise I have to contact Paypal to get my money back from your company, is that fine with you??

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