• Customer

    instagram photos too large

    Posted by: Nomadicmovement Nov 19, 2020 at 03:45 (4 months ago)

    I have am having issues with my instagram photos being way to large on my home page. I even changed plug ins and it stayed the same. Where would the setting be to change instagram feed photos for the home page?

    I am using Smash Baloon for my insta feed.

    I have an access code for admin use below. Thank you!

  • Customer

    Posted by: yame, Nov 19, 2020 at 08:22 (4 months ago)

    Hi @Nomadicmovement,

    I am sorry, I don't understand you mean. Could you please explain more details? And provide me your admin account + Take the screenshots, I will check for you later

  • Customer

    Posted by: Nomadicmovement, Nov 20, 2020 at 05:03 (4 months ago)


    I have attached photos below. I zoomed out to take screen shot of Instagram Sizing issue. This has happened on two different social plugins.

    Also, I have been failing all of my GT Metrix test terribly. I have resized all photos. optimized them and smushed my whole site several times. I have been in contact with the guys from Smush and they say it is from old photos I am not using. This is his email-

    Thank you for all the data. I have made a full audit of your media library and this issue.

    I tried to use once again Regenerate Thumbnails but that does not help at all, and I think I know why.

    These are all of the thumbnail sizes that are currently registered on your site:
    thumbnail: 150×150
    medium: 300×300
    medium_large: 768×0
    large: 1024×1024 pixels
    ovic-pinmap-thumbnail: 100×150
    1536x1536: 1536×1536
    2048x2048: 2048×2048
    yith-woocompare-image: 270×350
    woocommerce_thumbnail: 570×0
    woocommerce_single: 600×0
    woocommerce_gallery_thumbnail: 79×100
    shop_catalog: 570×0
    shop_single: 600×0
    shop_thumbnail: 79×100
    dgwt-wcas-product-suggestion: 64×0

    Smush while BULK SMUSH points over and over again thumbnail size "220x154" which does not exist on that list. This means in the past on your site must be some other theme or some plugins which do not exist anymore. In the time that theme plugin existed or registered that thumbnail size, after uninstall it leave database entries about this size.

    What Smush is doing here, is that its base on those entries and tries to compare/find each image on FTP. In real it points to those images as those which cannot be smushed, which is expected behavior.

    I also took a closer look at your library and some of your images loads from via.placeholder.com. In this scenario, the case is similar to that part of the images that come from May 2019. Which again means, possibly in past some plugin/feature/part of theme uploaded those images to this 3rd party service and removed your images from FTP. So the entry in the database exists as an image, with an additional redirect to via.placeholder.com, and Smush cannot find that image on FTP. Please note Smush is able to compress images only on your domain name.

    1. I tried this plugin https://wordpress.org/plugins/media-cleaner/ to track and remove those "220x154" from the database, but this does not help as it is not able to track them.

    2. I did not try this plugin https://wordpress.org/plugins/force-regenerate-thumbnails/ as it is outdated for over 4 years now and it could not work.

    3. When making separate compression from the media library for each image or adding a new image, Smush acts correctly and compresses a newly uploaded image with all thumbnails apart from "220x154".

    So only issue here is those "220x154" images which Smush cannot compress because they do not exist. From this point, all works fine and I can only recommend hiring a developer to review your database and remove those bad entries if this Smush notice is annoying for you. Still, Smush acts correctly pointing those issues as this is expected behavior in such cases.

    I was thinking that this could have something to do with the slowness of my site, and I have had two web developers tell me that they think it has something to do with my theme making it too slow. Is there something I am missing? Settings or something I can make for better speed? I really do not want to have to change themes as I taught myself wordpress on this theme and it took me months to add all the products. i was hoping to launch this week however with the speed it is not possible.

    Please let me know your thoughts on the Instagram slide and the speed please. Thank you for your help.

    Also below is a link to admin access to my site.
  • Manager

    Posted by: yame, Nov 20, 2020 at 08:08 (4 months ago)

    Excuse me, I still don't see the admin account. Pls provide me your admin + FTP account then I will help you to check
  • Customer

    Posted by: Nomadicmovement, Nov 20, 2020 at 23:08 (4 months ago)

    i had a link attached that was a temp login for your access.

    here other login info
  • Manager

    Posted by: yame, Nov 24, 2020 at 09:58 (4 months ago)


    I tried but it is not correct: https://prnt.sc/vozhp5.
    Also. to sum up, you just want to enlarge the images on Instagram, don't you?


Theme Installation: $49. Pay now


Use our expert service to turn your ideas into reality. Click here to provide your needed information.


Our support service works from Monday to Friday.
Mean time (GMT +7):
+ 7:30 - 11:30 AM
+ 1:30 - 5:30 PM
We will try to answer all the questions within 24 hours and solve them as quickly as possible