HomeSupport systemPrestashopLoganceeTemplate problem on Checkout
  • Customer

    Template problem on Checkout

    Posted by: sam2993 Nov 13, 2020 at 00:34 (4 year ago)
    Hi,
    I found a problem on template n°8 during checkout.
    The page seems no responsive in desktop mode and tablet mode. No problem on smartphone.
    In Desktop mode the vegamenu goes over the form and in Tablet mode the vegamenu disappear.
    Can you help me to fix it?
    Thanks and apologize for my imperfect English.
    Cattura-5fadd4a8c2018.PNG
  • Customer

    Posted by: yame, Nov 17, 2020 at 01:33 (4 year ago)

    Hi @sam2993,

    I am sorry for the delay. I was in hospitalize 2 days ago.
    I already checked your site but I do not see the same problem. Could you please take the video?
    And mark on the place you see the error then my coder will check for you

    Regards,
    Yame
  • Customer

    Posted by: sam2993, Nov 17, 2020 at 13:25 (4 year ago)

    Hi @yame

    Don't worry about the delay, i hope you are fine.
    In this link (i have an error when i try to upload the .zip) you or you coder will find the video with the problem (minute 0:15).
    https://www.youtube.com/watch?v=orSMCgYD6U0&feature=youtu.be
    To sum up, when i go to checkout in a Computer Desktop, the lateral menù come on the form for registration or payment.
    In Tablet mode (iPad) the lateral menù disappear.
    In a Smartphone the visualization is ok.
    I hope my explanation will fine.

    Thank you for the time and have a nice Day.
    Samuel
  • Manager

    Posted by: yame, Nov 18, 2020 at 01:31 (4 year ago)

    Thank you so much for your understanding. I am better now.

    I got your issue. I will send it to my coder and he will help you to check. I will inform you when he gives me any feedback. Thanks again!
  • Manager

    Posted by: yame, Nov 18, 2020 at 03:17 (4 year ago)

    My coder has fixed for you: https://prnt.sc/vl67xu
    Pls check again your site then let me know if you need any help
  • Customer

    Posted by: sam2993, Nov 18, 2020 at 17:52 (4 year ago)

    Perfect!
    Thank you so much and thanks for my part your coder.
  • Manager

    Posted by: yame, Nov 19, 2020 at 03:10 (4 year ago)

    You're welcome.
    Thank you so much for your rating also ^^ We really love it

    So I will close this ticket if your issues are solved. Please submit a new one then take the screenshots, we will help you to check.

    Best regards and keep healthy
    Yame

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