Kutethemes

Customer

Posted by: yame, Nov 12, 2020 at 07:32 (4 year ago)

Hi @austinjbollinger,

Your admin account is not correct: https://prnt.sc/vht6us
Your FTP account is not correct also: https://prnt.sc/vht733

Pls check again then let me know when they work
Regards,
Yame
Customer

Posted by: austinjbollinger, Nov 12, 2020 at 12:33 (4 year ago)

Sorry about that! I forgot to click "submit" on the add user page. That info is now updated.
Manager

Posted by: yame, Nov 13, 2020 at 08:00 (4 year ago)

Still there: https://prnt.sc/vig5xm
I also cannot upload the theme package on your site: https://prnt.sc/vig666
Do you have the cPanel account? I think it will be better
Customer

Posted by: austinjbollinger, Nov 16, 2020 at 14:14 (4 year ago)

Hi there, I'm not sure why the FTP isn't working for you. I used the exact settings I gave you in Filezilla and it worked perfectly. I don't have CPanel. I host on Vultr with Plesk? What can we try next?
Customer

Posted by: austinjbollinger, Nov 16, 2020 at 18:06 (4 year ago)

I started over with the entire process and it's fine now. Thanks!
Manager

Posted by: yame, Nov 17, 2020 at 02:21 (4 year ago)

Excuse me, so do you need any help? Because right now, I cannot access your admin + FTP account.

Thanks!

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