Kutethemes

Customer

Posted by: yame, Nov 10, 2020 at 10:03 (4 year ago)

Hi @al3xtig3r,

When you install the theme for a site, it means that it is working and you are not able to temporarily deactivate unless you can access the Dashboard site and remove the theme there.
Sorry, we cannot help you with this :( Both of you need to discuss it again.

Regards,
Yame
Customer

Posted by: al3xtig3r, Nov 11, 2020 at 09:21 (4 year ago)

Hi,
Thanks for the reply. I can access via FTP and to database. Is there anything I can do changing something inside the DB? Thanks in advance.

Best regards
Manager

Posted by: yame, Nov 12, 2020 at 09:51 (4 year ago)

I am sorry but we cannot help you with this problem because we have never done this.
Both of you should contact and discuss again :(
Customer

Posted by: al3xtig3r, Nov 16, 2020 at 10:54 (4 year ago)

Ok, thanks anyway :)
Manager

Posted by: yame, Nov 17, 2020 at 04:16 (4 year ago)

I see. So I will close this ticket.
If you want to get any help with this theme, please submit a new one and provide the admin account, I will help you to check

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Client doesn't pay, deactivate theme