HomeSupport systemWordPressBiolifeJavascript issue while using visual composer
  • Customer

    Javascript issue while using visual composer

    Posted by: crazybabydev Oct 29, 2020 at 21:02 (3 year ago)
    Editing the page the below error occured

    Uncaught TypeError: (intermediate value).setHSpace is not a function
    at h..._create (iris.min.js:5)
    at h...h.isFunction.a. [as _create] (widget.min.js:11)
    at h..._createWidget (widget.min.js:11)
    at new h.. (widget.min.js:11)
    at HTMLInputElement. (widget.min.js:11)
    at Function.each (jquery.js:2)
    js-error-5f9b2dee12632.png
  • Customer

    Posted by: yame, Oct 30, 2020 at 07:33 (3 year ago)

    Hi @crazybabydev,

    We cannot access your site: https://prnt.sc/v9whzg
    And we cannot determine where the error comes from. So please check again your site, take another screenshot to show exactly the error.
    Provide me your FTP account also. Then my coder will help you to check

    Regards,
    Yame
  • Customer

    Posted by: crazybabydev, Oct 30, 2020 at 18:24 (3 year ago)

    Just access the website once and goto admin panel again. then it will work
    when we use front end or backend editor it will throws error.. can't able to edit or update
    error-5f9c5a5ea64e9.png
  • Manager

    Posted by: yame, Nov 2, 2020 at 08:10 (3 year ago)

    I got your issue. But pls check again the FTP account. It is not correct: https://prnt.sc/vbn7fc
    Then I will send your accounts to my coder, he will help you to check.
  • Customer

    Posted by: crazybabydev, Nov 2, 2020 at 18:43 (3 year ago)

    https://snipboard.io/sh1ZBS.jpg
  • Customer

    Posted by: crazybabydev, Nov 2, 2020 at 18:43 (3 year ago)

    It's working ...check the image https://snipboard.io/sh1ZBS.jpg
    use ip address instead of domain.
  • Customer

    Posted by: crazybabydev, Nov 2, 2020 at 18:43 (3 year ago)

    Please do it asap...
  • Manager

    Posted by: yame, Nov 3, 2020 at 01:18 (3 year ago)

    Yes, it works when using the IP.
    I sent your accounts to my coder. He will check and I will inform you again when I get his answer.

    Thanks for your patience!
  • Manager

    Posted by: yame, Nov 4, 2020 at 02:00 (3 year ago)

    My coder said that the problem was caused by the plugin Dokan-pro. It affects to the whole VC, not only on the Toolkit plugin.
    So you can contact the Author of this plugin to get the information.
    Thank you!
  • Customer

    Posted by: crazybabydev, Nov 5, 2020 at 19:34 (3 year ago)

    Thanks sir
  • Manager

    Posted by: yame, Nov 7, 2020 at 13:48 (3 year ago)

    So do you need any support?
    If not, I will close this ticket. Please submit a new one when you need help

    Regards,
    Yame

INSTALLATION SERVICE

Theme Installation: $49. Pay now

CUSTOMIZED SERVICES

Use our expert service to turn your ideas into reality. Please send an email to kutethemes@gmail.com to provide the more detailed information. Thanks!

WORKING TIME

Our support service works from Monday to Friday.
Mean time (GMT +7):
+ 7:30 - 11:30 AM
+ 1:30 - 5:30 PM
We will try to answer all the questions within 24 hours and solve them as quickly as possible

FORUM CATEGORIES