• Customer

    Demo import does not work & Childtheme is not found

    Posted by: BureauJaxX Oct 26, 2020 at 08:05 (5 months ago)
    The Demo Import does not work, it takes a long time to load it in and there are no pages because of this, this theme is not working. There is also no Childtheme in the Turan Theme available. This is very confusing.

  • Customer

    Posted by: yame, Oct 27, 2020 at 08:20 (5 months ago)

    Hi @BureauJaxX,

    Please provide me your admin + FTP account. And let me know the homepage you are interested in.
    I will check and help you to re-install this theme

    Awaiting your reply
    Regards,
    Yame
  • Customer

    Posted by: BureauJaxX, Oct 27, 2020 at 10:47 (5 months ago)

    We need your IP Adress to whitelist on firewall. Please send us your IP adress.
    Home Page 01 please.

    Thank you so much!
  • Manager

    Posted by: yame, Oct 28, 2020 at 04:15 (5 months ago)

    Your FTP is still not able to access: https://prnt.sc/v8dhaf
    In your Dashboard site, I don't see the plugins section: https://prnt.sc/v8dhk5 Maybe you still don't provide the full permission. I would like to reset your site then will install the theme again from the scratch.
  • Customer

    Posted by: BureauJaxX, Oct 28, 2020 at 07:28 (5 months ago)

    We need your IP Adress to whitelist on firewall!!!

    So you can not acces the FTP yet. Please send us your IP adress.
    You can restall the theme, please fix the theme. We need it to work soon.

    Thank you.
  • Manager

    Posted by: yame, Oct 28, 2020 at 07:45 (5 months ago)

    The IP for today is 27.76.5.35
    Thank you!
  • Customer

    Posted by: BureauJaxX, Oct 28, 2020 at 08:32 (5 months ago)

    Yes you can acces the FTP now! we put your IP in the whitelist.

    If you need anything to fix it let me know as soon as possible please!
  • Customer

    Posted by: BureauJaxX, Oct 28, 2020 at 16:23 (5 months ago)

    Hi, is it fixed already?
  • Manager

    Posted by: yame, Oct 29, 2020 at 03:53 (5 months ago)

    It seems that you still don't provide full permission to access your site. I cannot see the Plugins section: https://prnt.sc/v93kqz
    I would like to reset your site then re-install the theme from scratch. Also, the FTP is not able to access: https://prnt.sc/v93ljv
  • Customer

    Posted by: BureauJaxX, Oct 29, 2020 at 07:29 (5 months ago)

    Did you use the port 21 for the FTP?
  • Customer

    Posted by: BureauJaxX, Oct 29, 2020 at 07:55 (5 months ago)

    You have given me the wrong IP adres, can you give me the one you are working with? That is why it does not work.
    Can you give me the IP you are working on?
  • Manager

    Posted by: yame, Oct 30, 2020 at 06:40 (5 months ago)

    The IP is changed day by day.
    Today, it is: 171.224.191.120
    You can contact me via skype: vetyame if we cannot connect with each other. I will support directly for you
  • Customer

    Posted by: BureauJaxX, Oct 30, 2020 at 08:36 (5 months ago)

    Can you give me a timewindow ? We will unable the firewall on port 21 so you can acces this.
  • Customer

    Posted by: BureauJaxX, Oct 30, 2020 at 13:42 (5 months ago)

    can you send me the demo file in a ZIP file? that woudl be much easier for us!
  • Customer

    Posted by: BureauJaxX, Oct 30, 2020 at 13:42 (5 months ago)

    can you send me the demo file in a ZIP file? that woudl be much easier for us!
  • Customer

    Posted by: BureauJaxX, Oct 30, 2020 at 13:42 (5 months ago)

    can you send me the demo file in a ZIP file? that woudl be much easier for us!
  • Customer

    Posted by: BureauJaxX, Oct 30, 2020 at 13:42 (5 months ago)

    can you send me the demo file in a ZIP file? that woudl be much easier for us!
  • Manager

    Posted by: yame, Nov 2, 2020 at 00:50 (5 months ago)

    Please provide me your email address. Then I will share with Drive for you
  • Customer

    Posted by: BureauJaxX, Nov 2, 2020 at 07:47 (5 months ago)

    This is my emailadres: reihaana@bureaujaxx.nl
  • Manager

    Posted by: yame, Nov 3, 2020 at 07:33 (5 months ago)

    I've sent you an email: https://prnt.sc/vcd9c7
    Pls let me know if you do not see any emails from me. Thank you!

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