• Customer

    'SMS Alert' plugin not working on your theme, it use to work smoothly on old theme just fine

    Posted by: junedans Oct 16, 2020 at 02:22 (9 days ago)
    We were using the SMS Alert plugin (https://wordpress.org/plugins/sms-alert/) on our old theme and it worked just fine but now we are working to migrate to HealthyFood theme and it is not working. After enabling the plugin we realized that the top-right registration page is failing (https://prnt.sc/v099s6). The error message is not even red so not intuitive to realize there was an error.
    Repro steps:
    1. Click on top right 'Registration/Sign In'
    2. Select 'Or Create An Account'
    3. Enter your email address.

    Now the page just refreshes and nothing happens. When I click again on top right I see https://prnt.sc/v099s6

    Ideally with the plugin enabled we should have seen another field below the 'Email address' field for 'Phone number' (https://prnt.sc/v09bhr) just like it shows on /my-account// page but the same is not showing up on the Registration pop-up that shows on home page on top right. I reached out to plugin team and they mentioned something is weird with the theme Registration Page that is causing this bug they cannot do anything here.

    Please help me resolve this.

    Thank you!

  • Customer

    Posted by: junedans, Oct 16, 2020 at 02:34 (9 days ago)

    Sharing FTP details for your dev, if needed
  • Customer

    Posted by: junedans, Oct 16, 2020 at 16:09 (9 days ago)

    hello admin any update on this issue? We are really blocked on this issue to move forward and make our site live. Please help us resolve this soon.
  • Customer

    Posted by: junedans, Oct 19, 2020 at 06:15 (6 days ago)

    Hello admin, can you please reply to my issuer here?
  • Customer

    Posted by: yame, Oct 19, 2020 at 07:28 (6 days ago)

    Hi @ junedans,

    Oh I am sorry. I already sent your requirement to my coder and I am waiting for his answer.
    We are having a lot of requirements :(

    If he gives me the answer, I will let you know immediately. Thank you so much!
    Regards,
    Yame
  • Manager

    Posted by: yame, Oct 19, 2020 at 08:19 (6 days ago)

    Also, pls provide the server/host account. I just see the username and pw of FTP account.
    Thanks!
  • Customer

    Posted by: junedans, Oct 19, 2020 at 09:08 (6 days ago)

    I created an account for you and shared the details in the secret section below already. Pasting it again for your reference.
  • Customer

    Posted by: junedans, Oct 20, 2020 at 09:33 (5 days ago)

    Hello admin, any update on this query? Its been 5 days I have been messaging you guys but there is no response.
  • Manager

    Posted by: yame, Oct 20, 2020 at 10:31 (5 days ago)

    My coder said that we would not support this plugin. You should not use the popup and link to the My account page.
    Even when you test on the original page of Woo - My account page, it will have this problem. You must register then login. We just develop the theme and support all the included plugins.

    Hope you understand!

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