• Customer

    Refund

    Posted by: ngobuynei Oct 14, 2020 at 14:43 (4 months ago)
    Hi, I asked for a refund through envato but was asked to open a ticket here. I would like a refund as the theme wasn't as customizable as advertised. Please don't ask me to send you login as I already purchased another theme that works better for me. Thank you.

  • Customer

    Posted by: yame, Oct 15, 2020 at 01:37 (4 months ago)

    Hi @ngobuynei,

    I am sorry to hear about that. But we are here willing to help you handle all the problems related to this theme.
    How is your site now? Just tell me the problems you are facing to and provide me your admin + FTP account, take the screenshot then we will help you to check.
    If we cannot solve it, your refund request will be accepted. Hope you understand!
    I am looking forward to getting back your reply soon

    Regards,
    Yame

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