• Customer

    theme does not work so need the refund.

    Posted by: million_wide Oct 13, 2020 at 17:51 (12 days ago)
    theme does not work please refund.

  • Customer

    Posted by: yame, Oct 14, 2020 at 08:08 (11 days ago)

    Hi @million_wide,

    We are really sorry to hear about that. Could you please let me know what trouble you met? And please help me to take the screenshots, provide your admin + FTP account. We are here willing to support all the problems related to the theme. If we cannot solve it, your refund request will be accepted.

    Hope you understand.
    Regards,
    Yame
  • Customer

    Posted by: million_wide, Oct 15, 2020 at 13:55 (10 days ago)

    hi there
    i am selling the products on retail, so i decided to create a website to sell the item on website which i have sell on retail.
    i have find the website creator and they suggest to select the theme and purchase it. i have select the theme market (04) and purchase the theme, provide the purchase detail to them for start the website work. the team told to me the theme does not download and does not work. they advice to purchase the different theme. and this theme does not download . so i have request to refund the amount.
  • Manager

    Posted by: yame, Oct 16, 2020 at 08:30 (9 days ago)

    It is weird when the theme cannot be downloaded. We still sell this product on Themeforest normally. When you purchase the theme from the Kutethemes team, you can contact the support forum then ask anything if you have any problem and we can help you to solve, even help you to re-install the theme.
    Also, you should not provide your purchase code for the one who does not sell this theme. We are the author, and we will take the responsibility if there is any problem. If we cannot solve it, we will let you refund.

    So, let me check your site. We will help you install the theme with the homepage you want. Free. Thank you!
  • Customer

    Posted by: million_wide, Oct 16, 2020 at 14:40 (9 days ago)

    https://projects.dotsquares.com/files/view/project/11955/file/531110/screenshot-localhost-2020.10.16-10_37_43.png


    please find the screenshot.
  • Manager

    Posted by: yame, Oct 19, 2020 at 06:36 (6 days ago)

    It seems that you still do not install this theme properly.
    Pls provide me the admin + FTP account then I will help you to check and install the theme for your site
  • Customer

    Posted by: million_wide, Oct 19, 2020 at 12:35 (6 days ago)

    my team install the theme property but there is issue in theme. now, i don't need the theme any more please refund the amount.
    i have already face a lot of problems after purchasing your theme. just cancel the license and refund the amount.
    thanks you
  • Manager

    Posted by: yame, Oct 21, 2020 at 03:14 (4 days ago)

    So you can submit a refund ticket on Envato, then the Admin will check for you
    Please explain clearly the reason you want to refund.

    Regards,
    Yame
  • Customer

    Posted by: million_wide, Oct 21, 2020 at 15:15 (4 days ago)

    i have already submit the clear reason the theme does not work proper, i want refund. now this theme is not useful for my website so please refund the amount.
    i have already explain to every team envato and theme author. refund the amount.

  • Customer

    Posted by: million_wide, Oct 21, 2020 at 15:29 (4 days ago)

    refund refund refund
    please refund my money
  • Manager

    Posted by: yame, Oct 22, 2020 at 07:25 (3 days ago)

    Please wait for the checking of the Admin there. We do not solve the refund request here. Thank you!
  • Customer

    Posted by: million_wide, Oct 22, 2020 at 13:04 (3 days ago)

    where i have request to refund the money. i have already send the email to envato market team.
    refund.
  • Manager

    Posted by: yame, Oct 23, 2020 at 02:33 (2 days ago)

    This is only the support forum of the Kutethemes team, we do not solve the refund request here.
    I guided you to submit a ticket on the Envato and wait for the checking from the Admin. Thank you!

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