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  • Customer

    Stock status of On backorder shows In Stock on the front end

    Posted by: SparkedInnovations Oct 7, 2020 at 16:17 (3 year ago)
    Placing a "On backorder" status on a product does not affect the product page. Product stock shows as In Stock:
    https://shop.sparkedinnovations.com/product/titan-8-14v-rsv-s6-lithium-titanate-oxide-lto-battery-1000a-3000w/
    Screenshot-2020-10-07-115726-5f7dea35e95a4.png
  • Customer

    Posted by: yame, Oct 10, 2020 at 04:28 (3 year ago)

    Hi @SparkedInnovations,

    I got your issue. I already sent this question to my coder and I am waiting for his answer.
    I will inform you when I the feedback. Thanks for your patience!

    Regards,
    Yame
  • Manager

    Posted by: yame, Oct 19, 2020 at 01:29 (3 year ago)

    Until now, I got the answer.
    He tried a lot and he found out that this function still worked correctly. But the text might be changed by settings of Woo: https://prnt.sc/v1z8du
    We also do not understand how to config. So, it will better when you can ask for the Woo support for this to get the fastest answer.
    We will also ask them for this. Thank you!
  • Customer

    Posted by: SparkedInnovations, Oct 19, 2020 at 21:56 (3 year ago)

    Woo is saying the template override is causing the issue. They say the product page template needs to be altered "modify the templates that control the product page. This is where the issue would be originating."
    We used the Storefront theme and the issue was resolved
  • Manager

    Posted by: yame, Oct 21, 2020 at 07:38 (3 year ago)

    That's great.
    So I will close this ticket when your issue was solved.
    So when you want to get help, please submit a new one then we will check for you

    Best regards,
    Yame
  • Customer

    Posted by: SparkedInnovations, Oct 22, 2020 at 16:34 (3 year ago)

    THE ISSUE WAS NOT SOLVED!
    The issue is with your template and we confirmed that by switching TEMPORARILY to another theme (Storefront) and backorders were displaying correctly.
  • Manager

    Posted by: yame, Oct 26, 2020 at 01:42 (3 year ago)

    DONE. My coder updated code in the theme.
    Now please check your site again then let me know if it still occurs. Remember to clear the cache first

    Thank you!
  • Customer

    Posted by: SparkedInnovations, Oct 26, 2020 at 20:20 (3 year ago)

    OK, great. Thank you! Do you what the functionality is behind "Allow backorder" --> "Allow, but notify customer"? Is it simply a front-end display? For instance, if the item ordered is back ordered, will that show up in their email or notify them via email that their product is back ordered?
  • Manager

    Posted by: yame, Oct 29, 2020 at 06:52 (3 year ago)

    Just test it. We also need feedback for this from all the clients. Thank you!

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