• Customer

    Stock status of On backorder shows In Stock on the front end

    Posted by: SparkedInnovations Oct 7, 2020 at 16:17 (18 days ago)
    Placing a "On backorder" status on a product does not affect the product page. Product stock shows as In Stock:
    https://shop.sparkedinnovations.com/product/titan-8-14v-rsv-s6-lithium-titanate-oxide-lto-battery-1000a-3000w/

  • Customer

    Posted by: yame, Oct 10, 2020 at 04:28 (15 days ago)

    Hi @SparkedInnovations,

    I got your issue. I already sent this question to my coder and I am waiting for his answer.
    I will inform you when I the feedback. Thanks for your patience!

    Regards,
    Yame
  • Manager

    Posted by: yame, Oct 19, 2020 at 01:29 (6 days ago)

    Until now, I got the answer.
    He tried a lot and he found out that this function still worked correctly. But the text might be changed by settings of Woo: https://prnt.sc/v1z8du
    We also do not understand how to config. So, it will better when you can ask for the Woo support for this to get the fastest answer.
    We will also ask them for this. Thank you!
  • Customer

    Posted by: SparkedInnovations, Oct 19, 2020 at 21:56 (5 days ago)

    Woo is saying the template override is causing the issue. They say the product page template needs to be altered "modify the templates that control the product page. This is where the issue would be originating."
    We used the Storefront theme and the issue was resolved
  • Manager

    Posted by: yame, Oct 21, 2020 at 07:38 (4 days ago)

    That's great.
    So I will close this ticket when your issue was solved.
    So when you want to get help, please submit a new one then we will check for you

    Best regards,
    Yame
  • Customer

    Posted by: SparkedInnovations, Oct 22, 2020 at 16:34 (3 days ago)

    THE ISSUE WAS NOT SOLVED!
    The issue is with your template and we confirmed that by switching TEMPORARILY to another theme (Storefront) and backorders were displaying correctly.

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