• Customer

    se tiene problemas con el editor

    Posted by: gomaagencialatam Oct 7, 2020 at 07:04 (6 months ago)
    Saludos,

    Le escribo muy preocupada por que con la plantilla se venció la licencia del WPBakery, de la plantilla de Oculus le escribo para que me pase una forma de corregirlos o una nueva licencia, ya que tenemos cambios importantes que hacer y no podemos hacerlos por que la plantilla no funciona, y no podemos editarla.
    Le agradezco que me envíe la información cuanto antes.

  • Customer

    Posted by: yame, Oct 8, 2020 at 08:27 (6 months ago)

    Hi @gomaagencialatam,

    When you purchased our theme on Themeforest, you do not need to add any license keys, you still get the latest features of the theme. These keys are to let you update those plugins automatically. If you want, you can buy those plugins for your own. Otherwise, you can dismiss these messages.
    If there is any updating, we will update on the theme, and you can wait for the latest version then update for your site.

    So, if you need any help, please provide me your admin account. I will check then help you
    Regards,
    Yame
  • Customer

    Posted by: gomaagencialatam, Oct 10, 2020 at 07:27 (6 months ago)

    Aún no carga la página web,
    Tenemos este problema de que WPBakery, que no deja editar ningún segmento que maneja dentro de la página, necesitamos.
  • Manager

    Posted by: yame, Oct 12, 2020 at 01:32 (6 months ago)

    Could you provide me the FTP account, please? My coder will need to check something in code if needed. Thanks!
  • Customer

    Posted by: gomaagencialatam, Oct 28, 2020 at 23:54 (5 months ago)

    We were deployed our site in a Digital Ocean droplet, so by performance purpose we don't have a FTP server there, can you explain us what file do you need to check? I can find it.
    We have paid license with support, we need help to solve this as soon as posible.
  • Customer

    Posted by: gomaagencialatam, Oct 28, 2020 at 23:54 (5 months ago)

    We were deployed our site in a Digital Ocean droplet, so by performance purpose we don't have a FTP server there, can you explain us what file do you need to check? I can find it.
    We have paid license with support, we need help to solve this as soon as posible.
  • Customer

    Posted by: gomaagencialatam, Oct 29, 2020 at 00:02 (5 months ago)

    We could prove you a ssh access would it be useful to check whatever you need to check?
  • Customer

    Posted by: gomaagencialatam, Oct 28, 2020 at 23:46 (5 months ago)

    No tenemos FTP y aún sigue teniendo el mismo error, que pasa con su servicio de atención al cliente es realmente pésimo, tenemos que tener una reunión con ustedes donde respondan mis dudas.
  • Customer

    Posted by: gomaagencialatam, Oct 28, 2020 at 23:54 (5 months ago)

    no hay
  • Manager

    Posted by: yame, Oct 29, 2020 at 09:34 (5 months ago)

    DONE. The Toolkit plugin is old. He has replaced the new one for you and now you can edit the shortcodes.
    Pls check your site then let me know

    Regards,

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