HomeSupport systemWordPressBoutiqueThe theme is not loading
  • Customer

    The theme is not loading

    Posted by: PeakPointPro Sep 29, 2020 at 08:54 (3 year ago)
    Hi dears;

    I recently purchased the theme and installed it. However, when I go the page, it doesn't show anything.

    Could you please look into it?
  • Customer

    Posted by: yame, Sep 30, 2020 at 03:31 (3 year ago)

    Hi @PeakPointPro,

    I see your website is showing well: https://prnt.sc/uqatnd
    Could you pls let me know which page doesn't show anything? Then I will help you to check

    Regards,
    Yame
  • Customer

    Posted by: PeakPointPro, Sep 30, 2020 at 11:19 (3 year ago)

    Hi dear;
    The home page doesn't load with me.
    I tried it on my MacBook Pro (Chrome and Safari browsers) and on 2 different windows devices.

    It shows the header and footer only.
    screencapture-xws-tzy-mybluehost-me-lookhello-2020-09-30-15_13_28-5f7469da6368e.png
  • Manager

    Posted by: yame, Oct 1, 2020 at 09:51 (3 year ago)

    I found out the reason: When I deactivate this plugin: Autoptimize, then your site shows full content.
    Pls check a few times then you will see. Remember to clear the cache each time you check
  • Customer

    Posted by: PeakPointPro, Oct 1, 2020 at 10:33 (3 year ago)

    Hi dear;

    This is excellent. Now the website loads fully.

    However, I noticed that it takes sometime at the beginning to load before it opens the full website. Could that be also because of another plugin?
  • Customer

    Posted by: PeakPointPro, Oct 1, 2020 at 10:43 (3 year ago)

    I logged in WordPress now and it's loading fine. But it is slow.
  • Manager

    Posted by: yame, Oct 5, 2020 at 15:17 (3 year ago)

    I already sent your site to my coder and please be patient. He will check and let you know how to improve the speed loading.
    Thank you!
  • Manager

    Posted by: yame, Oct 6, 2020 at 02:06 (3 year ago)

    My coder said that you should check again the settings of the cache. These are caused by the cache: https://prnt.sc/utjzef
    You should also reduce the amount of js load as much as possible. And you should improve this: https://prnt.sc/utk2s5. It's from your server.
  • Customer

    Posted by: PeakPointPro, Oct 6, 2020 at 05:27 (3 year ago)

    II cleared my cache but that didn't help.

    And how can I reduce the amount of js load. This came with the theme.
  • Manager

    Posted by: yame, Oct 8, 2020 at 07:41 (3 year ago)

    Not only just clear the cache, but you also have to set up again the cache.
    I used to ask the coder to check carefully. I hope that he will give you the exact answer
  • Manager

    Posted by: yame, Oct 9, 2020 at 03:52 (3 year ago)

    DONE. https://gtmetrix.com/reports/www.xws.tzy.mybluehost.me/ulJAfuZL
    Pls check again

INSTALLATION SERVICE

Theme Installation: $49. Pay now

CUSTOMIZED SERVICES

Use our expert service to turn your ideas into reality. Please send an email to kutethemes@gmail.com to provide the more detailed information. Thanks!

WORKING TIME

Our support service works from Monday to Friday.
Mean time (GMT +7):
+ 7:30 - 11:30 AM
+ 1:30 - 5:30 PM
We will try to answer all the questions within 24 hours and solve them as quickly as possible

FORUM CATEGORIES