• Customer

    The theme is not loading

    Posted by: PeakPointPro Sep 29, 2020 at 08:54 (6 months ago)
    Hi dears;

    I recently purchased the theme and installed it. However, when I go the page, it doesn't show anything.

    Could you please look into it?

  • Customer

    Posted by: yame, Sep 30, 2020 at 03:31 (6 months ago)

    Hi @PeakPointPro,

    I see your website is showing well: https://prnt.sc/uqatnd
    Could you pls let me know which page doesn't show anything? Then I will help you to check

    Regards,
    Yame
  • Customer

    Posted by: PeakPointPro, Sep 30, 2020 at 11:19 (6 months ago)

    Hi dear;
    The home page doesn't load with me.
    I tried it on my MacBook Pro (Chrome and Safari browsers) and on 2 different windows devices.

    It shows the header and footer only.
  • Manager

    Posted by: yame, Oct 1, 2020 at 09:51 (6 months ago)

    I found out the reason: When I deactivate this plugin: Autoptimize, then your site shows full content.
    Pls check a few times then you will see. Remember to clear the cache each time you check
  • Customer

    Posted by: PeakPointPro, Oct 1, 2020 at 10:33 (6 months ago)

    Hi dear;

    This is excellent. Now the website loads fully.

    However, I noticed that it takes sometime at the beginning to load before it opens the full website. Could that be also because of another plugin?
  • Customer

    Posted by: PeakPointPro, Oct 1, 2020 at 10:43 (6 months ago)

    I logged in WordPress now and it's loading fine. But it is slow.
  • Manager

    Posted by: yame, Oct 5, 2020 at 15:17 (6 months ago)

    I already sent your site to my coder and please be patient. He will check and let you know how to improve the speed loading.
    Thank you!
  • Manager

    Posted by: yame, Oct 6, 2020 at 02:06 (6 months ago)

    My coder said that you should check again the settings of the cache. These are caused by the cache: https://prnt.sc/utjzef
    You should also reduce the amount of js load as much as possible. And you should improve this: https://prnt.sc/utk2s5. It's from your server.
  • Customer

    Posted by: PeakPointPro, Oct 6, 2020 at 05:27 (6 months ago)

    II cleared my cache but that didn't help.

    And how can I reduce the amount of js load. This came with the theme.
  • Manager

    Posted by: yame, Oct 8, 2020 at 07:41 (6 months ago)

    Not only just clear the cache, but you also have to set up again the cache.
    I used to ask the coder to check carefully. I hope that he will give you the exact answer
  • Manager

    Posted by: yame, Oct 9, 2020 at 03:52 (6 months ago)

    DONE. https://gtmetrix.com/reports/www.xws.tzy.mybluehost.me/ulJAfuZL
    Pls check again

INSTALLATION SERVICE

Theme Installation: $49. Pay now

CUSTOMIZED SERVICES

Use our expert service to turn your ideas into reality. Click here to provide your needed information.

WORKING TIME

Our support service works from Monday to Friday.
Mean time (GMT +7):
+ 7:30 - 11:30 AM
+ 1:30 - 5:30 PM
We will try to answer all the questions within 24 hours and solve them as quickly as possible