• Customer

    the theme options change can't be applied

    Posted by: hssinaman Sep 25, 2020 at 12:34 (2 months ago)
    Hi,

    I have bought your Kuteshop theme and I tried to do some customization but when i press save button no change apply..
    i have changed the logo, main color, footer from backend.. but nothing happens in frontend
    can you help please ??

  • Customer

    Posted by: yame, Sep 26, 2020 at 14:53 (2 months ago)

    Hi @hssinaman,

    Firstly, please make sure that the Meta box Options in the Theme Options is disabled: https://prnt.sc/uobn06
    If it still does not work, please provide me your admin + FTP account. I will help you to check

    Regards,
    Yame
  • Customer

    Posted by: hssinaman, Sep 29, 2020 at 07:39 (2 months ago)

    Yes it was because of enabling the Meta box Options in the Theme Options
    the issue has been fixed
    Thank you
  • Manager

    Posted by: yame, Sep 29, 2020 at 10:31 (2 months ago)

    You're welcome.

    Do you need any supports? If you are satisfied with this support, hope that you will spend a little time and go to this website:
    https://themeforest.net/item/kuteshop-multipurpose-woocommerce-wordpress-theme/reviews/13012521 and leave your 5 stars and your good comments there. It is really worth to me

    Thank you so much!
    Yame
  • Customer

    Posted by: hssinaman, Oct 6, 2020 at 14:32 (a month ago)

    sure ..
    so one more question about multilingual
    i have used WPML plugin but there is some strings can't be translated as i have shared in the attachment below ..
    so can you help for translating this strings please ?

    awaiting for your urgent reply ..
    thanks
  • Manager

    Posted by: yame, Oct 7, 2020 at 08:49 (a month ago)

    I've answered this question on this ticket: https://support.kutethemes.com/topic/show-topic/72215
    Please follow this so that I will be easier to control all your issues. Thank you!
  • Customer

    Posted by: hssinaman, Oct 7, 2020 at 11:28 (a month ago)

    thank you but the issue isnt't fixed yet .. you just asked for the ftp account but im using localhost please help asap

    thanks
  • Manager

    Posted by: yame, Oct 9, 2020 at 00:52 (a month ago)

    Ah yes, I've answered on that ticket
  • Customer

    Posted by: hssinaman, Oct 9, 2020 at 08:14 (a month ago)

    can I have your skype ID please ? for sharing with you my screen and seeing my situation ..

    here is my skype id : webmanway
    thanks
  • Manager

    Posted by: yame, Oct 11, 2020 at 03:03 (a month ago)

    Mine is vetyame

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