• Customer

    Theme not installed and working

    Posted by: Qadeer1602 Sep 21, 2020 at 14:12 (6 months ago)
    Hy, The theme is not installing proper, and the revolution slider plugin also not install. The data not import and domain is stuck when i do import the data. i think so there is an issue in your theme. Please have a look. I am waiting for your response. Thanks

  • Customer

    Posted by: yame, Sep 22, 2020 at 02:34 (6 months ago)

    Hi @Qadeer1602,

    I tried to re-install this theme on my test site and I do not see any trouble.
    Do you have a cPanel/FTP account? Please provide me this information. I would like to check something then will help you to re-install this theme
    And let me know the homepage you are interested in. Thank you!

    Regards,
    Yame
  • Manager

    Posted by: yame, Sep 22, 2020 at 02:46 (6 months ago)

    Your site is working too slow even I still cannot import the demo data. I cannot activate the plugins: https://prnt.sc/uli0gt
    And the time to upload the theme package is really slow. So please ask for your hosting manager to solve this first. Maybe the memory of your hosting is not enough to contain the content of this theme
  • Customer

    Posted by: Qadeer1602, Sep 22, 2020 at 06:31 (6 months ago)

    If you say i will also provide you C panel details.
  • Customer

    Posted by: Qadeer1602, Sep 22, 2020 at 06:48 (6 months ago)

    Resolution slider also not installing, as you see
  • Customer

    Posted by: Qadeer1602, Sep 22, 2020 at 08:49 (6 months ago)

    I contact to my hosting, they said, there is an issue in your theme.
  • Manager

    Posted by: yame, Sep 23, 2020 at 10:30 (6 months ago)

    I would like to access your cPanel but the account is not correct: https://prnt.sc/umduxr
    Could you take a look again?
  • Customer

    Posted by: Qadeer1602, Sep 23, 2020 at 12:22 (6 months ago)

    Please check again,,,, Credential's are working well.
  • Manager

    Posted by: yame, Sep 24, 2020 at 07:32 (6 months ago)

    https://prnt.sc/umwu6y This is the main reason why you cannot install properly the theme.
    You should ask for your hosting manager to enable this then let me know

    Also, inform me of the homepage you want
  • Customer

    Posted by: Qadeer1602, Sep 24, 2020 at 09:27 (6 months ago)

    i want home page 22.
  • Customer

    Posted by: Qadeer1602, Sep 24, 2020 at 11:42 (6 months ago)

    Please have a look this pop up, How i can close and remove this issue.
  • Customer

    Posted by: Qadeer1602, Sep 24, 2020 at 11:42 (6 months ago)

    Please have a look this pop up, How i can close and remove this issue.
  • Manager

    Posted by: yame, Sep 25, 2020 at 04:04 (6 months ago)

    You still do not fix this: https://prnt.sc/unglj9
    Also, I don't see the popup on your site because you still do not import the theme correctly.
    Pls fix the bug of your hosting first then I will help you to import the theme
  • Customer

    Posted by: Qadeer1602, Oct 16, 2020 at 12:41 (5 months ago)

    https://support.kutethemes.com/public/uploads/attachment/screencapture-iglobapp-Fashion-wp-admin-post-php-2020-09-24-16_39_42-5f6c8621af0d2.pdf
    i have import the demo other domain but still facing this pop up issue. please check .
  • Manager

    Posted by: yame, Oct 19, 2020 at 06:22 (5 months ago)

    Excuse me, I cannot access your URL: https://prnt.sc/v22qj5
    Pls check again
  • Customer

    Posted by: Qadeer1602, Oct 28, 2020 at 12:33 (5 months ago)

    Please check secret information, i purchase new domain and hosting now. but still demo not imported. Please check
  • Customer

    Posted by: Qadeer1602, Oct 28, 2020 at 12:34 (5 months ago)

    For admin link https://clothes.imamsolutions.com/wp-admin
  • Manager

    Posted by: yame, Oct 29, 2020 at 08:23 (5 months ago)

    Pls provide me the cpanel/FTP account also
  • Customer

    Posted by: Qadeer1602, Nov 2, 2020 at 14:00 (5 months ago)

    Ftp details are also attached please have a look
  • Manager

    Posted by: yame, Nov 3, 2020 at 03:26 (5 months ago)

    The FTP account is correct but I don't see any files/folders there: https://prnt.sc/vc9qor
    Pls check again
  • Customer

    Posted by: Qadeer1602, Nov 4, 2020 at 10:52 (5 months ago)

    There are about 2 months, and your theme is not installing as i provide you every thing which you want, but still you can not able to live theme on my domain
  • Customer

    Posted by: Qadeer1602, Nov 4, 2020 at 10:52 (5 months ago)

    Ftps are correct, so what file do you want there.
  • Customer

    Posted by: Qadeer1602, Nov 4, 2020 at 10:53 (5 months ago)

    You take approximate 2 days for replying, is there any live chat where is can contact
  • Manager

    Posted by: yame, Nov 5, 2020 at 04:30 (5 months ago)

    Please contact me via skype: vetyame
    I will support directly for you
  • Customer

    Posted by: Qadeer1602, Nov 6, 2020 at 12:03 (5 months ago)

    I contact you there but no response from your side. Please check
  • Manager

    Posted by: yame, Nov 7, 2020 at 03:32 (5 months ago)

    I got you and replied the message. Pls check.

    Thank you!

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