• Customer

    Theme not installed and working

    Posted by: Qadeer1602 Sep 21, 2020 at 14:12 (a month ago)
    Hy, The theme is not installing proper, and the revolution slider plugin also not install. The data not import and domain is stuck when i do import the data. i think so there is an issue in your theme. Please have a look. I am waiting for your response. Thanks

  • Customer

    Posted by: yame, Sep 22, 2020 at 02:34 (a month ago)

    Hi @Qadeer1602,

    I tried to re-install this theme on my test site and I do not see any trouble.
    Do you have a cPanel/FTP account? Please provide me this information. I would like to check something then will help you to re-install this theme
    And let me know the homepage you are interested in. Thank you!

    Regards,
    Yame
  • Manager

    Posted by: yame, Sep 22, 2020 at 02:46 (a month ago)

    Your site is working too slow even I still cannot import the demo data. I cannot activate the plugins: https://prnt.sc/uli0gt
    And the time to upload the theme package is really slow. So please ask for your hosting manager to solve this first. Maybe the memory of your hosting is not enough to contain the content of this theme
  • Customer

    Posted by: Qadeer1602, Sep 22, 2020 at 06:31 (a month ago)

    If you say i will also provide you C panel details.
  • Customer

    Posted by: Qadeer1602, Sep 22, 2020 at 06:48 (a month ago)

    Resolution slider also not installing, as you see
  • Customer

    Posted by: Qadeer1602, Sep 22, 2020 at 08:49 (a month ago)

    I contact to my hosting, they said, there is an issue in your theme.
  • Manager

    Posted by: yame, Sep 23, 2020 at 10:30 (a month ago)

    I would like to access your cPanel but the account is not correct: https://prnt.sc/umduxr
    Could you take a look again?
  • Customer

    Posted by: Qadeer1602, Sep 23, 2020 at 12:22 (a month ago)

    Please check again,,,, Credential's are working well.
  • Manager

    Posted by: yame, Sep 24, 2020 at 07:32 (a month ago)

    https://prnt.sc/umwu6y This is the main reason why you cannot install properly the theme.
    You should ask for your hosting manager to enable this then let me know

    Also, inform me of the homepage you want
  • Customer

    Posted by: Qadeer1602, Sep 24, 2020 at 09:27 (a month ago)

    i want home page 22.
  • Customer

    Posted by: Qadeer1602, Sep 24, 2020 at 11:42 (a month ago)

    Please have a look this pop up, How i can close and remove this issue.
  • Customer

    Posted by: Qadeer1602, Sep 24, 2020 at 11:42 (a month ago)

    Please have a look this pop up, How i can close and remove this issue.
  • Manager

    Posted by: yame, Sep 25, 2020 at 04:04 (a month ago)

    You still do not fix this: https://prnt.sc/unglj9
    Also, I don't see the popup on your site because you still do not import the theme correctly.
    Pls fix the bug of your hosting first then I will help you to import the theme
  • Customer

    Posted by: Qadeer1602, Oct 16, 2020 at 12:41 (9 days ago)

    https://support.kutethemes.com/public/uploads/attachment/screencapture-iglobapp-Fashion-wp-admin-post-php-2020-09-24-16_39_42-5f6c8621af0d2.pdf
    i have import the demo other domain but still facing this pop up issue. please check .
  • Manager

    Posted by: yame, Oct 19, 2020 at 06:22 (6 days ago)

    Excuse me, I cannot access your URL: https://prnt.sc/v22qj5
    Pls check again

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