Kutethemes

Customer

function not working

Posted by: JackyQi2018 Sep 16, 2020 at 14:54 (3 year ago)

Hi there,

when we are on a product page, the following two functions are not working:

1. when try to replace product image or product gallery photos, it doesn't work.
2. when trying to edit product data, such as the general or the shipping tab, it doesn't work.

Please see attached photos.

Capture-5f622716b8c4e.PNG

Customer

Posted by: yame, Sep 17, 2020 at 08:52 (3 year ago)

Hi @JackyQi2018,

Could you please provide me your FTP account also? I sent your admin account to my coder. But he will check the issue in code if needed

Thank you!
Regards,
Yame
Customer

Posted by: JackyQi2018, Sep 18, 2020 at 03:53 (3 year ago)

Hi there,

just checking if there's any update on it?

thanks
Customer

Posted by: JackyQi2018, Sep 17, 2020 at 12:56 (3 year ago)

FTP details provided. thanks
Manager

Posted by: yame, Sep 18, 2020 at 10:33 (3 year ago)

I see it does not work: https://prnt.sc/ujgi8k
Customer

Posted by: JackyQi2018, Sep 19, 2020 at 12:01 (3 year ago)

Hi,
the FTP details is working on our end. it's possible your developer's IP is blocked by the server. can you please share your developer's IP address with us?
Thanks
Manager

Posted by: yame, Sep 21, 2020 at 02:02 (3 year ago)

The IP for today is: i27.76.15.29
Pls check it and remove from the Blacklist
And also check my country: Vietnam if it is in the blacklist
Customer

Posted by: JackyQi2018, Sep 21, 2020 at 14:53 (3 year ago)

Hi we checked, both 27.76.15.29 and 127.76.15.29 are not in blacklist. can you please try again with the FTP details?

thanks
Customer

Posted by: JackyQi2018, Sep 22, 2020 at 06:12 (3 year ago)

Hi team,

any update?

thanks
Manager

Posted by: yame, Sep 22, 2020 at 10:33 (3 year ago)

This time, I see it works. I also send your accounts to my coder. Let him check then I will inform you of the answer when I get his feedback. Thanks for your patience!
Manager

Posted by: yame, Sep 22, 2020 at 10:37 (3 year ago)

Excuse me, do you block anything in your site? I cannot check the themes here: https://prnt.sc/ulpv48 (unable to click)
We need to know if you changed/customized something in the Main theme
And the theme version you are using also
Customer

Posted by: JackyQi2018, Sep 22, 2020 at 14:46 (3 year ago)

hi,

we haven't blocked anything in the site.
I will check with the web developer, if we made any customisation to the theme.

how do I check which theme version?

thanks
Manager

Posted by: yame, Sep 23, 2020 at 08:46 (3 year ago)

I also sent your accounts to my coder. He will check. I will let you know when he has any feedback.
Thanks for your patience!
Customer

Posted by: JackyQi2018, Sep 23, 2020 at 11:44 (3 year ago)

Hi there,
please don't worry about it anymore.

Thanks
Manager

Posted by: yame, Sep 24, 2020 at 01:16 (3 year ago)

At the time my coder checked your site, he found out a lot of error with .js
All are caused by your third-party plugins: https://prnt.sc/umry75 They are not compatible with WordPress so they caused the error with .js
And, it seems that you are not using our theme. This one is our theme: https://prnt.sc/umryuj

So, pls check again all and let me know if you still want to support

Regards,
Yame

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