• Customer

    Website unresponsive after using animation and slider animation available in theme

    Posted by: jctretail Sep 15, 2020 at 12:12 (14 days ago)
    Hello team

    We have used your theme Biolife - Organic Food WordPress Theme ( RTL Supported ) and used layout to design our website on gooseandberry.in
    The theme comes with animation for sliders and products in home page and a product catalog as well on home page. for some reason
    the website becomes unresponsive on all browsers for 6-10 seconds and then start working and it loads slow as well, despite all right coding practives. This is not expected from you guys when the animation and slider animation works well in your theme , it should work well in website too. also at times the layout in mobile version gets hindered and the
    What We Offer section disappears from the website.

    Please check this asap and let us know what is causing this issue and how we can fix this. also let us know if there are any updates available for this theme

    Best Regards

  • Customer

    Posted by: yame, Sep 16, 2020 at 09:35 (13 days ago)

    Hi @jctretail,

    I cannot reach into your admin account: https://prnt.sc/ui6l1y
    Please check again, and provide the FTP account also, take the screenshots for your issue then I will check faster for you

    Regards,
    Yame
  • Customer

    Posted by: jctretail, Sep 16, 2020 at 14:14 (13 days ago)



    Everything is in secret information
  • Customer

    Posted by: jctretail, Sep 17, 2020 at 07:41 (12 days ago)

    Below is another user in secret information. Please help urgently.
  • Manager

    Posted by: yame, Sep 17, 2020 at 09:09 (12 days ago)

    I got your account and my coder is checking for you. I will inform you when he gives me the answer. Thanks for your patience!
  • Customer

    Posted by: jctretail, Sep 18, 2020 at 06:25 (11 days ago)

    If you mouse hover on add to card. This message gets displayed which is so wrong.
    and we dont even have option to remove it.
    please check attached is screenshot
  • Customer

    Posted by: jctretail, Sep 18, 2020 at 18:36 (10 days ago)

    now this is again an issue link in secret information
  • Customer

    Posted by: yame, Sep 20, 2020 at 04:25 (9 days ago)

    Hi,

    I will answer one by one your question:

    1. Products do not appear on each tab of the PRoducts on the Homepage:
    => I still see them:
    https://prnt.sc/ukdtsv
    https://prnt.sc/ukdtwm
    https://prnt.sc/ukdu26
    So just try to clear the cache then check again

    2. Speed up of your site: When I sent this issue to my coder, he said that you must have the knowledge about the code then you could do it. And your site is connecting with Google and Facebook so your site will load quite slow.

    3. On the single product page: You see this because your product has multi options to select: https://prnt.sc/uke1h9. You have to select one of these first then you are able to click the Add to cart button

    Regards,
    Yame
  • Customer

    Posted by: jctretail, Sep 21, 2020 at 06:45 (8 days ago)

    1) Okay I guess you didn't understand any of the issue.
    -secondly the products get invisible and the links dont work, its working for you now but then try after sometime and you will see its not there. So its the themes fault, not ours. So you need to check this issue time and again at your end and if there is an update, tell us.


    2) About site speed, i will check that, however the animation on the slider provided by your theme is causing the website to become unresponsive again and again.What do you mean by its connected to Facebook and Google? Please elaborate this with screenshots.

    3) I understand that i have to select items to proceed to card I want to know how do I edit that message which appears, it shouldn't be appearing in wrong english "Plz" that is the fault at your end.



  • Customer

    Posted by: jctretail, Sep 21, 2020 at 12:42 (8 days ago)

    I have again recorded my screen and demonstrated the errors. i have cleared the cache and everything
    for god sake get your seniors on the team and get this checked
    link in secret info
  • Customer

    Posted by: jctretail, Sep 21, 2020 at 13:24 (8 days ago)

    Error code: RESULT_CODE_HUNG also keeps coming on website
  • Manager

    Posted by: yame, Sep 23, 2020 at 09:00 (6 days ago)

    Yeah, I see the error. I tried in the private browser and the products do not show when clicking. Also, please provide me your FTP account
    Let my coder check again then I will continue to give you the answer. Thanks for your patience!
  • Customer

    Posted by: jctretail, Sep 24, 2020 at 09:23 (5 days ago)

    I have given you the main access of backend and why do you need ftp details?
    please check
  • Customer

    Posted by: jctretail, Sep 24, 2020 at 10:58 (5 days ago)

    details in secret info
  • Manager

    Posted by: yame, Sep 25, 2020 at 03:49 (4 days ago)

    I got the answer:
    1. Products do not show: This is the reason: https://prnt.sc/umcocx

    2. The text will be translated in the plugin Toolkit.
    It is in this file: frontend.min.js
    ovic-toolkit/includes/frontend/assets/js/frontend.min.js
  • Customer

    Posted by: jctretail, Sep 26, 2020 at 10:48 (3 days ago)

    Thank you for your response. Can you please tell me the fix for point 1?
  • Customer

    Posted by: jctretail, Sep 26, 2020 at 10:50 (3 days ago)

    x
  • Customer

    Posted by: jctretail, Sep 28, 2020 at 17:29 (23 hours ago)

    Products do not show: This is the reason: https://prnt.sc/umcocx. ( WE SOLVED THIS BUT THEN AGAIN THE PRODUCTS ARE NOT DISPLAYING AND ITS A SHITTY SUPPORT AND RESPONSE TIME FROM YOUR END, OUR BUSINESS IS SUFFERING ON A DAILY BASIS AND CLIENTS BUSINESS TOO)

    VIDEO IS IN SECRET INFORMATION

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