Kutethemes

Customer

Website unresponsive after using animation and slider animation available in theme

Posted by: jctretail Sep 15, 2020 at 12:12 (3 year ago)

Hello team

We have used your theme Biolife - Organic Food WordPress Theme ( RTL Supported ) and used layout to design our website on gooseandberry.in
The theme comes with animation for sliders and products in home page and a product catalog as well on home page. for some reason
the website becomes unresponsive on all browsers for 6-10 seconds and then start working and it loads slow as well, despite all right coding practives. This is not expected from you guys when the animation and slider animation works well in your theme , it should work well in website too. also at times the layout in mobile version gets hindered and the
What We Offer section disappears from the website.

Please check this asap and let us know what is causing this issue and how we can fix this. also let us know if there are any updates available for this theme

Best Regards

Customer

Posted by: yame, Sep 16, 2020 at 09:35 (3 year ago)

Hi @jctretail,

I cannot reach into your admin account: https://prnt.sc/ui6l1y
Please check again, and provide the FTP account also, take the screenshots for your issue then I will check faster for you

Regards,
Yame
Customer

Posted by: jctretail, Sep 16, 2020 at 14:14 (3 year ago)

Everything is in secret information
Customer

Posted by: jctretail, Sep 17, 2020 at 07:41 (3 year ago)

Below is another user in secret information. Please help urgently.
Manager

Posted by: yame, Sep 17, 2020 at 09:09 (3 year ago)

I got your account and my coder is checking for you. I will inform you when he gives me the answer. Thanks for your patience!
Customer

Posted by: jctretail, Sep 18, 2020 at 06:25 (3 year ago)

If you mouse hover on add to card. This message gets displayed which is so wrong.
and we dont even have option to remove it.
please check attached is screenshot

Screenshot-2020-09-18-at-11.53.16-AM-5f6452bfa3711.png
Customer

Posted by: jctretail, Sep 18, 2020 at 18:36 (3 year ago)

now this is again an issue link in secret information
Customer

Posted by: yame, Sep 20, 2020 at 04:25 (3 year ago)

Hi,

I will answer one by one your question:

1. Products do not appear on each tab of the PRoducts on the Homepage:
=> I still see them:
https://prnt.sc/ukdtsv
https://prnt.sc/ukdtwm
https://prnt.sc/ukdu26
So just try to clear the cache then check again

2. Speed up of your site: When I sent this issue to my coder, he said that you must have the knowledge about the code then you could do it. And your site is connecting with Google and Facebook so your site will load quite slow.

3. On the single product page: You see this because your product has multi options to select: https://prnt.sc/uke1h9. You have to select one of these first then you are able to click the Add to cart button

Regards,
Yame
Customer

Posted by: jctretail, Sep 21, 2020 at 06:45 (3 year ago)

1) Okay I guess you didn't understand any of the issue.
-secondly the products get invisible and the links dont work, its working for you now but then try after sometime and you will see its not there. So its the themes fault, not ours. So you need to check this issue time and again at your end and if there is an update, tell us.

2) About site speed, i will check that, however the animation on the slider provided by your theme is causing the website to become unresponsive again and again.What do you mean by its connected to Facebook and Google? Please elaborate this with screenshots.

3) I understand that i have to select items to proceed to card I want to know how do I edit that message which appears, it shouldn't be appearing in wrong english "Plz" that is the fault at your end.
Customer

Posted by: jctretail, Sep 21, 2020 at 12:42 (3 year ago)

I have again recorded my screen and demonstrated the errors. i have cleared the cache and everything
for god sake get your seniors on the team and get this checked
link in secret info
Customer

Posted by: jctretail, Sep 21, 2020 at 13:24 (3 year ago)

Error code: RESULT_CODE_HUNG also keeps coming on website
Manager

Posted by: yame, Sep 23, 2020 at 09:00 (3 year ago)

Yeah, I see the error. I tried in the private browser and the products do not show when clicking. Also, please provide me your FTP account
Let my coder check again then I will continue to give you the answer. Thanks for your patience!
Customer

Posted by: jctretail, Sep 24, 2020 at 09:23 (3 year ago)

I have given you the main access of backend and why do you need ftp details?
please check
Customer

Posted by: jctretail, Sep 24, 2020 at 10:58 (3 year ago)

details in secret info
Manager

Posted by: yame, Sep 25, 2020 at 03:49 (3 year ago)

I got the answer:
1. Products do not show: This is the reason: https://prnt.sc/umcocx

2. The text will be translated in the plugin Toolkit.
It is in this file: frontend.min.js
ovic-toolkit/includes/frontend/assets/js/frontend.min.js
Customer

Posted by: jctretail, Sep 26, 2020 at 10:48 (3 year ago)

Thank you for your response. Can you please tell me the fix for point 1?
Customer

Posted by: jctretail, Sep 28, 2020 at 17:29 (3 year ago)

Products do not show: This is the reason: https://prnt.sc/umcocx. ( WE SOLVED THIS BUT THEN AGAIN THE PRODUCTS ARE NOT DISPLAYING AND ITS A SHITTY SUPPORT AND RESPONSE TIME FROM YOUR END, OUR BUSINESS IS SUFFERING ON A DAILY BASIS AND CLIENTS BUSINESS TOO)

VIDEO IS IN SECRET INFORMATION
Manager

Posted by: yame, Sep 30, 2020 at 02:54 (3 year ago)

Sorry, my coder gave me the answer yesterday but I forgot :( I have a lot of requests
At the moment he checked, he did not see the same problem with yours: https://prnt.sc/uqag1v
He clicked on any tab, then it always showed the products. So just try to clear the cache then check again.

Thank you so much!
Customer

Posted by: jctretail, Oct 1, 2020 at 07:12 (3 year ago)

This issue isnt solved. even after correcting things and clearing cache

the issue still persists please check latest video in secret info
Manager

Posted by: yame, Oct 2, 2020 at 07:27 (3 year ago)

Hi,

This is my video: https://www.loom.com/share/8fee3b9dbcde4790922caf986f1d187b
The first time when I went to your site, I also saw the same trouble. Then, I clear the cache of your site (I had cleared the cache of the browser before): https://prnt.sc/urpo57. Now I get a good result. When you make any change in your site, you should clear the cache so that it will not get the old code/change any more.
Now, pls check again. Make sure that you clear the cache of both browser and your site.
Customer

Posted by: jctretail, Oct 4, 2020 at 19:57 (3 year ago)

This issue is far from resolve and your Biolife theme is real real bad
the issue is happening again and we havep cleared the cache multiple times, again and again and again and tried on 10 different PCs not even on same network and 10 different phones. the error still persists

it displays for a while and goes away. please make changes in your theme or give me a double refund as we will have to make clients website compeltely on a a new theme now
Pathetic support and theme EVER. GUYS DONT BUY THIS
Manager

Posted by: yame, Oct 5, 2020 at 15:04 (3 year ago)

We really see that it is weird when we tested on some different computers and we do not see the same.
https://drive.google.com/file/d/1xAPZ0qZzR2xLdqiLxVUZ8VxcrVE7kUJG/view?usp=sharing
This laptop is the first time reaches into your site, I test with the private browser without the cache. If we do not see the error, how can we fix it? And this is the first time we see this issue. We really want to solve all the bugs of the theme. But every time when I access your site, I don't see the same with yours.
Please make sure that you clear the cache of your site and your browsers then check
Customer

Posted by: jctretail, Oct 5, 2020 at 16:14 (3 year ago)

Thats what the problem is. Right? I cleared the cache again and again for all browsers and checked and faced the same issue. I wont lie about it. Right?
This is intermittent. now you access it again this time without clearing cache and you might see the problem, especially from same PC
customers wont know to clear cache again and again when they are visiting right.
I will share the video again after clearing cache. and show it to you
please observe this behaviour on your theme
-with clearing cache--? opening it next day--> then opening it after a few hours
-open on phone-->open after a few hours on phone and you will see
we cant even begin seo or marketing till this is fixed.
Manager

Posted by: yame, Oct 7, 2020 at 02:33 (3 year ago)

So, I had one day to test with your guideline.

I tested on 2 laptops and my PC + 2 mobiles at the same time.
Firstly, I cleared the cache of all these devices then accessed your website. I did not see this issue. I could open all the tabs with all products shown
Secondly, I accessed your site after about 30mins later, without clearing the cache. It was still there. I will not take the screenshot or video because I thought that you will not want to see it. There is no change.
Thirdly, at the end of the day, I did the same to test again.
And today when I start to open my PC to work, I do it and the products are still showing.

I don't know how to explain it. But if we meet the problem again or that is the bug of the theme, we guarantee that we will deal with it completely. The last time, when I saw this issue without logging in to your admin account, I thought that the problem might come from the cache of your site. Then I accessed your admin account, clear the cache, then logged out => the products shown again

If you still see the problem, pls check again all your third-party plugins. I see you have some plugins that need to be updated to the latest version. And try to deactivate on by one. Maybe it has a conflict issue if the reason is not about the cache.

Regards,

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Website unresponsive after using animation and slider animation available in theme

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