• Customer

    Home page appears twice after installation

    Posted by: ikrestltd Sep 14, 2020 at 17:06 (6 months ago)
    After following the instruction to upload the demo content, I noticed the home page Market 3 appeared twice on the home page. The second appearance was good but the first was cut. I have checked and rechecked if I'm missing something but i can't find what I did wrong. The instruction was simple and I followed it but and the home page shows twice.

  • Customer

    Posted by: ikrestltd, Sep 15, 2020 at 01:20 (6 months ago)

    Fixed!
  • Customer

    Posted by: yame, Sep 15, 2020 at 07:51 (6 months ago)

    Hi @ikrestltd,

    It's so great. So do you need any assistance more?
    Please let me know if you have any problems with the theme. Take the screenshots then we will help you to check

    Best regards,
    Yame
  • Customer

    Posted by: ikrestltd, Sep 15, 2020 at 11:23 (6 months ago)

    Something is breaking the site, After I installed the theme for the 3rd time, everything was working until this morning i can't open a single page or item.
    Also so, I can't seem to change my logo, after uploading my logo, I still get armania as the logo.
  • Customer

    Posted by: ikrestltd, Sep 15, 2020 at 11:19 (6 months ago)

    I am still having issues with the pages. The home page is set properly, but when you click on any of the items, it repeats the home page and everything else is messed up. Please open the ikrest.com, click on any of the items to understand what I mean, from the attached screenshot, you will see that the URL point to a single item but the home page is displayed instead of a single item, this apply to all page on the site. I have attached my login details please, kindly help me check this issue.
  • Manager

    Posted by: yame, Sep 16, 2020 at 08:51 (6 months ago)

    Could you please let me know which single page you cannot open?
    In order to change the logo, you have to disable the Metabox mode, then all settings in Theme Options will be applied for your site
    Please edit your page: https://prnt.sc/ui5q8k > Scroll down and disable this mode: https://prnt.sc/ui5qnc

    Regards,
    Yame
  • Customer

    Posted by: ikrestltd, Sep 16, 2020 at 09:43 (6 months ago)

    Thank you for the prompt response, Please open any page and see. Maybe contact us, about us. or any item on the home page
  • Customer

    Posted by: ikrestltd, Sep 16, 2020 at 10:00 (6 months ago)

    The Logo issue has been resolved per your instruction, Please check the scattered pages issues. When you open contact page, the home page appear on top of the contact page or on a product page
  • Customer

    Posted by: ikrestltd, Sep 16, 2020 at 20:07 (6 months ago)

    Something is definitely wrong with the theme. I just noticed that it keeps changing on its own.

    I edited the footer on it yesterday and today I can't see the footer load up.

    I attached a screenshot of the page error and also told you to look at the URL, if you had looked at the URL you should have noticed that it was a single product URL (https://ikrest.com/product/piece-stainless-steels/) but the page displays the home page before showing the product below it.

    I have attached a new screenshot below which shows the Newsletter widget, if you take a look at the scroll beside, you will notice that I had to scroll down to see the single item while the entire home page is ontop of it.
  • Customer

    Posted by: yame, Sep 17, 2020 at 08:47 (6 months ago)

    Hi,

    We fount out that when we need to create a new page or edit your page with Elementor, it added automatically the content of the homepage on it.
    My coder is checking your site. I will let you know when he gives me the answer

    Thank you!
  • Manager

    Posted by: yame, Sep 17, 2020 at 09:06 (6 months ago)

    DONE. Now you have the inner pages and Footer: https://prnt.sc/uismfm

    Pls check again then let me know
  • Customer

    Posted by: ikrestltd, Sep 17, 2020 at 10:23 (6 months ago)

    Yame, Thank you very much for your support. I really appreciate it. But I still have little error. Please see the screenshot attached.
  • Manager

    Posted by: yame, Sep 18, 2020 at 10:02 (6 months ago)

    DONE: https://prnt.sc/ujfv5v I re-uploaded these icons for you and now it shows

    If you are satisfied with this support, hope that you will spend a little time and go to this website:
    https://themeforest.net/item/armania-elementor-woocommerce-theme/reviews/26743715 and leave your 5 stars and your good comments there. It is really worth to me

    Thank you so much!
    Yame
  • Customer

    Posted by: ikrestltd, Oct 11, 2020 at 07:59 (6 months ago)

    When editing the home page via Elementor, I don't see the banner, but it appears on the home page without element. I have attached images for your reference. I see the banner images when i open ikrest.com on a browser, but when i want to edit them via elementor, it does not show up. Is there any other way i can edit the banner outside elementor?
  • Manager

    Posted by: yame, Oct 12, 2020 at 03:15 (5 months ago)

    I cannot access your URL: https://prnt.sc/uxgahe
    Pls check it again
  • Customer

    Posted by: ikrestltd, Oct 12, 2020 at 11:51 (5 months ago)

    Sorry, the hosting went down and now it is back up
  • Manager

    Posted by: yame, Oct 13, 2020 at 04:01 (5 months ago)

    I see the banners there: https://prnt.sc/uy64yw
    Can you check it again, please?
  • Customer

    Posted by: ikrestltd, Oct 13, 2020 at 17:53 (5 months ago)

    I said when EDITING. when you click on "Edit with Elementor".

    If you open ikrest.com you will see all the banners, but when you click edit with elementor, only the first two will show up and the rest 4 not showing.

    Please see screenshot
  • Manager

    Posted by: yame, Oct 14, 2020 at 08:05 (5 months ago)

    Here you are: https://prnt.sc/uyzgf1
    I still see the banners on your site, on your live site, and when I edit with Elementor. Pls clear the cache of your site then check again
  • Customer

    Posted by: ikrestltd, Oct 14, 2020 at 22:17 (5 months ago)

    I have tried all uninstalling W3 catch and installing it again, I have also cleared all browser cookies using the CCleaner tool. Do you have other methods I should try? Can't you clear the catch from my plugin in my dashboard from your end?

    I think it is the theme, The banner doesn't show up on Opera and Chrome browser at all. on Firefox, it only shows the first two, and those are the only ones I have been able to edit and change.

    Also, I noticed on Opera, only one icon showed up on the left side home Menu. I have attached a screenshot.

    Will re-installing the theme not help? Can't you help try reinstalling to see if it will fix the issue? Will doing so delete my content?

    Please, I need help. We are past due on launching the site to our customers.
  • Customer

    Posted by: ikrestltd, Oct 14, 2020 at 22:18 (5 months ago)

    Can you try it on a different browser from your end? I have tried Microsoft Edge, Chrome, Opera and Firefox
  • Manager

    Posted by: yame, Oct 15, 2020 at 02:01 (5 months ago)

    I tried with different browsers and computers.
    You can see this video. I checked your site and cleared the cache from the beginning:
    https://drive.google.com/file/d/19336tspXGql5vLuiYFpmoZ53griJhJnU/view?usp=sharing

    I still see the banners there :(
  • Customer

    Posted by: ikrestltd, Oct 30, 2020 at 16:59 (5 months ago)

    In the store page, I notice the product are arranged alphabetically, how do i display the item on the store page to show randomly? I do not like the Alphabetically order.

    Example:

    Current display: Abeus shirts, Ado dark shirt, Aleto Green pant, beneto Show, Carcas men, Drus Jean.

    I want it to display Drus Jean, Aleto Green pant, Carcas men, Ado dark shirt,

    In other words, I want it to display randomly.

    you can check the store https://ikrest.com/shop/

    Please help, i don’t like it in this order
  • Manager

    Posted by: yame, Nov 2, 2020 at 08:37 (5 months ago)

    In fact, there is an order setting in Customize: https://prnt.sc/vbnrbq
    There is no Random setting for this.

    Thank you!

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