• Customer

    WPBakery not working

    Posted by: destrukt_studio Sep 10, 2020 at 08:33 (19 days ago)
    Hi

    I just purchased the premium WKBakery plugin for my website as the plugin somehow stopped working when I did a WP update.

    I feel like I'm just wasting money here as it's still not working.

    Can you please help?

    Thanks
    Riccardo

  • Customer

    Posted by: yame, Sep 11, 2020 at 02:26 (18 days ago)

    Hi @destrukt_studio,

    I am on your site and I see that this plugin is still working.
    Also, when you purchase the theme from the Kutethemes team, you don't need to purchase more any license key. The license key will just be applied for one domain and we used for the demo site. If there is any update, we will update for the demo site and you can update later.
    In case you want to update automatically, you can purchase the license key and you will have the automatic update for that plugin.
    So, please let me know how it does not work. Take the screenshots then I will help you to check. Pls provide me the FTP account also

    Regards,
    Yame
  • Customer

    Posted by: destrukt_studio, Sep 11, 2020 at 10:49 (18 days ago)

    Hi Yame

    As you can see from the screenshot when I click on a module the window pops up but nothing is displaying for me to make any changes.

    Thanks
    Riccardo
  • Manager

    Posted by: yame, Sep 14, 2020 at 01:27 (15 days ago)

    I see nothing in your FTP access: https://prnt.sc/ugqsv6 Pls check again
  • Customer

    Posted by: destrukt_studio, Sep 14, 2020 at 10:56 (15 days ago)

    Have you tried logging into the actual Wordpress logins I sent you?
  • Manager

    Posted by: yame, Sep 19, 2020 at 03:57 (10 days ago)

    Your admin account is correct. But when I access your FTP, there is no file/folder to check: https://prnt.sc/ujwiv3
    It seems that you still do not provide the full permission so that we cannot check. Could you take a look again, please?
  • Customer

    Posted by: destrukt_studio, Sep 21, 2020 at 08:33 (8 days ago)

    Hello

    Are you able to log into my Cpanel?

    It's in relation to c2f.ceiling2floor.co.uk FYU.

    Thanks
    Riccardo
  • Manager

    Posted by: yame, Sep 22, 2020 at 01:12 (7 days ago)

    Yes, it works. I will send your accounts to my coder and he will check. I will inform you when I get his answer. Thank you!
  • Manager

    Posted by: yame, Sep 22, 2020 at 10:22 (7 days ago)

    Now it is working well because my coder has updated the theme and the plugin Toolkit for you.
    However, your site still does not work faster, it is quite slow. You should disable these modes: https://prnt.sc/ulpl0t
    Besides, contact your hosting to improve your hosting so that it can work faster

    Pls check your site now and let me know
    Regards,
    Yame
  • Customer

    Posted by: destrukt_studio, Sep 23, 2020 at 12:44 (6 days ago)

    Hi Yame

    Thank you seems to be working now but for some reason the ceiling2floor.co.uk main site is now doing the same thing.

    Can this also be updated please?
  • Manager

    Posted by: yame, Sep 24, 2020 at 08:11 (5 days ago)

    Excuse me, as the rule, we will just support for only one domain per client.
    Hope that you can understand this. Thank you!
  • Customer

    Posted by: destrukt_studio, Sep 25, 2020 at 10:42 (4 days ago)

    But this is the same domain (you were dealing with an error with the sub-domain). Something has now happened to the main domain. Happy to take my money when I renew for 6 months support!!

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