Kutethemes

Customer

Posted by: yame, Sep 9, 2020 at 09:02 (4 year ago)

Hi @ajmsoftwares,

It seems that you still do not provide us the full permission on your Dashboard site: https://prnt.sc/ue5k3g
Some parts we don't see. Please provide the full permission, take the screenshots for your issues then we will help you to check one by one

Thank you!
Regards,
Yame
Customer

Posted by: ajmsoftwares, Sep 9, 2020 at 09:08 (4 year ago)

Hi there,

Now, Please check.
Manager

Posted by: yame, Sep 10, 2020 at 03:16 (4 year ago)

I will send your issue to my coder. Pls provide me your FTP account also. My coder will check code if needed
Manager

Posted by: yame, Sep 10, 2020 at 03:37 (4 year ago)

Also, my coder has checked your site and he has found out that you customized directly to the Main theme. And you are using the lower version of the theme (the latest version now is 1.1.3). We will not support the customized site (because it will not get the latest features we have). Please move all your customization to the Child theme and update the theme. Then if you still have the problems, we will help you to check. Thank you!

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