HomeSupport systemWordPressArmaniaImport or change Demo
  • Customer

    Import or change Demo

    Posted by: lobpin100 Sep 7, 2020 at 22:53 (4 year ago)
    Hi, the current theme was damaged, I tried to import a new one but it was duplicated, I tried a plugin to reset the database and wordpress but it did not work, what should I do to re-import a theme and that the information is not duplicated and what should I do to solve the current issue thanks?
    Error-armania-5f56b9f9711a7.jpg
  • Customer

    Posted by: yame, Sep 8, 2020 at 01:05 (4 year ago)

    Hi @lobpin100,

    Perhaps you imported twice so the content was duplicated.
    I would like to help you to re-install the theme with the homepage you want. If you have anything that needs to backup, please do this then let me know. I will reset your entire site and re-import from scratch

    Regards,
    Yame
  • Customer

    Posted by: lobpin100, Sep 9, 2020 at 12:40 (4 year ago)

    Please reinstall the site, everything can be deleted, but I would like to know for the next time what the exact procedure should be so that the web is not duplicated, thank you.
  • Manager

    Posted by: yame, Sep 10, 2020 at 07:38 (4 year ago)

    Let my coder check then I will inform you
  • Manager

    Posted by: yame, Sep 11, 2020 at 01:17 (4 year ago)

    When resetting your site to the default, then it will automatically get the twenty theme to be the default.
    However, this theme does not work on your site. We do not have permission to upload (in FTP account). So please download the new default theme here: https://wordpress.org/themes/twentytwenty/ and upload it again for your site then let me know. Please make sure that we can reach into everywhere of your site and FTP account. If you block something, it will be difficult to support

    Thank you!
  • Customer

    Posted by: lobpin100, Sep 14, 2020 at 16:46 (4 year ago)

    Hi the user and the FTP connection password was changed, I tested the connection and it worked for me, keep in mind that the connection is SFTP which must select that connection mode, I appreciate your help with theme, it was already copied in the https folder : //wordpress.org/themes/twentytwenty/ the Armania.zip file and the Armania folder which are the unzipped files, if for some reason you cannot enter, could you explain the procedure to solve it? Thank you.
  • Manager

    Posted by: yame, Sep 15, 2020 at 03:39 (4 year ago)

    yes, I mean your FTP is correct because I still could reach into this. However, I could not upload the new default theme (the twenty-twenty theme) via FTP for you (You may block the uploading permission. The twenty-twenty theme on your site was not working so you should replace it by another one.
    If you already replaced it, then we would help you to check again. Pls provide me again your admin account: https://prnt.sc/uhe0bh
  • Customer

    Posted by: lobpin100, Sep 15, 2020 at 22:30 (4 year ago)

    My apologies, I create the new ser again, please try again.
  • Manager

    Posted by: yame, Sep 16, 2020 at 01:09 (4 year ago)

    Thank you!. Now I am on your site. I don't see the duplicated things. So could you please take the screenshots?
  • Customer

    Posted by: lobpin100, Sep 17, 2020 at 14:07 (4 year ago)

    Hi the problem was no longer repeated texts, it was that it was incorrectly installed because the slider did not work, try to solve it again by deleting, resetting and installed and it has not been possible, please your collaboration to reinstall wordpress with the Demo Market 03 theme , or tell me how to do it.

    Additionally copy the theme.zip in the folder theme / twentytwenty / thanks.
  • Manager

    Posted by: yame, Sep 18, 2020 at 08:03 (4 year ago)

    Your admin account is not correct: https://prnt.sc/ujddhu
    So do you want us to re-install the theme for you? If that, please backup all your own data, content, then I will try to import the demo content for you
  • Customer

    Posted by: lobpin100, Sep 18, 2020 at 13:22 (4 year ago)

    Yes please help me because I have done it several times according to the procedure and it is wrong, you can delete everything, thank you for your help to continue with my project. A new administrator user was created.

    Thanks
  • Manager

    Posted by: yame, Sep 20, 2020 at 03:45 (4 year ago)

    I already sent your accounts to my coder. He will check and help you
    Thanks for your patience!
  • Manager

    Posted by: yame, Sep 21, 2020 at 01:37 (4 year ago)

    DONE. Pls check your site again then let me know the result
    If you are satisfied with this support, hope that you will spend a little time and go to this website:
    https://themeforest.net/item/armania-elementor-woocommerce-theme/reviews/26743715 and leave your 5 stars and your good comments there. It is really worth to me

    Thank you so much!
    Yame
  • Customer

    Posted by: lobpin100, Sep 23, 2020 at 03:01 (4 year ago)

    Thank you very much, of course, if I am super happy with your help, I have one last question, to include a short description of the product, how can I do it?,

    Example Product: SKU: AP1234 Light Plug-in Pendant
    https://tutiendacol.com/product/light-plug-in-pendant
    https://tutiendacol.com/wp-admin/post.php?post=75&action=edit

    Please see picture1, picture2
    I have reviewed and I have not found the option, I add an image, thanks for your help.
    Picture2-5f6aba845806f.jpg
    Picture1-5f6aba8458505.jpg
  • Manager

    Posted by: yame, Sep 23, 2020 at 03:38 (4 year ago)

    Here you are https://prnt.sc/um70o1. These are the information you need.
    Now I am waiting for your rating ^^

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