Kutethemes

Customer

Posted by: yame, Sep 4, 2020 at 10:31 (3 year ago)

Hi @meytel,

Please provide me your back office + FTP account. Take the screenshot of the location you see the error then my coder will check for you
Awaiting your reply

Regards,
Yame
Customer

Posted by: meytel, Sep 7, 2020 at 07:13 (3 year ago)

hello attached is the info

error-5f55dd9382795.jpg
Manager

Posted by: yame, Sep 8, 2020 at 02:32 (3 year ago)

Okay my coder will check for you and I will inform you when I get his answer.
Thanks for your patience!
Manager

Posted by: yame, Sep 8, 2020 at 03:15 (3 year ago)

DONE. Pls check your site again then let me know
Customer

Posted by: meytel, Sep 8, 2020 at 08:08 (3 year ago)

hello
it is fixed. Can you tell us what you did so we can do the same thing on the production platform?

thank you
Customer

Posted by: meytel, Sep 9, 2020 at 06:27 (3 year ago)

Hello
We really need to know what you fixed so we can do the same thing on the production platform
Thank you.
Manager

Posted by: yame, Sep 9, 2020 at 08:13 (3 year ago)

My coder just re-exacted the theme > zip it again > then use the new one to install. You can follow this video to understand: https://www.youtube.com/watch?v=-mfx0d7fvU0

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