Kutethemes

Customer

Posted by: yame, Aug 20, 2020 at 11:46 (3 year ago)

Hi @cjfernandes,

Please provide me your FTP account also. Then I will send your issue to my coder. He will help you to check

Regards,
Yame
Customer

Posted by: cjfernandes, Aug 20, 2020 at 12:27 (3 year ago)

Please provide your static IP of the system through which you are going to resolve the issue. I have shared the FTP details, remember it will not going to connect until you shared your static IP.
Manager

Posted by: yame, Aug 21, 2020 at 08:44 (3 year ago)

This is the IP for today: 27.76.163.68
Pls add this. If your hosting blocks my country (Vietnam), please remove from the backlist then I will check again. Thanks!
Customer

Posted by: cjfernandes, Aug 21, 2020 at 10:40 (3 year ago)

I have added your IP. We are not blocking any country and server is in our office. You need to login faster and fix the issue asap.

You have any Skype id or online chat support so that process gets faster ?
Manager

Posted by: yame, Aug 24, 2020 at 10:24 (3 year ago)

I think we should contact via Skype. Please add mine: vetyame then let me know who you are. Thank you!

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