HomeSupport systemWordPressOcolus WPML plugin language switcher is not working ...
  • Customer

    WPML plugin language switcher is not working on responsive due to theme issue

    Posted by: idanfactor Aug 18, 2020 at 05:46 (4 year ago)
    Hi Support,

    I have a Website https://judaicadev.wpengine.com/ and it is a multilingual website with WPML plugin using. I have installed WPML plugin in this site and working fine but the language switcher is not working on responsive. I have added a language switcher on Primary Menu on Header. It is showing fine on Desktop but not showing on responsive. Please check and why this issue is occurring?
    I have already discussed with WPML plugin support He said it is working fine on another theme. It is a theme issue.
    Please tell me how to enable the submenu feature for custom menus?
    Please check this and reply its urgent.
  • Customer

    Posted by: yame, Aug 18, 2020 at 09:17 (4 year ago)

    Hi @idanfactor,

    I see that your account is not the admin account of your site. I can't access it: https://prnt.sc/u1hss4
    Pls provide me your admin + FTP account. And take the screenshot for your issue then I will check faster

    Thank you!
    Regards,
    Yame
  • Customer

    Posted by: idanfactor, Aug 18, 2020 at 13:29 (4 year ago)

    Hi Support,

    Thanks! for your reply. I share you details and screenshot. Please check the attached screenshots.
    Please reply fast.
    image_2020_08_18T13_20_28_285Z-5f3bd7aeae74a.png
    image_2020_08_18T13_21_44_845Z-5f3bd7aeb11df.png
  • Customer

    Posted by: idanfactor, Aug 19, 2020 at 06:17 (4 year ago)

    Hi Support,

    Can you please check fast and reply. It's very urgent.


  • Manager

    Posted by: yame, Aug 19, 2020 at 11:24 (4 year ago)

    I already sent your question to my coder and I am also waiting for his answer. We are trying to check and reply fast soonest as possible. Thank you for your patience!
  • Customer

    Posted by: idanfactor, Aug 19, 2020 at 11:27 (4 year ago)

    Ok Please ask him to check fast because it's very urgent
  • Manager

    Posted by: yame, Aug 19, 2020 at 11:40 (4 year ago)

    He is checking also
  • Customer

    Posted by: idanfactor, Aug 19, 2020 at 14:18 (4 year ago)

    Any Update Please?
  • Customer

    Posted by: idanfactor, Aug 20, 2020 at 06:59 (4 year ago)

    Have you checked?
    Please give me an update.
  • Manager

    Posted by: yame, Aug 20, 2020 at 07:08 (4 year ago)

    It's done for you.
    You can add in the Custom link: https://prnt.sc/u2nsc2
    Now please check your site again then let me know

    Regards,
    Yame
  • Customer

    Posted by: idanfactor, Aug 20, 2020 at 11:30 (4 year ago)

    Hi Support,

    I have checked what you have done. You did the wrong thing. You have added custom links on the primary menu but there was no need to add custom links on primary many because language switcher already added on the primary menu by the plugin. I have reverted your changes. Now please do not do anything here. We will manage it on our end.

    Thanks!
  • Manager

    Posted by: yame, Aug 21, 2020 at 11:22 (4 year ago)

    Okay, I see. So if you have another requirement, please let me know and we will check again for you

    Thank you!

INSTALLATION SERVICE

Theme Installation: $49. Pay now

CUSTOMIZED SERVICES

Use our expert service to turn your ideas into reality. Please send an email to kutethemes@gmail.com to provide the more detailed information. Thanks!

WORKING TIME

Our support service works from Monday to Friday.
Mean time (GMT +7):
+ 7:30 - 11:30 AM
+ 1:30 - 5:30 PM
We will try to answer all the questions within 24 hours and solve them as quickly as possible

FORUM CATEGORIES