HomeSupport systemWordPressOcolusCan't edit pages
  • Customer

    Can't edit pages

    Posted by: shingigerald Aug 13, 2020 at 09:04 (3 year ago)
    Hi i'm having issues with editing all my pages. When i want to add or edit element it's just blank and never loads.
    Capture-5f35021c8e047.PNG
  • Customer

    Posted by: yame, Aug 14, 2020 at 03:56 (3 year ago)

    Hi,

    I cannot access your cPanel account: https://prnt.sc/tzbx4w
    Please provide me again then my coder will help you to check

    Awaiting your reply
    Regards,
    Yame
  • Customer

    Posted by: shingigerald, Aug 14, 2020 at 06:21 (3 year ago)

    Hi I have sent you the details
  • Manager

    Posted by: yame, Aug 14, 2020 at 09:22 (3 year ago)

    I got it. My coder will check for you. I will inform you later when I get his answer.
    Thanks for your patience!
  • Manager

    Posted by: yame, Aug 14, 2020 at 10:00 (3 year ago)

    DONE.
    My coder has edited for you this element: https://prnt.sc/tzhczn. The content of the homepage is too heavy, and if this element is too small, you will not edit your page.

    Now, pls check your site again then let me know

    If you are satisfied with this support, hope that you will spend a little time and go to this website:
    https://themeforest.net/item/ocolus-multipurposes-woocommerce-theme/reviews/22962624 and leave your 5 stars and your good comments there. It is really worth to me

    Thank you so much!
    Yame
  • Customer

    Posted by: shingigerald, Aug 15, 2020 at 13:43 (3 year ago)

    Hi it's still not working on my end. The other elements i am able to edit. But the following just remain blank Oculus: Products, Oculus: Blog, Oculus: Category. They don't load at at all. The other oculus ones do work except the 3 i mentioned. They were working perfectly before. They just suddenly stopped. Even when i try to create an entirely new page from scratch they dont work
    Capture-5f37e67c352ee.PNG
  • Customer

    Posted by: shingigerald, Aug 17, 2020 at 10:03 (3 year ago)

    Hi it's still not working on my end. The other elements i am able to edit. But the following just remain blank Oculus: Products, Oculus: Blog, Oculus: Category. They don't load at at all. The other oculus ones do work except the 3 i mentioned. They were working perfectly before. They just suddenly stopped. Even when i try to create an entirely new page from scratch they dont work
    Capture-5f37e67c352ee-5f3a55f3ea167.png
  • Manager

    Posted by: yame, Aug 18, 2020 at 08:54 (3 year ago)

    https://prnt.sc/u1hcxf Here I still open the shortcode to edit. Please check it again
  • Customer

    Posted by: shingigerald, Aug 18, 2020 at 09:34 (3 year ago)

    Hi those blocks are not the issue...... The issues are on -------- Oculus: Products, Oculus: Blog, Oculus: Category......please try those blocks you will see that they do not work....those are the only ones i am having issues with.
    Capture-5f3ba0bb4d19c.PNG
  • Manager

    Posted by: yame, Aug 19, 2020 at 07:37 (3 year ago)

    Yeah, I see. My coder will check again for you
  • Customer

    Posted by: shingigerald, Aug 19, 2020 at 08:25 (3 year ago)

    thank you!
  • Customer

    Posted by: shingigerald, Aug 19, 2020 at 07:16 (3 year ago)

    Hi those blocks are not the issue...... The issues are on -------- Oculus: Products, Oculus: Blog, Oculus: Category......please try those blocks you will see that they do not work....those are the only ones i am having issues with.
  • Manager

    Posted by: yame, Aug 19, 2020 at 08:28 (3 year ago)

    It is because of the WP version 5.5. We will update later.
    My coder installed this plugin for you to solve the problem: https://prnt.sc/u239d1
    Now pls check your site again and let me know the result
  • Customer

    Posted by: shingigerald, Aug 19, 2020 at 09:01 (3 year ago)

    PERFECT!!! It's working now. Thank you so much!

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