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  • Customer

    Composite products

    Posted by: imanguxara Aug 7, 2020 at 16:26 (3 year ago)
    Hello. We have a serious problem. We are using the plugin composite products from wpclever. We have used it in different sites but now the plugin is not working. If i am on the product page of a composite product and i push "add to the cart" then nothing is added to the cart
    You can test this in https://staging.marimorena.es/tienda/carta/pizzas/pizza-toscana/ with password "Marimorena_21"
    If i deactivate ovic toolkit then all works perfect.

    Please, could you help us with this. its very, very important for us
  • Customer

    Posted by: yame, Aug 10, 2020 at 02:17 (3 year ago)

    Hi,

    I would like to share you the video I tested your single product page: https://drive.google.com/file/d/1CalO3uJbGkoDrmiGN0GWozZBeMZIhzud/view?usp=sharing

    I still could add to cart the products. So could you please take the video so that I can see the problem? Then I will check again for you
    Regards,
    Yame
  • Customer

    Posted by: imanguxara, Aug 10, 2020 at 07:14 (3 year ago)

    It works because AJAX is deactivated for single products, as you can see in the file attached. If I activate AJAX then it doesn't work. Please, try it.
    Captura-de-pantalla-2020-08-10-a-las-9.12.46-5f30f3cd5ab09.png
  • Manager

    Posted by: yame, Aug 12, 2020 at 14:52 (3 year ago)

    Ahh okay I see.
    I will send this to my coder and he will check for you. Thanks for your patience!
  • Manager

    Posted by: yame, Aug 12, 2020 at 15:03 (3 year ago)

    I can't access your FTP account: https://prnt.sc/tyg1gg Pls check again
  • Customer

    Posted by: imanguxara, Aug 17, 2020 at 07:30 (3 year ago)

    I don't know why. Please, try with password: ?5b21Lug

  • Manager

    Posted by: yame, Aug 18, 2020 at 03:01 (3 year ago)

    Still there: https://prnt.sc/u1c8jf
    Pls check it again. Or you can provide me your cPanel account
  • Customer

    Posted by: imanguxara, Aug 18, 2020 at 11:21 (3 year ago)

    I send you password again
  • Manager

    Posted by: yame, Aug 19, 2020 at 10:43 (3 year ago)

    Still there: https://prnt.sc/u25kkn

    But I will still send this issue to my coder. Please check again your FTP account then let me know when it works
  • Customer

    Posted by: imanguxara, Aug 24, 2020 at 16:06 (3 year ago)

    It works with different ftp clients but not with FileZilla
    If you change the FileZilla options in the way shown in the file attached then it works
    Captura-de-pantalla-2020-08-24-a-las-18.05.32-5f43e59a677a5.png
  • Manager

    Posted by: yame, Aug 25, 2020 at 09:51 (3 year ago)

    Okay it works. Let my coder check then I will inform you the answer later. Thank you!
  • Manager

    Posted by: yame, Aug 26, 2020 at 02:51 (3 year ago)

    I got the answer:

    Your products are not the default variation products that were built in Woo.
    And, you may use any plugin that intervents to add to cart process. That plugin may not conflict with the Ajax of Add to cart of the theme.
    So, pls check again your site and your configuration

    Regards,
    Yame
  • Customer

    Posted by: imanguxara, Aug 26, 2020 at 17:23 (3 year ago)

    Its no easy to know where the problem is. I am using a plugin for composite products. This plugin works fine with different themes even using Ajax but its not working with healthyfood theme and Ajax.
  • Manager

    Posted by: yame, Aug 27, 2020 at 11:01 (3 year ago)

    When you build the variation product, you have to use the attributes of that product then config: https://prnt.sc/u6s9dz And in the demo, we do not have the option Composite product to build a product.
    I build a new variation product on your site, for example, https://prnt.sc/u6shp3
    https://staging.marimorena.es/tienda/por-defecto/test-product/

    So we will just support for this kind of product. Please check again

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