HomeSupport systemWordPressBoutiquetemplate error
  • Customer

    template error

    Posted by: beinksyoga Aug 1, 2020 at 12:28 (3 year ago)
    Hello,

    I have installed the theme "Kute Boutique" on a fresh new install of Wordpress with the default plugins required by the Theme.

    After clicking on new article, template, "Default Template" Tab, and on any of template in the Tab, I have the following error message raised by WPBackery (See screenshot attached).

    Please could you advise how I could resolve this issue?
    (To note, I am using this feature on another website based on another plugin without any issue0

    Thanks and regards
    yoala_errorTemplate-5f255ffde5471.png
  • Customer

    Posted by: yame, Aug 3, 2020 at 02:05 (3 year ago)

    Hi @beinksyoga,

    Could you please provide your admin + FTP access? I would like to check the problem on your site then will give you the correct answer

    Looking forward to getting back your reply

    Regards,
    Yame
  • Customer

    Posted by: beinksyoga, Aug 3, 2020 at 13:08 (3 year ago)

    provided as requested. thank you.
  • Manager

    Posted by: yame, Aug 4, 2020 at 02:45 (3 year ago)

    I am on your site here: https://prnt.sc/ttk1ml and I do not see the error as you saw.
    Do you want to help to install this theme?

    If you need any help, please let me know. Thank you!
  • Customer

    Posted by: beinksyoga, Aug 9, 2020 at 10:36 (3 year ago)

    hello, https://prnt.sc/ttk1ml is not our site... we have indicated that our website is https://yoala.com.au. Kindly check again. Thank you
  • Manager

    Posted by: yame, Aug 11, 2020 at 01:51 (3 year ago)

    You said: "we have indicated that our website is https://yoala.com.au" Yes. I am checking the screenshot and the domain is the same: https://prnt.sc/ttk1ml. What is the difference?
  • Customer

    Posted by: beinksyoga, Aug 22, 2020 at 12:24 (3 year ago)

    Hi,

    When create a new Page,
    Click on top template icon, default Template.
    - It is possible to click on the arrow to Previous template
    - When click to on the cross to add template the error is shown (as per screenshot). Same issue on Chrome and Firefox.

    thank you
    yoala-5f410e71de4b3.PNG
  • Manager

    Posted by: yame, Aug 24, 2020 at 10:46 (3 year ago)

    I don't see any errors as in your attachment: https://prnt.sc/u4w72p
    Could you please check it again?

INSTALLATION SERVICE

Theme Installation: $49. Pay now

CUSTOMIZED SERVICES

Use our expert service to turn your ideas into reality. Please send an email to kutethemes@gmail.com to provide the more detailed information. Thanks!

WORKING TIME

Our support service works from Monday to Friday.
Mean time (GMT +7):
+ 7:30 - 11:30 AM
+ 1:30 - 5:30 PM
We will try to answer all the questions within 24 hours and solve them as quickly as possible

FORUM CATEGORIES