• Customer

    template error

    Posted by: beinksyoga Aug 1, 2020 at 12:28 (13 days ago)

    I have installed the theme "Kute Boutique" on a fresh new install of Wordpress with the default plugins required by the Theme.

    After clicking on new article, template, "Default Template" Tab, and on any of template in the Tab, I have the following error message raised by WPBackery (See screenshot attached).

    Please could you advise how I could resolve this issue?
    (To note, I am using this feature on another website based on another plugin without any issue0

    Thanks and regards

  • Customer

    Posted by: yame, Aug 3, 2020 at 02:05 (12 days ago)

    Hi @beinksyoga,

    Could you please provide your admin + FTP access? I would like to check the problem on your site then will give you the correct answer

    Looking forward to getting back your reply

  • Customer

    Posted by: beinksyoga, Aug 3, 2020 at 13:08 (11 days ago)

    provided as requested. thank you.
  • Manager

    Posted by: yame, Aug 4, 2020 at 02:45 (11 days ago)

    I am on your site here: https://prnt.sc/ttk1ml and I do not see the error as you saw.
    Do you want to help to install this theme?

    If you need any help, please let me know. Thank you!
  • Customer

    Posted by: beinksyoga, Aug 9, 2020 at 10:36 (5 days ago)

    hello, https://prnt.sc/ttk1ml is not our site... we have indicated that our website is https://yoala.com.au. Kindly check again. Thank you
  • Manager

    Posted by: yame, Aug 11, 2020 at 01:51 (4 days ago)

    You said: "we have indicated that our website is https://yoala.com.au" Yes. I am checking the screenshot and the domain is the same: https://prnt.sc/ttk1ml. What is the difference?


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