• Customer

    template error

    Posted by: beinksyoga Aug 1, 2020 at 12:28 (5 months ago)
    Hello,

    I have installed the theme "Kute Boutique" on a fresh new install of Wordpress with the default plugins required by the Theme.

    After clicking on new article, template, "Default Template" Tab, and on any of template in the Tab, I have the following error message raised by WPBackery (See screenshot attached).

    Please could you advise how I could resolve this issue?
    (To note, I am using this feature on another website based on another plugin without any issue0

    Thanks and regards

  • Customer

    Posted by: yame, Aug 3, 2020 at 02:05 (5 months ago)

    Hi @beinksyoga,

    Could you please provide your admin + FTP access? I would like to check the problem on your site then will give you the correct answer

    Looking forward to getting back your reply

    Regards,
    Yame
  • Customer

    Posted by: beinksyoga, Aug 3, 2020 at 13:08 (5 months ago)

    provided as requested. thank you.
  • Manager

    Posted by: yame, Aug 4, 2020 at 02:45 (5 months ago)

    I am on your site here: https://prnt.sc/ttk1ml and I do not see the error as you saw.
    Do you want to help to install this theme?

    If you need any help, please let me know. Thank you!
  • Customer

    Posted by: beinksyoga, Aug 9, 2020 at 10:36 (5 months ago)

    hello, https://prnt.sc/ttk1ml is not our site... we have indicated that our website is https://yoala.com.au. Kindly check again. Thank you
  • Manager

    Posted by: yame, Aug 11, 2020 at 01:51 (5 months ago)

    You said: "we have indicated that our website is https://yoala.com.au" Yes. I am checking the screenshot and the domain is the same: https://prnt.sc/ttk1ml. What is the difference?
  • Customer

    Posted by: beinksyoga, Aug 22, 2020 at 12:24 (4 months ago)

    Hi,

    When create a new Page,
    Click on top template icon, default Template.
    - It is possible to click on the arrow to Previous template
    - When click to on the cross to add template the error is shown (as per screenshot). Same issue on Chrome and Firefox.

    thank you
  • Manager

    Posted by: yame, Aug 24, 2020 at 10:46 (4 months ago)

    I don't see any errors as in your attachment: https://prnt.sc/u4w72p
    Could you please check it again?

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