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  • Customer

    Shop / Category Page is Crashed on Live Site

    Posted by: vitalityfoods Jul 30, 2020 at 14:02 (3 year ago)
    The shop page and Category page are not showing any images, and the page seems to be crashed.
    Need help to fix this, I have also emailed 6-7 days back to tf.kutethemes@gmail.com

    Link: https://thevitalityfoods.com/stage/product-category/food-products/ or https://thevitalityfoods.com/stage/shop
  • Customer

    Posted by: vitalityfoods, Jul 30, 2020 at 14:09 (3 year ago)

    Awaiting reply..
  • Customer

    Posted by: yame, Jul 31, 2020 at 02:34 (3 year ago)

    Hi

    Sorry. I found your email in the Spam section: https://prnt.sc/trirdy
    Okay, don't worry, I will check your issue here.
    Here are what I see in your 2 links:
    https://prnt.sc/trirw1
    https://prnt.sc/trirys

    All your images are displaying well. So could you please take the screenshots for the location that you see the problem? Then I will check again for you
    Regards,
    Yame
  • Customer

    Posted by: vitalityfoods, Aug 6, 2020 at 16:14 (3 year ago)

    Yes Sure.
    Shop Page: ibb.co/wYxgwwR Please check its loading pretty well as per theme
    - Check Pagination (2nd page)
    - Click on the same, check the error https://ibb.co/m55f9yr
    - In console no error is displayed.

    Please help to fix. Regards
  • Manager

    Posted by: yame, Aug 7, 2020 at 02:40 (3 year ago)

    Please provide me your admin account also. I would like to reach your site then I will check. Thank you!
  • Customer

    Posted by: vitalityfoods, Aug 7, 2020 at 06:15 (3 year ago)

    .
  • Manager

    Posted by: yame, Aug 7, 2020 at 07:49 (3 year ago)

    Thanks. But please don't publish your account here. It is not safe for your site
    My coder will check and I will inform you the result later
  • Customer

    Posted by: vitalityfoods, Aug 7, 2020 at 10:47 (3 year ago)

    Awaiting response.
  • Manager

    Posted by: yame, Aug 9, 2020 at 06:51 (3 year ago)

    My coder said that he would like to know if you had customized something or not. He did not see the .js of the theme.
    So please check again if you removed all .js of the theme.

    Waiting for your reply.
  • Customer

    Posted by: vitalityfoods, Aug 10, 2020 at 08:49 (3 year ago)

    no, we didn't customized anything
    Please help me fix this
  • Manager

    Posted by: yame, Aug 11, 2020 at 03:18 (3 year ago)

    I informed to my coder already. Let him check again and I will inform you later. Thanks for your patience!
  • Manager

    Posted by: yame, Aug 13, 2020 at 02:11 (3 year ago)

    Hi,

    Maybe the problem is about the cache. Now I see all the products are shown on page 2: https://prnt.sc/type71
    Please clear cache your site and check again. Thanks!

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