• Customer

    Shop / Category Page is Crashed on Live Site

    Posted by: vitalityfoods Jul 30, 2020 at 14:02 (a month ago)
    The shop page and Category page are not showing any images, and the page seems to be crashed.
    Need help to fix this, I have also emailed 6-7 days back to tf.kutethemes@gmail.com

    Link: https://thevitalityfoods.com/stage/product-category/food-products/ or https://thevitalityfoods.com/stage/shop

  • Customer

    Posted by: vitalityfoods, Jul 30, 2020 at 14:09 (a month ago)

    Awaiting reply..
  • Customer

    Posted by: yame, Jul 31, 2020 at 02:34 (a month ago)

    Hi

    Sorry. I found your email in the Spam section: https://prnt.sc/trirdy
    Okay, don't worry, I will check your issue here.
    Here are what I see in your 2 links:
    https://prnt.sc/trirw1
    https://prnt.sc/trirys

    All your images are displaying well. So could you please take the screenshots for the location that you see the problem? Then I will check again for you
    Regards,
    Yame
  • Customer

    Posted by: vitalityfoods, Aug 6, 2020 at 16:14 (a month ago)

    Yes Sure.
    Shop Page: ibb.co/wYxgwwR Please check its loading pretty well as per theme
    - Check Pagination (2nd page)
    - Click on the same, check the error https://ibb.co/m55f9yr
    - In console no error is displayed.

    Please help to fix. Regards
  • Manager

    Posted by: yame, Aug 7, 2020 at 02:40 (a month ago)

    Please provide me your admin account also. I would like to reach your site then I will check. Thank you!
  • Customer

    Posted by: vitalityfoods, Aug 7, 2020 at 06:15 (a month ago)

    .
  • Manager

    Posted by: yame, Aug 7, 2020 at 07:49 (a month ago)

    Thanks. But please don't publish your account here. It is not safe for your site
    My coder will check and I will inform you the result later
  • Customer

    Posted by: vitalityfoods, Aug 7, 2020 at 10:47 (a month ago)

    Awaiting response.
  • Manager

    Posted by: yame, Aug 9, 2020 at 06:51 (a month ago)

    My coder said that he would like to know if you had customized something or not. He did not see the .js of the theme.
    So please check again if you removed all .js of the theme.

    Waiting for your reply.
  • Customer

    Posted by: vitalityfoods, Aug 10, 2020 at 08:49 (a month ago)

    no, we didn't customized anything
    Please help me fix this
  • Manager

    Posted by: yame, Aug 11, 2020 at 03:18 (a month ago)

    I informed to my coder already. Let him check again and I will inform you later. Thanks for your patience!
  • Manager

    Posted by: yame, Aug 13, 2020 at 02:11 (a month ago)

    Hi,

    Maybe the problem is about the cache. Now I see all the products are shown on page 2: https://prnt.sc/type71
    Please clear cache your site and check again. Thanks!

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