HomeSupport systemWordPressBiolife The menu icon does not work on ...
  • Customer

    The menu icon does not work on phones

    Posted by: maticsvazic Jul 29, 2020 at 09:03 (3 year ago)
    We have one big problem and would ask for help.
    Our customers have informed us that the menu icon on phones does not work. So we thought that with the Assed Clenup plug-in maybe some JS or CSS, we turned it off. We turned off the plugin and there was nothing better. We tested on different phones from iphone 5 to 10, android (sony, huawei, ... etc). Always the same problem, the iphone never detects the menu icon (top and bottom menu). All other icons (search, account, etc.) work normally. (picture in attachment)
    menu-icon-5f213b73b47f0.jpg
  • Customer

    Posted by: yame, Jul 30, 2020 at 02:56 (3 year ago)

    Hi @maticsvazic,

    I got your issue. I will send your account to my coder and he will check for you

    Thanks for your patience!
    Regards,
    Yame
  • Customer

    Posted by: yame, Jul 31, 2020 at 03:39 (3 year ago)

    I got the answer:

    It is because of this plugin: https://prnt.sc/tr20q4.
    In its configuration, you should put the jQuery is Exclude: https://prnt.sc/tr2315
    Then test again this issue and let me know if it works.
  • Customer

    Posted by: maticsvazic, Jul 31, 2020 at 08:15 (3 year ago)

    Hi,
    As I wrote above, the plug-in Assed Clenup, we deactivated and tested and the result was the same, and it doesn't open, Assed Clenup it is currently turned off and we did tests on 8 different phones and still the same, in the picture in the attachment you can see that it paints the menu icon - yellow, but it does not open.
    03-5f23d3117507f.png
  • Customer

    Posted by: maticsvazic, Jul 31, 2020 at 08:42 (3 year ago)

    Hi,
    We tested all the time :) and found that the plugin Assed Clenup is not to blame for not opening the menu. Even if you go to the store (https://dobrote-posavja.si/trgovina/) and trying to open the menu it will not, so the plugin is not to blame for this because it only works on the introductory page. It has to be something else? :/
  • Customer

    Posted by: maticsvazic, Jul 31, 2020 at 09:26 (3 year ago)

    Maybe we found a solution, we're still testing!
  • Manager

    Posted by: yame, Aug 1, 2020 at 02:27 (3 year ago)

    Okay. Just let me know if you have any news
  • Customer

    Posted by: maticsvazic, Aug 14, 2020 at 10:16 (3 year ago)

    We solved the problem! Thanks!!!
  • Manager

    Posted by: yame, Aug 15, 2020 at 18:33 (3 year ago)

    So great. So I will close this ticket if you don't have any problem.
    Pls submit a new one when you need help.

    Regards,
    Yame

INSTALLATION SERVICE

Theme Installation: $49. Pay now

CUSTOMIZED SERVICES

Use our expert service to turn your ideas into reality. Please send an email to kutethemes@gmail.com to provide the more detailed information. Thanks!

WORKING TIME

Our support service works from Monday to Friday.
Mean time (GMT +7):
+ 7:30 - 11:30 AM
+ 1:30 - 5:30 PM
We will try to answer all the questions within 24 hours and solve them as quickly as possible

FORUM CATEGORIES