• Customer

    Wordpress Theme

    Posted by: Onex123 Jul 27, 2020 at 13:38 (8 months ago)
    Hi, I'm Emmanuel from the Onex Soluções team, we bought the wrong theme (HTML), could we change the one we bought for the Wordpress theme, and pay the difference, is it possible?

  • Customer

    Posted by: yame, Jul 28, 2020 at 10:39 (8 months ago)

    Hi @Onex123,

    You can submit a refund request then the Admin will check and reply you

    Regards,
    Yame
  • Customer

    Posted by: Onex123, Jul 29, 2020 at 17:58 (8 months ago)

    Thanks for the feedback. Where do I send the request? Can you send me the link?


    The purchase description follows:

    Licensor's Author Username: kutethemes
    Licensee: Onex Soluções Eireli Me
    Item Title: Biolife - Organic HTML Template
    Item URL: https://themeforest.net/item/biolife-organic-html-template/24034261
    Item ID: 24034261
    Item Purchase Code: 49154982-6370-4a70-a8ee-72e535617d8c
    Purchase Date: 2020-07-20 15:00:46 UTC
  • Manager

    Posted by: yame, Jul 31, 2020 at 07:36 (8 months ago)

    You can submit the request on Envato then the Admin will check for you. Please note clearly your reason.

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