HomeSupport systemWordPressBoutiqueInquiries on the theme
  • Customer

    Inquiries on the theme

    Posted by: martinezortigosa Jul 26, 2020 at 16:02 (3 year ago)
    Hello, I would be grateful if you could help me with two things about your theme.

    I'm finishing building my website, so I have it in maintenance mode.

    On the home page I have several categories of the products shown in carousel. I have noticed that instead of adding to the cart, each product shows Read more (in Spanish: "Leer mas"), and when you link, it goes to the product page, it does not add the product to the cart.

    The other thing is that I have seen that the product image on the product page measures 370x370. In the wordpress appearance section I have tried resizing but it does nothing.
    Is there a possibility that this image is a little bit bigger? I mean without having to press zoom.

    Thank you very much in advance,

    Best regards.
    screenshot2-5f1da91ea3dc8.jpg
    screenshot3-5f1da91ea43d8.jpg
    screenshot1-5f1da91ea4928.jpg
  • Customer

    Posted by: yame, Jul 27, 2020 at 08:51 (3 year ago)

    Hi,

    We are not able to access your admin account: https://prnt.sc/tp5fs0
    Also, your FTP is not correct: https://prnt.sc/tp5gb2

    Pls check again all your accounts then let me know
    Regards,
    Yame
  • Customer

    Posted by: martinezortigosa, Jul 27, 2020 at 10:37 (3 year ago)

    Hello,
    I have reviewed the account data, and I think that to enter wordpress the data would be what I put in this message. I have checked them and they don't give me any errors.

    Regarding FTP, I have tried it and it does not give me an error. In your screenshot I get the feeling that there is a space before the "c", is it possible? There shouldn't be any space.

    Anyway, I rewrite the data with which I access. I have copied and pasted that data into Filezilla and have been able to access it.

    If it fails again, please let me know in case I speak to the hosting provider.

    Thank you very much in advance,

    Regards.

    Maria.
    Screenshot2-5f1eae78777fc.jpg
    Screenshot-5f1eae7877c09.jpg
  • Manager

    Posted by: yame, Jul 29, 2020 at 03:45 (3 year ago)

    Still there. I cannot access your accounts :(
    I guess that your hosting is blocking our country. If that, please remove Vietnam out of the blacklist then I will check again. Thank you!
  • Customer

    Posted by: martinezortigosa, Jul 29, 2020 at 14:13 (3 year ago)

    Hello,
    You were right, the hosting had blocked access.
    I have already given permission for it to be accessible from Vietnam.

    Thank you very much,
    Regards.
  • Manager

    Posted by: yame, Jul 30, 2020 at 07:46 (3 year ago)

    I got it. I will send your access to my coder and he will check for you

    I will inform you when I get his feedback. Thanks for your patience!
  • Manager

    Posted by: yame, Jul 31, 2020 at 08:24 (3 year ago)

    1. Products do not have the Add to cart button:
    => The plugin "Woo Badge Designer - WooCommerce Product Badge Designer WordPress disabled the Ajax Add to cart feature of Woo. May be due to the configuration of this plugin or it is getting the error. You can check again

    2. Raise up the size of the product image in the Single product page:
    You can use this css:
    @media (min-width: 768px){
    .woocommerce-product-gallery{
    width: 50%;
    }
    .entry-summary {
    width: calc(50% - 30px);
    }
    }

    My coder already added into the Theme Options. You can check again and backup the code

    Thank you!
  • Customer

    Posted by: martinezortigosa, Jul 31, 2020 at 10:55 (3 year ago)

    Thank you very much,

    I will try everything you have told me and tell you if it works.

    Regards.
  • Manager

    Posted by: yame, Aug 1, 2020 at 02:26 (3 year ago)

    Okay. I make sure that it will work.
    If you are satisfied with our support, would you please spend a little time to give us a good review + 5 stars on website https://themeforest.net/item/boutique-kute-responsive-woocommerce-wordpress-theme/reviews/14799139. It's really very worth with me.

    Thank you!
    Yame

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