• Customer

    Add To Cart Malfunctions

    Posted by: Ofadana Jul 23, 2020 at 19:26 (2 months ago)
    1a. The Add to cart only adds to cart on the first click on a product. It's not allowing me add to cart many products at same time. After the first ADD is successful, it keeps initializing to ADD but never does.

    1b. When the above happens and you refresh the age, clicking on the ADD TO CART will now open the product page.

    2. The Add To Cart is hidden and only shows up when you hover around the product image until u discover it.

    3. Add to cart isn't showing on some of the products listed on my homepage. The ones shoing cant be seen without hovering around the product image. It's even worse on mobile - It doesnt show at all.

    4. ADD TO CART and BUY NOW button should be visible and working excellently on all my pages, but they aren't.
    The BUY NOW button is performing the work of ADD TO CART which isn't OK.

    5. I need the ADD TO CART and BUY NOW button on every part of my site where a product can be found. And I need them to be working well. Also consider most especially, as they affect my site mobile interface.

    6. Please check on this ADD TO CART and BUY NOW buttons - You will see all am talking about and maybe, see some other updates to effect.

    I will open another ticket for another topic. Thanks.

  • Customer

    Posted by: yame, Jul 24, 2020 at 08:24 (2 months ago)

    Hi @Ofadana,

    Could you please provide me your cPanel (or FTP) account?

    My coder will check your issues in code if needed

    Thank you!
    Regards,
    Yame
  • Customer

    Posted by: yame, Jul 27, 2020 at 04:02 (2 months ago)

    Hi,

    For all your issues, my coder found out that this plugin overwrote all default styles of the theme: https://prnt.sc/tp17dr

    1. Add to cart button just show once and the customer cannot click twice:

    2. Hidden add to cart button: It is the style of this theme.

    3. Some products do not show the add to cart button: You should choose the type of product and the suitable quantity of that product, then the Add to cart button will show.
    In mobile, the product image is too small to show the add to cart button. So please go to the Single product page to see the Add to cart button.

    4. Button BUY NOW does not work properly: It is because you customized this button. We do not have this button in the demo site

    Regards,
    Yame
  • Customer

    Posted by: Ofadana, Jul 28, 2020 at 05:59 (2 months ago)

    OK, Thanks for the helpful responses. Buh before i close the topic, the + - symbols that adds and removes products numbers do add in multiples of 2 on the product page. instead of adding 1 2 3... it adds 1 3....
  • Manager

    Posted by: yame, Jul 29, 2020 at 03:47 (2 months ago)

    Excuse me, I don't understand. Could you take the screenshot to describe? Then I will check again for you
  • Customer

    Posted by: Ofadana, Jul 29, 2020 at 08:12 (2 months ago)

    Thank you. it's done now. Please u warned me against publishing my login details on the ticket. how can i delete the above? or did u hide it for me pls?
  • Manager

    Posted by: yame, Jul 31, 2020 at 02:09 (2 months ago)

    I did it for you.

    If you are satisfied with this support, hope that you will spend a little time and go to this website:
    https://themeforest.net/item/turan-multipurpose-woocommerce-wordpress-theme/reviews/21086670 and leave your 5 stars and your good comments there. It is really worth to me

    Thank you so much!
    Yame
  • Customer

    Posted by: Ofadana, Aug 3, 2020 at 17:49 (a month ago)

    Sure, I will.
    I noticed one more issue.
    When I click on the Suite Materials from the main menu, navigating to page 4 and 5, the theme there still takes that of the old theme. Pls help resolved that. Thank you.
  • Manager

    Posted by: yame, Aug 5, 2020 at 02:01 (a month ago)

    I am sorry, I don't understand. What is the "old theme" when navigating to pages 4 and 5?
  • Customer

    Posted by: Ofadana, Aug 5, 2020 at 07:28 (a month ago)

    Please access this page from mobile especially and also from desktop:
    https://ofadana.com/product-category/fabric-materials/suit-materials/page/4/
    https://ofadana.com/product-category/fabric-materials/suit-materials/page/5/

    Then access other pages in that SUIT MATERIALS category and see the theme/template differences.
  • Manager

    Posted by: yame, Aug 6, 2020 at 02:06 (a month ago)

    Your domain is https://ofadana.com/staging. So when I go to this domain > Suite Materials, the link is still correct: https://prnt.sc/tustf5 even when I am in page 4 or page 1
    Your 2 links on the post are different: https://prnt.sc/tustqs. It is https://ofadana.com/ , not https://ofadana.com/staging so that's why you see the difference.

    Pls check again then let me know
  • Customer

    Posted by: Ofadana, Aug 8, 2020 at 14:28 (a month ago)

    Please check the below screenshots
  • Manager

    Posted by: yame, Aug 11, 2020 at 01:45 (a month ago)

    This is the video I tested your site: https://drive.google.com/file/d/1--5juRxml0dzwC_99c_phdH1yGKoTqbH/view?usp=sharing
    I see that all the pages are in the same form. You can make the video and I will check again
  • Customer

    Posted by: Ofadana, Aug 11, 2020 at 10:26 (a month ago)

    OK, See the videos as on Mobile and Laptop.

    https://drive.google.com/file/d/1DXISNDHj0cexjLyrj9oPeWeEuCzGc0rP/view?usp=sharing
    https://drive.google.com/file/d/1f2_waqbYBCLLwhdueLe-gihWgHaf3gm2/view?usp=sharing
  • Manager

    Posted by: yame, Aug 12, 2020 at 10:17 (a month ago)

    So, in my video, I checked with the domain: https://ofadana.com/staging
    In your video, you tested the domain: https://ofadana.com/
    We will just support for only one domain for a user. Your registered domain is https://ofadana.com/staging.

    Pls check the issue on https://ofadana.com/staging and let me know the result. Thank you!
  • Customer

    Posted by: Ofadana, Aug 14, 2020 at 19:21 (a month ago)

    Hey! Too bad. In my very first ticket, I told you guys am working on a staging site at ofadana.com/staging which I will still push to the main site been ofadana.com.
    Why insinuating now that I pay for another support for the domain ofadana.com which I told you about?
    please, ofadana.com/staging is where I worked while the site was active so as to continue sales on the website. I did no bad stuff getting your theme and installing in my website. should I have installed theme on a live website that sells stuffs?
    ofadana.com is the main website and I have moved the staging site to the main website. they are not two different sites pls.

    kindly provide support. Thank u.
  • Manager

    Posted by: yame, Aug 17, 2020 at 11:53 (a month ago)

    Hmm okay, I will send your issue to my coder and he will check.
    And pls provide me again the FTP account of this site, he will check

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