HomeSupport systemWordPressKuteShopcan't install demo
  • Customer

    can't install demo

    Posted by: youssefrefaatcom Jul 23, 2020 at 15:27 (5 year ago)
    after i click install demo nothing happened then the button became invisible , i want to install demo 05
  • Customer

    Posted by: yame, Jul 24, 2020 at 01:43 (5 year ago)

    Hi @youssefrefaatcom,

    Could you provide me your admin + FTP account, please?
    I would like to check your site, then will help you to re-install the theme.

    Awaiting your reply
    Regards,
    Yame
  • Customer

    Posted by: youssefrefaatcom, Jul 26, 2020 at 09:20 (5 year ago)

    I did it thanks
  • Manager

    Posted by: yame, Jul 27, 2020 at 04:09 (5 year ago)

    So great.
    If you don't have any questions about this ticket, I will close it.

    Please submit a new one when you need any help.
    Regards,
    Yame
  • Customer

    Posted by: youssefrefaatcom, Jul 27, 2020 at 15:49 (5 year ago)

    customize page not working and the demo not working fine
    Screen-Shot-2020-07-27-at-4.39.42-PM-5f1ef7a7cc5b1.png
  • Manager

    Posted by: yame, Jul 28, 2020 at 07:13 (5 year ago)

    It may be because of networking.
    Please provide me your admin account, I will try with this
  • Customer

    Posted by: youssefrefaatcom, Jul 28, 2020 at 08:34 (5 year ago)

    ...
  • Manager

    Posted by: yame, Jul 28, 2020 at 10:19 (5 year ago)

    I got it. My coder will check for you

    Thanks!
  • Customer

    Posted by: youssefrefaatcom, Jul 28, 2020 at 10:24 (5 year ago)

    Thanks in advance, text me when he it's done
  • Manager

    Posted by: yame, Jul 29, 2020 at 09:28 (5 year ago)

    I got the answer:

    It may be because the content on the homepage of your site is too large so your hosting cannot load the Customize. If you go to the other pages and edit with Customize, it is better because the content is not heavy. For example, the Shop page: https://prnt.sc/tqf959

    So you can contact to your hosting to get support. Thank you!

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