• Customer

    I cant see any DEMO THEME?!....

    Posted by: dasill Jul 17, 2020 at 00:16 (2 months ago)
    Hello i buy the theme but i cant install any Demo?????????....
    i see only the "Install Sample Data 1.0.3"

    check the FTP

  • Customer

    Posted by: dasill, Jul 22, 2020 at 19:48 (2 months ago)

    ENTER HOMEPAGE YOU NEED A PASSWORT
  • Manager

    Posted by: yame, Jul 23, 2020 at 03:55 (2 months ago)

    My coder will check for you the issue about the missing icons. I will inform you when I get his feedback.

    Thanks for your patience!
  • Customer

    Posted by: dasill, Jul 30, 2020 at 06:03 (a month ago)

    Hello any news about the icons? :) (7 days ago)
  • Manager

    Posted by: yame, Jul 30, 2020 at 08:45 (a month ago)

    OMG. My coder already sent me the feedback in the chatbox but I totally forgot :( I am sorry.

    He said that he would like to know if you had customized something on your site or not. Because he found out that the icons had been lost. For example, the quick view icon, on the demo, it shows like this: https://prnt.sc/tmzh42 But on your site, it shows like this: https://prnt.sc/tmzhkh (The tag "::before" was lost and this is the icon) So you can check again if you customized something or there is any third-party plugin that overwrote the code

    Thank you so much for your patience without any complaint :( (
    Regards,Yame
  • Customer

    Posted by: dasill, Aug 1, 2020 at 10:26 (a month ago)

    ok THX for the info :) no problem is a little problem... i deactivate all plugins but i cant see the icons?... hmmm... the problem is...

    1. you uploaded the demo data
    2. i say you i dont have the icons
    3. i have the icons but i have a other problem
    4. you fix this problem then i dont have my icons again :D....

    i think the problem is from the theme... i deactivate all plugins and i cant see the icons again?!....
    you have the data you can check it...

    BUT THIS IS A AMAZING THEME AND YOUR GUYS MAKE A AMAZING SUPPORT 5 STAR 100%

  • Manager

    Posted by: yame, Aug 5, 2020 at 00:58 (a month ago)

    I also asked the coder about this. He made sure that he did not do anything to lose your icons. He found out the reason. So you can check again and add again the tag then the icons will show.
    Thanks so much for your comments. I am sorry for the delay time :( We will try the best for all my customers.
    Have a nice day!
  • Customer

    Posted by: dasill, Aug 10, 2020 at 16:21 (a month ago)

    ok perfect... but how i add this Tag "::before" ?!... so i can add this :)

    thx again

    have a great day
  • Manager

    Posted by: yame, Aug 11, 2020 at 08:15 (a month ago)

    You're welcome :)
    So if you don't have any questions, may I close this ticket? Please submit a new one when you have another issue

    Thank you so much!
    Hope you are always safe and have a great day!
    Yame
  • Customer

    Posted by: dasill, Aug 13, 2020 at 03:37 (a month ago)

    hello yes but you dont give me a answer about the icons.... t how i add this Tag "::before" ?!
    so i can add this :)
  • Customer

    Posted by: dasill, Aug 20, 2020 at 04:55 (a month ago)

    Hello, i wait (7 days ago) about the answer how i add this Tag "::before" to have my icons again....
  • Manager

    Posted by: yame, Aug 21, 2020 at 07:26 (a month ago)

    Oh sorry. If you still do not customize something in the Main theme, so you can update to the latest version of the theme then you will get the correct structure. The icons will show on your site again
  • Customer

    Posted by: dasill, Aug 21, 2020 at 15:03 (a month ago)

    New i update the wordpress and the new version from the Theme.... i dont see my icons and info like the demo...
    and please how i can delet IN STOCK!!! ???? I dont want instock on front, shop site or product site....

    --> https://ibb.co/TwMfS48

    please check the secret information
  • Manager

    Posted by: yame, Aug 24, 2020 at 03:10 (a month ago)

    Yes, I checked this in another ticket already. I will reply there when I get the answer

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